Dont buy Zune Very bad customer service for zune 80 DOA

Angryzunecustomer · 07-02-2008, 02:45 PM

so firts of all I am no ipod fanboy in fact I am still convinced that zune 80 is a little better then the classic.
So heres my story 14 days ago I receive my zune 80 from zune originals 297$ well how fun... Dead on arrival. So 4 hours after I try all the usb ports of my home (about 30) I call customer service. So now 14 days later still havent received the box to ship it back to microsoft for a remplacement. So now I am really pissed after waiting 1 hour on hold I get the guy telling me they will either give my cash back but I have to assume all the costs about 40$. Or a replecement wich will come in about a month or so. Welllll thats fu&%*# it! I said no to both choises. I am contacting the the customer service boss tomorow. I am gonna see the terms I can get. But I am using and will use all my power that a client have againts microsoft :

Im gonna shout my story on every zune forum. I need to vent and I just spent 15 minute hitting my punching bag. DOnt buy from zuneoriginals cause all I got was a pretty peice of plastic.

Justananomaly · 07-02-2008, 02:52 PM

Sorry about your story there but that problem is with zuneoriginals and not with normal retail store zunes where you can just grab another if they are in stock so the topic you chose is just a tad bit misleading.

Its not even really a microsoft issue other then the device itself being DoA, if you choose to have it customized then its going to take longer to replace it then normal.

Hope everything works out for you though.

CameleonMK · 07-02-2008, 04:08 PM

MOST zune units are DOA. Even if you buy it from the store. So that shouldn't have even been a problem. Now for you to have 30 USB ports and ALL of them not work IS disappointing. Are they USB 2.0? And just because YOUR experience with the zune was bad, don't bash on the zune and recommend for people not to buy them. Especially on a zune forum, where people talk about zunes because they love theirs or they need help. Not everybody has the same level of tech savviness. So if you are infact in need of help with your zune to try and see if you can get it to work. Then we can assist you.

stkr · 07-02-2008, 04:21 PM

My Zune wasn't dead at all, but I had to plug it in to do anything so it wouldn't have mattered anyway. I support telling about your bad experiences with customer service for whatever company so I can have a heads-up. I never buy products like this online, though. I get them from a store, like Target, where it can easily be replaced or refunded if there is an issue. Ordering online opens doors for complications that you probably don't want to deal with.

Cloud Strife · 07-02-2008, 05:24 PM

My Zune (when I bought it at BB in Seattle) had about 45 minutes of precharged battery life in it.

Sorry to hear that, though.

SilentWalrus · 07-02-2008, 06:31 PM

I bought my Zune Originals mine had full battery when I got it.
Don't be angry at a company that has to serve hundreds of millions of people.

stkr · 07-02-2008, 06:35 PM

Quote:

Originally Posted by SilentWalrus

I bought my Zune Originals mine had full battery when I got it.
Don't be angry at a company that has to serve hundreds of millions of people.

I pretty sure one hundred million Zunes haven't even been produced.

There's nothing wrong with telling people about your experiences with a company. That's why companies have 'Customer Reviews'. The only issue here is the fact that the author felt the need to curse. This thread is in Zune Testimonials. That's the entire point of having this board.

SilentWalrus · 07-02-2008, 06:36 PM

Quote:

Originally Posted by stkr

I pretty sure one hundred million Zunes haven't even been produced.

There's nothing wrong with telling people about your experiences with a company. That's why companies have 'Customer Reviews'. The only issue here is the fact that the author felt the need to curse. This thread is in Zune Testimonials. That's the entire point of having this board.

I am speaking of Microsoft.
And by hundreds of millions, I means billions.

kennocha · 07-07-2008, 08:57 PM

I ordered a Zune from Zune originals almost a month ago that I am still waiting for (got an email today saying it should be shipped tomorrow). So far I have been quite impressed with how they have been handling the delays. I have gotten several emails from Zune Originals explaining the situation and they have even said they will send me free stuff for having to put up with the delays (they have already given me a code for a one month zune pass subscription).

The wait is rather frustraiting to wait but I've found from my own experience and what I've heard other people say is that they do seem to have pretty good customer service despite the waiting. My understanding is that they at least pay for the shipment of a new item to replace the damaged one, unfortunately the structure of the whole thing is just a bit long. I belive only retail stores could give any better customer service as they could give you a replacement right away.

monahan · 07-08-2008, 04:14 PM

That's quite shocking, because I've found that Microsoft usually operates with a large amount of scrutiny and expediency with their products; here in the UK, 360 repair and return policy is about two weeks at the moment, and dispatches for the replacement disks programme is 7-10 working days. I will say if they offered you a refund, it will usually cover all of your outlay regardless of expense.

Justananomaly · 07-08-2008, 04:34 PM

Quote:

Originally Posted by monahan

That's quite shocking, because I've found that Microsoft usually operates with a large amount of scrutiny and expediency with their products; here in the UK, 360 repair and return policy is about two weeks at the moment, and dispatches for the replacement disks programme is 7-10 working days. I will say if they offered you a refund, it will usually cover all of your outlay regardless of expense.

Same time for US.

monahan · 07-09-2008, 04:55 PM

Quote:

Originally Posted by Justananomaly

Same time for US.

Thanks for clarification anomaly, I thought it might be as one of the areas Microsoft has always been good in with my relationship with the company is customer services. I'd suggest the OP call customer services without ranting and getting angry, explain the situation and they'll usually do what they can to help the situation be resolved more quickly.

soccerfreak24 · 07-09-2008, 04:58 PM

Didn't see this thread earlier, but I went through the same thing. I don't advise buying from zune originals. My first zune was dead on arrival, second broke in a few weeks, and the 3rd seems to be working decently. Still, I had to wait 2 months total for replacement crap, so it SUCKED. Sorry to hear that happened to you.

monahan · 07-09-2008, 05:00 PM

Is zuneoriginals a microsoft owned concern, or an affiliation?

07-02-2008, 02:45 PM	#1 (permalink)
Angryzunecustomer Zewbie Join Date: Jul 2008 Posts: 1 Reputation: 10 $zB: 1 Donate	Dont buy Zune Very bad customer service for zune 80 DOA so firts of all I am no ipod fanboy in fact I am still convinced that zune 80 is a little better then the classic. So heres my story 14 days ago I receive my zune 80 from zune originals 297$ well how fun... Dead on arrival. So 4 hours after I try all the usb ports of my home (about 30) I call customer service. So now 14 days later still havent received the box to ship it back to microsoft for a remplacement. So now I am really pissed after waiting 1 hour on hold I get the guy telling me they will either give my cash back but I have to assume all the costs about 40$. Or a replecement wich will come in about a month or so. Welllll thats fu&%*# it! I said no to both choises. I am contacting the the customer service boss tomorow. I am gonna see the terms I can get. But I am using and will use all my power that a client have againts microsoft : Im gonna shout my story on every zune forum. I need to vent and I just spent 15 minute hitting my punching bag. DOnt buy from zuneoriginals cause all I got was a pretty peice of plastic.

07-02-2008, 02:52 PM	#2 (permalink)
Justananomaly Digital Overlord An army of many Support Team Jr. Staff Premium Member Graduate Zuner Join Date: Nov 2007 Location: 127.0.0.1 Posts: 1,483 Reputation: 167 $zB: 1353 Donate	Sorry about your story there but that problem is with zuneoriginals and not with normal retail store zunes where you can just grab another if they are in stock so the topic you chose is just a tad bit misleading. Its not even really a microsoft issue other then the device itself being DoA, if you choose to have it customized then its going to take longer to replace it then normal. Hope everything works out for you though. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. \| To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. \| To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. \| To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. \| To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. "Anomalys exist, for without struggle there is no progress." By reading this fine print you forfeit any rights to all your Cheetos© To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

07-02-2008, 04:21 PM	#4 (permalink)
stkr 'Keep Moving Forward...' GFX Crew Section Staff Expert Zuner Join Date: Jan 2008 Location: United States Posts: 2,622 Reputation: 355 $zB: 2107 Donate Awards Showcase Total Awards: 1	My Zune wasn't dead at all, but I had to plug it in to do anything so it wouldn't have mattered anyway. I support telling about your bad experiences with customer service for whatever company so I can have a heads-up. I never buy products like this online, though. I get them from a store, like Target, where it can easily be replaced or refunded if there is an issue. Ordering online opens doors for complications that you probably don't want to deal with. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

07-02-2008, 06:31 PM	#6 (permalink)
SilentWalrus Large Walrus Support Team Jr. Staff Premium Member Super Zuner Join Date: Feb 2008 Location: Omaha, Nebraska Posts: 1,736 Reputation: 129 $zB: -2947 Donate	I bought my Zune Originals mine had full battery when I got it. Don't be angry at a company that has to serve hundreds of millions of people. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Thanks for the sig stkr. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Remember kids, vote SilentWalrus for the biggest abuser of n00bs.

07-09-2008, 04:58 PM	#13 (permalink)
soccerfreak24 Support Team Expert Zuner Join Date: Nov 2007 Posts: 2,890 Reputation: 178 $zB: 39 Donate	Didn't see this thread earlier, but I went through the same thing. I don't advise buying from zune originals. My first zune was dead on arrival, second broke in a few weeks, and the 3rd seems to be working decently. Still, I had to wait 2 months total for replacement crap, so it SUCKED. Sorry to hear that happened to you. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

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07-02-2008, 05:24 PM	#5 (permalink)
Cloud Strife Lead by example Support Team GFX Crew Section Staff Elite Zuner Join Date: Nov 2007 Location: Vancouver, BC Posts: 2,020 Reputation: 249 $zB: 1790 Donate	My Zune (when I bought it at BB in Seattle) had about 45 minutes of precharged battery life in it. Sorry to hear that, though.

07-07-2008, 08:57 PM	#9 (permalink)
kennocha Squirt Join Date: Jun 2008 Location: Canada Posts: 28 Reputation: 9 $zB: 29 Donate	I ordered a Zune from Zune originals almost a month ago that I am still waiting for (got an email today saying it should be shipped tomorrow). So far I have been quite impressed with how they have been handling the delays. I have gotten several emails from Zune Originals explaining the situation and they have even said they will send me free stuff for having to put up with the delays (they have already given me a code for a one month zune pass subscription). The wait is rather frustraiting to wait but I've found from my own experience and what I've heard other people say is that they do seem to have pretty good customer service despite the waiting. My understanding is that they at least pay for the shipment of a new item to replace the damaged one, unfortunately the structure of the whole thing is just a bit long. I belive only retail stores could give any better customer service as they could give you a replacement right away.

07-08-2008, 04:14 PM	#10 (permalink)
monahan Jr. Member Join Date: Jul 2008 Location: UK Posts: 269 Reputation: 45 $zB: 274 Donate	That's quite shocking, because I've found that Microsoft usually operates with a large amount of scrutiny and expediency with their products; here in the UK, 360 repair and return policy is about two weeks at the moment, and dispatches for the replacement disks programme is 7-10 working days. I will say if they offered you a refund, it will usually cover all of your outlay regardless of expense.

07-09-2008, 05:00 PM	#14 (permalink)
monahan Jr. Member Join Date: Jul 2008 Location: UK Posts: 269 Reputation: 45 $zB: 274 Donate	Is zuneoriginals a microsoft owned concern, or an affiliation?

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