Someone posted a question about zune not loading past the logo...I can help!!!

newstart · 08-13-2008, 07:30 PM

Ok sorry for this ZB. I know this should not be done, but i have an answer to a question i cannot find anymore.

someone had a problem like this ealier:

SYMPTOMS
When your Zune device starts, a Zune logo appears on a black screen, and the device stops responding. A progress bar may also appear at the bottom of the screen. But the progress bar does not move.
THINGS TO TRY
Try one or more of the following steps:1. Restart the Zune device. To do this, set the Hold switch to the unlocked position, and then press and hold the Back button as you press on the top of the Zune Pad. When the Zune device begins to restart, you can release the buttons.
2. Let the battery in the Zune device drain completely. After the device turns off, connect the device to a power source by using a Zune Sync Cable.
3. Restore the Zune device software. For more information about how to restore a Zune device, click the following article number to view the article in the Microsoft Knowledge Base:
927001 (How to restore your Zune device software) How to restore your Zune device software
4. Update the Zune device. Once the Zune device is running again, connect the Zune device to the computer that has the current Zune software installed. Then, update the device to the current device software version. For more information about how to update the software on a Zune device, click the following article number to view the article in the Microsoft Knowledge Base:
926770 (How to update your Zune device) How to update your Zune device

SilentWalrus · 08-13-2008, 08:23 PM

I actually will use the topic when helping people now.
I knew to do that, but I was too lazy to type it all.

08-13-2008, 07:30 PM	#1 (permalink)
newstart Experienced Zuner Join Date: Jul 2008 Posts: 167 Reputation: 36	Someone posted a question about zune not loading past the logo...I can help!!! Ok sorry for this ZB. I know this should not be done, but i have an answer to a question i cannot find anymore. someone had a problem like this ealier: SYMPTOMS When your Zune device starts, a Zune logo appears on a black screen, and the device stops responding. A progress bar may also appear at the bottom of the screen. But the progress bar does not move. THINGS TO TRY Try one or more of the following steps:1. Restart the Zune device. To do this, set the Hold switch to the unlocked position, and then press and hold the Back button as you press on the top of the Zune Pad. When the Zune device begins to restart, you can release the buttons. 2. Let the battery in the Zune device drain completely. After the device turns off, connect the device to a power source by using a Zune Sync Cable. 3. Restore the Zune device software. For more information about how to restore a Zune device, click the following article number to view the article in the Microsoft Knowledge Base: 927001 (How to restore your Zune device software) How to restore your Zune device software 4. Update the Zune device. Once the Zune device is running again, connect the Zune device to the computer that has the current Zune software installed. Then, update the device to the current device software version. For more information about how to update the software on a Zune device, click the following article number to view the article in the Microsoft Knowledge Base: 926770 (How to update your Zune device) How to update your Zune device

08-13-2008, 08:23 PM	#2 (permalink)
SilentWalrus Large Walrus Support Team Jr. Staff Premium Member Super Zuner Join Date: Feb 2008 Location: Omaha, Nebraska Posts: 1,850 Reputation: 247 Awards Showcase Total Awards: 1	I actually will use the topic when helping people now. I knew to do that, but I was too lazy to type it all. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Thanks for the sig stkr. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

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