Zune premium headphone replacement

Bman22 · 08-04-2008, 05:21 PM

I am just wondering, but like with the zune 30, can zune 80 users recieve free premium headphones, or just the basic, cause i really like my zune premium headphones. but the nylon is unravling and the headphones are starting to fall apart, so i want to know if i can get a free pair from microsoft or just have to buy more.

soccerfreak24 · 08-04-2008, 05:29 PM

They replace them for free, but sometimes you have to send the old premium earbuds back.

Netrix · 08-04-2008, 05:29 PM

Well people that get Zune 80s are only supposed to get premium headphones... Zune 30s come with normal ones.

Bman22 · 08-04-2008, 05:38 PM

so your saying i can call and get replacements, and i doubt they would make you send the old ones back as there is a reason you are replacing them. Ok well i guess ill call zune a little later and talk to one of the guys there

Dizzy · 08-04-2008, 05:38 PM

I'm going to have to send mine in too. Sound isn't working like it ought to.

Bman22 · 08-04-2008, 05:52 PM

ok, i don't know if im retarded, or is there no number anywhere on the zune site to call for support.

I looked through my manual and the other booklet thingy that came with my zune... yes i still have it., and i didn't see anything either

If anyone knows that number...... that would be nice.

zombii randy · 08-04-2008, 05:55 PM

1877GETZUNE I believe. (18774389863)

Dizzy · 08-04-2008, 05:59 PM

Quote:

Originally Posted by Justananomaly

1877GETZUNE I believe. (18774389863)

He's right.
And provided they haven't caught on to all the scammers, they should send you one without too many questions.

SilentWalrus · 08-04-2008, 06:30 PM

Yeah, I've gotten 2 free headphones from them. They shouldn't ask too many questions.

StevenO · 08-04-2008, 07:01 PM

My right ear bud stopped working, so last week I called and after about 15mins on the phone I got new ones in 5 days brand new ones in the box. didn't have to send in the old 1s either

Bman22 · 08-04-2008, 09:06 PM

well im on thee phone now getting a replacement, and they do want quite a bit of info, things like s/n number, condition of the device, things like that. Phone number too. It took about 15 mins, not too bad, but im always nervous of giving my personal info over then phone.

Well just gotta wait a few days now.

P.S.

my headphones wern't actually broken, so i had to make up a story about the problem. I said something like they were sometimes working but sometimes the audio went in and out and i also said when she asked why i thought it was, i told her cause they were worn.

I thought it was funny they would believe something you just told them over the phone like is the sn removed or have you opened the device.

lol

Tough Gandhi · 08-04-2008, 09:08 PM

ima get a replacement pair too, the casing on mine was ripped when i got them but i didnt think they replaced heaphones

StevenO · 08-05-2008, 03:41 AM

ya the longest part is Registering ur Zune, My were actually broke so i just told them i couldnt hear anything from the right earbub and she just asked did u check to see if it was plugged in all the way.

Bman22 · 08-05-2008, 04:53 PM

i already had registered my zune.

SomeDooD · 08-05-2008, 06:48 PM

Didn't know MS did this, good to know in case mine stop working and I won't have to buy them.

piratenetradio · 09-13-2008, 02:44 AM

I miss my zune headphones...they were so durable, they still worked for many months after being dragged down ford road at about 60 miles per hour....

I'd get replacements, but i honestly really hate talking on phones...

Natedogg ZA · 09-14-2008, 11:52 AM

Does the replacement premiums come with the extra tips as well?

Bman22 · 09-22-2008, 09:48 PM

Ok just for anyone asking. They sent me the actual zune premium headphones you buy... like the 50$ ones. Also. Already the new ones are having the same issue. the cable is coming out of the nylon. EXTREMELY IRRITATING! These headphones are awesome, but the nylon idea is CRA*!

P.S. Not only did they come with extra tips, but a little bag and a strechy clip for storage

GamerGuy1 · 10-16-2008, 10:59 AM

Hey everyone, sorry to bring up a somewhat old thread, but my premium headphones aren't working and I'm trying to get them replaced. How did the people here go about that? I'm trying to navigate through the terrible voice activated menus on the 1-877-Get-Zune number, but have no idea where to go. Any help would be great, thanks.

08-04-2008, 05:21 PM	#1 (permalink)
Bman22 Professional Apple Basher Support Team Jr. Member Join Date: Oct 2007 Location: Albuquerque, NM Posts: 264 Reputation: 42	Zune premium headphone replacement I am just wondering, but like with the zune 30, can zune 80 users recieve free premium headphones, or just the basic, cause i really like my zune premium headphones. but the nylon is unravling and the headphones are starting to fall apart, so i want to know if i can get a free pair from microsoft or just have to buy more. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. thanks to To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. for the sig To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

08-04-2008, 05:29 PM	#2 (permalink)
soccerfreak24 Support Team Expert Zuner Join Date: Nov 2007 Posts: 2,921 Reputation: 181	They replace them for free, but sometimes you have to send the old premium earbuds back. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

08-04-2008, 05:29 PM	#3 (permalink)
Netrix Purger of Ignorance zB Programmer Section Staff Super Zuner Join Date: Jun 2008 Location: In my own world Posts: 1,652 Reputation: 221 Awards Showcase Total Awards: 1	Well people that get Zune 80s are only supposed to get premium headphones... Zune 30s come with normal ones. __________________ "Against logic there is no armor like ignorance." - Laurence J. Peter Solitaire for your Zune! To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Zune Book Reader! To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

08-04-2008, 05:38 PM	#4 (permalink)
Bman22 Professional Apple Basher Support Team Jr. Member Join Date: Oct 2007 Location: Albuquerque, NM Posts: 264 Reputation: 42	so your saying i can call and get replacements, and i doubt they would make you send the old ones back as there is a reason you are replacing them. Ok well i guess ill call zune a little later and talk to one of the guys there __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. thanks to To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. for the sig To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

08-04-2008, 05:38 PM	#5 (permalink)
Dizzy Joe the Plumber Moderator Ultimate Zuner Join Date: Mar 2007 Posts: 6,729 Reputation: 348	I'm going to have to send mine in too. Sound isn't working like it ought to. __________________ Stop activity immediately if you feel short of breath, faint or dizzy, experience chest pain, or profuse perspiration. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

08-04-2008, 05:52 PM	#6 (permalink)
Bman22 Professional Apple Basher Support Team Jr. Member Join Date: Oct 2007 Location: Albuquerque, NM Posts: 264 Reputation: 42	ok, i don't know if im retarded, or is there no number anywhere on the zune site to call for support. I looked through my manual and the other booklet thingy that came with my zune... yes i still have it., and i didn't see anything either If anyone knows that number...... that would be nice. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. thanks to To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. for the sig To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

08-04-2008, 05:55 PM	#7 (permalink)
zombii randy zB Nightshift Support Team Premium Member Section Staff Super Zuner Join Date: Nov 2007 Location: 127.0.0.1 Posts: 1,699 Reputation: 370	1877GETZUNE I believe. (18774389863) __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. \| To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. \| To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. \| To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. \| To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. "Anomalys exist, for without struggle there is no progress." This post may or may not contain accurate information. This post is that of my own opinion, knowledge, and reasoning, and does not nessessarily reflect that of CroudGather or Zuneboards and their affiliates, period.

08-04-2008, 06:30 PM	#9 (permalink)
SilentWalrus Large Walrus Support Team Jr. Staff Premium Member Super Zuner Join Date: Feb 2008 Location: Omaha, Nebraska Posts: 1,850 Reputation: 247 Awards Showcase Total Awards: 1	Yeah, I've gotten 2 free headphones from them. They shouldn't ask too many questions. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Thanks for the sig stkr. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

08-04-2008, 07:01 PM	#10 (permalink)
StevenO Jr. Zuner Join Date: Jul 2008 Posts: 36 Reputation: 11	My right ear bud stopped working, so last week I called and after about 15mins on the phone I got new ones in 5 days brand new ones in the box. didn't have to send in the old 1s either

08-04-2008, 09:06 PM	#11 (permalink)
Bman22 Professional Apple Basher Support Team Jr. Member Join Date: Oct 2007 Location: Albuquerque, NM Posts: 264 Reputation: 42	well im on thee phone now getting a replacement, and they do want quite a bit of info, things like s/n number, condition of the device, things like that. Phone number too. It took about 15 mins, not too bad, but im always nervous of giving my personal info over then phone. Well just gotta wait a few days now. P.S. my headphones wern't actually broken, so i had to make up a story about the problem. I said something like they were sometimes working but sometimes the audio went in and out and i also said when she asked why i thought it was, i told her cause they were worn. I thought it was funny they would believe something you just told them over the phone like is the sn removed or have you opened the device. lol __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. thanks to To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. for the sig To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

08-05-2008, 03:41 AM	#13 (permalink)
StevenO Jr. Zuner Join Date: Jul 2008 Posts: 36 Reputation: 11	ya the longest part is Registering ur Zune, My were actually broke so i just told them i couldnt hear anything from the right earbub and she just asked did u check to see if it was plugged in all the way.

08-05-2008, 04:53 PM	#14 (permalink)
Bman22 Professional Apple Basher Support Team Jr. Member Join Date: Oct 2007 Location: Albuquerque, NM Posts: 264 Reputation: 42	i already had registered my zune. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. thanks to To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. for the sig To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

08-05-2008, 06:48 PM	#15 (permalink)
SomeDooD Jr. Zuner Join Date: Aug 2008 Posts: 44 Reputation: 14	Didn't know MS did this, good to know in case mine stop working and I won't have to buy them.

09-13-2008, 02:44 AM	#16 (permalink)
piratenetradio Experienced Zuner Join Date: Mar 2008 Location: Michigan Posts: 116 Reputation: 10	I miss my zune headphones...they were so durable, they still worked for many months after being dragged down ford road at about 60 miles per hour.... I'd get replacements, but i honestly really hate talking on phones... __________________ - Han To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

09-14-2008, 11:52 AM	#17 (permalink)
Natedogg ZA Zewbie Join Date: Sep 2007 Posts: 2 Reputation: 10	Does the replacement premiums come with the extra tips as well?

09-22-2008, 09:48 PM	#18 (permalink)
Bman22 Professional Apple Basher Support Team Jr. Member Join Date: Oct 2007 Location: Albuquerque, NM Posts: 264 Reputation: 42	Ok just for anyone asking. They sent me the actual zune premium headphones you buy... like the 50$ ones. Also. Already the new ones are having the same issue. the cable is coming out of the nylon. EXTREMELY IRRITATING! These headphones are awesome, but the nylon idea is CRA! P.S. Not only did they come with extra tips, but a little bag and a strechy clip for storage __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.* thanks to To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. for the sig To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

10-16-2008, 10:59 AM	#19 (permalink)
GamerGuy1 Squirt Join Date: Jan 2008 Posts: 10 Reputation: 10	Hey everyone, sorry to bring up a somewhat old thread, but my premium headphones aren't working and I'm trying to get them replaced. How did the people here go about that? I'm trying to navigate through the terrible voice activated menus on the 1-877-Get-Zune number, but have no idea where to go. Any help would be great, thanks.

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