Dissapointed!

[sitewerx]

Wow, time to buy an Ipod. My son has an 80 gig Zune and the display just went black. Everything works fine, just no display. You can tell it is on as there is a slight lightening around the edges, but you can't see anything. Still looks like he just took it out of the box as he takes very good care of it, but broke anyway.

It is my son's, and I work out of town so he has been Zuneless for about a week. So I get home, find out the issue, log into the site and start a service request. The warranty ran out five days ago on September 15th. Several days after the Zune went blank, but five days before I could deal with the issue and try to get service. So now my only option is $159 repair (basically a refurb swap I am sure!). I can go buy one for that.

So I tried to phone service, and after futzing around with the prompts that were leading me nowhere, I said "I want to speak to a person" and believe it or not, it connected me to a service rep. Of course she was Korean, Tiawanese or something like that and could not speak english very well. She just kept parroting back to me that the warranty was out and I needed to send it in for service.

So, guess I will buy an Ipod. Service has got to at least be more helpful than what I have seen here with my one and only service experience.

Just needed to vent!

John

[Creative Zune]

ummm ask me if i care.....

all i have to say is enjoy your ipod and i hope you have money to pay for all those updates once you get it!

[mrgoodnight]

Originally Posted by creative zune

ummm ask me if i care.....

all i have to say is enjoy your ipod and i hope you have money to pay for all those updates once you get it!

lol like $4 dollar updates... get a job???

[BlackFox]

It happens.

[Marshillboy]

Sounds to me like it could possibly be a loose cable inside the unit. If you're just going to give up on the unit entirely, you might as well use a teardown guide and disconnect/reconnect the cables inside the unit just to be sure. What do you have to lose?

Rapid Repair - Zune 2 80GB Repair Guide by RapidRepair

[Fonzy-360]

i feel you will have a worse time having an ipod they seem cheaper in build quality ....but whatever you feel is best.

[lilborat724]

You took the time to find this site, sign up, whine and post, when you could Google for something better and maybe *gasp* fix it.

[KorJax]

Just go to RapidRepair.com. A similar thing happened to me a month or so after warrenty, except instead of my screen it was my headphone jack lost bad quality after a very small drop (I've dropped it before and it was fine before). The hold switch eventually stopped working a few months later (damn thing got stuck into a constant state of lock), seeing as the hold switch is connected to the same mainboard.

I sent it in to rapidrepair.com for a free diagnostic, and they fixed it up for me with a brand new headphone part for about $65 INCLUDING shipping. Now the screen replacements go for about $99 so it'll be a little bit more. However if you use the coupon code "10Repair" when you checkout you'll get 10% off

When you send your zune into them for a free diagnostic you can also choose to have them salvage your zune for money. You won't get a really good amount of cash from it, but its something (they told me I'd get about $30 if I told them to salvage my zune for parts).

[Kohkane]

Originally Posted by mrgoodnight

lol like $4 dollar updates... get a job???

4 dollars?

More like 9.99 per update. Unless its a security/bug fixes.

[blodbath]

I'm pretty sure that iPods die occasionally too.

In fact, I know they do:
Exploding iPod blows up in Apple's face

[ACE]

I've heard equally horrific experiences on the Apple's side... so best of luck to ya... hope that clipped audio is just what your son wants!

[husker91]

Originally Posted by sitewerx

Just needed to vent!

John

Should have vented on ilounge lol

[evolutionZ16]

Good luck with iTunes 9. At least the Zune software runs decently with .0 releases..EVERY time apple releases a x.0 product it doesn't work worth a crap, in fact it doesn't even work with the iPod Classic and has been bricking units left and right.

iPods are built excellently but their software developers couldn't work their way out of a wet paper bag. The software and interface isn't all the complex one would think but yet Apple continues to add about 10-20MB of weight to its memory usage with every single update.

[jeffm123]

Also, in Itunes, have fun having it remove all the music off of your ipod just because you want to change the way Itunes syncs your music (this happened multiple times to me, eventually got pissed and got a zune)

[Darth Camel]

Electronics fail. And I say that as someone who has had two iPhones in perfect condition randomly fail on me. I'm sorry the warranty ran out.

[Gow]

Notice, that only one post has been posted with no follow up post.

Time to let it go.

[Sebbeh♥]

Posting just to troll?

[turdbogls]

I had 3 ipods fail on me (thankfully under warranty) but i was just sick of going a week without my music so i bought a Zune for cheap and fell in love...been a zuner for over a year with no issues.

electronics fail...its the truth. it may or may not happen to your ipod...best of luck to ya.