Zune RMA Poll

Killeroid · 05-10-2008, 01:56 PM

Hello, everyone. I need the help of this community in finding out the RMA rate of zunes. Everyone who I know who owns a zune has RMA'ed his/her device at least once and got back a new device. This made me start wondering about the RMA rate of the zune and if it is as high as the xbox. I have a hunch it is(At least the fist gen zunes). Please vote in the poll and select the correct choice that applies to you.

charmed61 · 05-10-2008, 01:59 PM

ummmmmm... you didnt make any poll

Killeroid · 05-10-2008, 02:02 PM

Quote:

Originally Posted by charmed61

ummmmmm... you didnt make any poll

Was making the poll when you posted. Poll is up now

lilray3 · 05-10-2008, 02:09 PM

i never had mine fixed but i heard many people like you said got their 360 fixed

Dark616 · 05-10-2008, 02:09 PM

whats RMA?

lilray3 · 05-10-2008, 02:10 PM

Quote:

Originally Posted by Dark Whole

whats RMA?

im guessing to get ship it back to microsoft to get it fixed im not sure

collver · 05-10-2008, 02:13 PM

I have never once had a problem with my zune, I had a charging problem the first day but that was due to my own ineptitude rather than faulty design.

Dizzy · 05-10-2008, 02:16 PM

Both of my Zunes, including the 30 i've had from launch, have held up fine

Scrapz616 · 05-10-2008, 02:40 PM

oops, selected the wrong one, I chose the last one, but I've never had to send mine in, I gotta read things more carefully...

Darth Camel · 05-10-2008, 02:42 PM

My Zune 80 died all of a sudden awhile back and I had to get it replaced.

lpxxfaintxx · 05-10-2008, 02:51 PM

I've never owned a Zune that was needed to be sent back to MS.

Dark616 · 05-10-2008, 03:20 PM

once. the sync port broke.

ickna11 · 05-21-2008, 03:22 PM

my battery died and had to send in : (

Gregory · 05-21-2008, 05:35 PM

Nothing has ever gone wrong with any of my Zunes.

Scrapz, fixed the poll for you.

**HeXuS** · 05-21-2008, 05:41 PM

Had both of mine since Day 1 Public Release (30GB) AND (80GB).

Both still holding up extremely well. 30GB is getting bogged down, but that's because there is only 2.32GB of free space remaining.

Hat Trick · 05-22-2008, 12:28 PM

I don't know if you can compare the two (xbox 360 and Zune). Yes they are both Microsoft products, but they are vastly different. One is a portable media device which is prone to drops, dying batteries, and other problems. The other is a mostly stationary gaming device that would rarely be moved and has no battery.

The xbox 360 has experienced well documented quality control issues. That is the primary reason for MS extending the manufacturer's warranty on it.

The Zune, from what I can tell, has had no such issues. Sure, there may be RMA's (Return Merchandise Authorization) but not at NEAR the rate of the 360. In your case, maybe it was a bad shipment that came to the store, who knows.

I've only had mine for a month, but it is working great so far. I go for flash devices to not have to worry about moving parts and shock.

View Poll Results: Have you ever had to return your zune for repairs(RMA)?
Yes, I have RMA'ed my First gen zune(Zune 30)	4	19.05%
Yes, I have RMA'ed my 2nd gen zune(Zune 4,8,80)	2	9.52%
No, I have never RMA'ed my zune	16	76.19%
I have RMA'ed my zune more than once	1	4.76%
Multiple Choice Poll. Voters: 21. You may not vote on this poll

05-10-2008, 01:56 PM	#1 (permalink)
Killeroid Zewbie Join Date: Nov 2007 Posts: 8 Reputation: 10 $zB: 6 Donate	Zune RMA Poll Hello, everyone. I need the help of this community in finding out the RMA rate of zunes. Everyone who I know who owns a zune has RMA'ed his/her device at least once and got back a new device. This made me start wondering about the RMA rate of the zune and if it is as high as the xbox. I have a hunch it is(At least the fist gen zunes). Please vote in the poll and select the correct choice that applies to you.

05-10-2008, 01:59 PM	#2 (permalink)
charmed61 Member Join Date: Mar 2008 Location: The Gold Rush State! Posts: 588 Reputation: 3 $zB: 283 Donate	ummmmmm... you didnt make any poll __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

05-10-2008, 02:13 PM	#7 (permalink)
collver Experienced Zuner Join Date: Sep 2007 Location: some where left of the right Posts: 120 Reputation: 14 $zB: 95 Donate	I have never once had a problem with my zune, I had a charging problem the first day but that was due to my own ineptitude rather than faulty design. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Noob Patrol : Locked and Loaded To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

05-10-2008, 02:16 PM	#8 (permalink)
Dizzy Dizzy fails at life 1010011010 Support Team Moderator Ultimate Zuner Join Date: Mar 2007 Location: Imaginationland Posts: 5,934 Reputation: 239 $zB: 1757 Donate Awards Showcase Total Awards: 4	Both of my Zunes, including the 30 i've had from launch, have held up fine __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

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05-10-2008, 02:09 PM	#4 (permalink)
lilray3 Experienced Zuner Join Date: Nov 2007 Posts: 118 Reputation: 8 $zB: 106 Donate	i never had mine fixed but i heard many people like you said got their 360 fixed

05-10-2008, 02:40 PM	#9 (permalink)
Scrapz616 Support Team Graduate Zuner Join Date: Mar 2007 Location: New York Posts: 1,439 Reputation: 102 $zB: 1104 Donate Awards Showcase Total Awards: 1	oops, selected the wrong one, I chose the last one, but I've never had to send mine in, I gotta read things more carefully... __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

05-10-2008, 02:42 PM	#10 (permalink)
Darth Camel Zune Freak Join Date: Jan 2008 Posts: 1,020 Reputation: 59 $zB: 735 Donate	My Zune 80 died all of a sudden awhile back and I had to get it replaced. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

05-10-2008, 02:51 PM	#11 (permalink)
lpxxfaintxx Administrator Ultimate Zuner Join Date: Jul 2006 Location: Irvine, CA Posts: 5,719 Reputation: 177 $zB: 1775 Donate	I've never owned a Zune that was needed to be sent back to MS. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

05-21-2008, 03:22 PM	#13 (permalink)
ickna11 Zuner Join Date: Dec 2007 Location: OnLiNe Posts: 93 Reputation: 10 $zB: 74 Donate	my battery died and had to send in : ( __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Props To The One The Only Stkr

05-21-2008, 05:35 PM	#14 (permalink)
Gregory Support Team Moderator Ultimate Zuner Join Date: Apr 2007 Location: What a stalker! Posts: 6,209 Reputation: 223 $zB: 3529 Donate Awards Showcase Total Awards: 1	Nothing has ever gone wrong with any of my Zunes. Scrapz, fixed the poll for you. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. ^^ Interwebz in my car! Do you live outside of the US, have Paypal, and want the Zune Pass? If so PM me.

05-21-2008, 05:41 PM	#15 (permalink)
HeXuS Vista Zune Styler Premium Member Experienced Zuner Join Date: Jun 2007 Posts: 177 Reputation: 24 $zB: 126 Donate	Had both of mine since Day 1 Public Release (30GB) AND (80GB). Both still holding up extremely well. 30GB is getting bogged down, but that's because there is only 2.32GB of free space remaining. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

05-22-2008, 12:28 PM	#16 (permalink)
Hat Trick Jr. Zuner Join Date: Apr 2008 Posts: 42 Reputation: 10 $zB: 38 Donate	I don't know if you can compare the two (xbox 360 and Zune). Yes they are both Microsoft products, but they are vastly different. One is a portable media device which is prone to drops, dying batteries, and other problems. The other is a mostly stationary gaming device that would rarely be moved and has no battery. The xbox 360 has experienced well documented quality control issues. That is the primary reason for MS extending the manufacturer's warranty on it. The Zune, from what I can tell, has had no such issues. Sure, there may be RMA's (Return Merchandise Authorization) but not at NEAR the rate of the 360. In your case, maybe it was a bad shipment that came to the store, who knows. I've only had mine for a month, but it is working great so far. I go for flash devices to not have to worry about moving parts and shock.

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