Microsoft messing up again, and again.

[Medina3.0]

This is the response i got from them. I still haven't sent the zune that they gave me by mistake. Im shipping it out to them on tuesday. So I will get my money back for sure. But all they want to give me as compensation is 1 month of zune pass. Thing is i wont really use it because I wont have a zune anymore.



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Thank you for your inquiry. We can understand your position in this matter, however we are unable to provide you both a refund and a new device. Our records show that at this time we have not received the device, however we are still set to provide you a refund for the device once we have it, however we can still provide you a replacement device as well as a one month subscription if you choose to change your mind. We apologize that this is not to your satisfaction, however these are the only options we can offer at this time.



Welcome to the social!



Sincerely,
The Zune Originals Team


you make it you

[roebeet]

I'm surprised at how bad their customer service is. One month free Zune Pass? That's it? Anyone can get a 14 day free trial, so this is effectively no compensation at all. And not one human being called you? That's pitiful.

I wouldn't blame you if you never purchased a Zune device ever again. As a matter of fact, I'd write / e-mail their corporate offices and tell them exactly that. This is not the way a company with less than 20% market share does business.

[Medina3.0]

Thanks for all the support you guys.
I filed a complaint to the BBB already.
I'm getting to the writing the email too.
I have been a bit busy lately so i haven't had time to get on here.