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Written by ACE
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Monday, 10 December 2007 |
 We here at zB get a ton of questions each day about various problems dealing with the Zune. Due to a lack of sufficient information with a number of questions, and to help speed up the process of resolving your issues, the Help Team has come up with a Template of pre-defined topics to help them identify and advise you on your problem! Click for more...
If you are having issues and enjoy endless round-about posts 'cause the Help Team isn't quite sure of some of the information you provided, don't use this - it would save you too much time.
But if you want your question answered quickly and accurately, use this! Simply click on the link below, copy and paste it when starting a new help question thread, and try and answer all of the sections to the best of your ability!
The Zune Support Request Template
VERSION OF ZUNE
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Here is where you will list what type of Zune you have. Either a Zune 4/8/30/80.
VERSION OF ZUNE SOFTWARE/FIRMWARE
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Please let us know exactly what Version of the Zune Software/Firmware you are using. That way we know what to expect if anything.
OPERATING SYSTEM
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What Operating System are you using?
PROBLEM DESCRIPTION
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Here is where you as a user will describe your problem in detail.
Please be sure to explain everything that happens and write clearly and neatly.
THINGS ATTEMPTED SO FAR
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What have you done exactly to maybe fix the issue yourself?
HAVE YOU SEARCHED ONLINE/ZUNEBOARDS TO FIND A SOLUTION?
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Simple. Have you searched Online or around ZuneBoards to find an answer to your issue?
HAVE YOU RECEIVED ANY ERROR MESSAGES?
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If you have gotten any error messages whatsoever, please label them here.
ATTACHMENTS
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Here is where you will put any images of the issue (if any).
Also remember to clearly label the images so we know whats going on.
Now there's no penalty for not using this form. It's just one way we here at zB are trying to help you in your experience of the Zune!
Thanks Faded!
BTW - there seems to be a troll voting every one of the front page articles with a 1. Well how ya like dem apples??
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