HELP ME BE WITH MY LOVE.

eljoy · 01-03-2008, 03:54 PM

I got my zune 80 as an aniversary gift by november 28. By my surprice it was damage and shutdown by it self.I can barely use it.So I contact zune.net support and they send me a box so I can send it back to support headquarter to get fix or get a new one.The package was delivered and I have the confirmation they recived it by the 18 of december(by ups).I look at zune.net support every day and it says they are still waiting for the zune.I need help from you guys.I was so happy but it doesnt last long.I been a zuner almost a year and I am so mad.

I contact zune support twice and they are doing nothing but telling me to wait one more month. Please I need as many of you guys to help me and I have a plan for it.This is it .I need you guys to call zune support so they begin to work ,fix my problem and send back my love to me.This is the number of the suport department 1-877-GET-ZUNE (438-9863) and this is my case #1051455092 .I know can count on you guys.Please again Im begging help this poor guy that is so desperate be with his true love again.
I will post dayly the status on my zune beggining today:

Today is the 8 and support headquarters doesnt show any sings of my zune arriving,sh.........

lpxxfaintxx · 01-03-2008, 03:57 PM

Keep the confirmation received from UPS and use that against MS if worst comes to worst. Other than that wait a week or two and see if the status changes.

Good luck man.

eljoy · 01-03-2008, 04:13 PM

I been waiting and checking to long Im going crazy.

Gregory · 01-03-2008, 04:18 PM

When you call Zune Support, ask for a supervisor.

Archetype · 01-03-2008, 04:35 PM

I'm on the same path as you right now as my Zune 80 hard drive failed 12 days after I bought it. I sent it in for repair and it arrived at the repair center on Dec. 24 according to UPS, so last Monday. According to the site they're still waiting for it as of today. I spoke to a rep this past Monday and he said you typically have to wait 10-15 business days before they process your request, so he advised me to call back next Monday. We'll see what happens then but I'm getting the feeling that this is going to take a while. Keep us updated on your situation.

Pierce28 · 01-03-2008, 04:38 PM

No offense, but spamming Microsoft to get it fixed really isn't going to do anything. In fact, they could maybe refuse service if it were to become serious enough.

Just keep checking. Remember, it was just the holidays, so they probably are very busy right now.

**PoN** · 01-03-2008, 06:57 PM

i tried calling. lol no use. i didnt kno any of your information so i just hung up haha im not trying again im scared..

eljoy · 01-03-2008, 07:07 PM

thanks Pon at least someone haas the gotz.uhhaaaaaa!

SilverDragoon · 01-03-2008, 11:54 PM

i'd have to admit i don't have the guts to call.

lol... but i'm hopin for ya.

eljoy · 01-04-2008, 04:36 AM

its january 4 and still no land at sight captain.sh..........

xOPtimUsZErOx · 01-04-2008, 07:02 AM

they never fixed my zune 30 and i never got it back i think they lost it

jboyd8 · 01-04-2008, 03:27 PM

Bought a Zune 30 from Beast Buys also got the extended warranty they offered the unit went down, sent it in for the repair (to warranty company) unit was deemed unrepairable. Bypassed Microsoft all together. Received Beast buy gift card that was used to buy my 80 gb unit To late for you, but this info may help others.

01-03-2008, 03:54 PM	#1 (permalink)
eljoy Experienced Zuner Join Date: Mar 2007 Location: PR Posts: 134 Reputation: 12 $zB: 23 Donate	HELP ME BE WITH MY LOVE. I got my zune 80 as an aniversary gift by november 28. By my surprice it was damage and shutdown by it self.I can barely use it.So I contact zune.net support and they send me a box so I can send it back to support headquarter to get fix or get a new one.The package was delivered and I have the confirmation they recived it by the 18 of december(by ups).I look at zune.net support every day and it says they are still waiting for the zune.I need help from you guys.I was so happy but it doesnt last long.I been a zuner almost a year and I am so mad. I contact zune support twice and they are doing nothing but telling me to wait one more month. Please I need as many of you guys to help me and I have a plan for it.This is it .I need you guys to call zune support so they begin to work ,fix my problem and send back my love to me.This is the number of the suport department 1-877-GET-ZUNE (438-9863) and this is my case #1051455092 .I know can count on you guys.Please again Im begging help this poor guy that is so desperate be with his true love again. I will post dayly the status on my zune beggining today: Today is the 8 and support headquarters doesnt show any sings of my zune arriving,sh......... Last edited by eljoy : 01-08-2008 at 07:18 AM.

01-03-2008, 04:18 PM	#4 (permalink)
Gregory Support Team Moderator Ultimate Zuner Join Date: Apr 2007 Location: What a stalker! Posts: 6,436 Reputation: 257 $zB: 3743 Donate	When you call Zune Support, ask for a supervisor. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Do you live outside of the US, have Paypal, and want the Zune Pass? If so PM or visit my To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. .

01-03-2008, 04:38 PM	#6 (permalink)
Pierce28 zB Programmer Member Join Date: Dec 2006 Location: North Carolina Posts: 579 Reputation: 47 $zB: 140 Donate	No offense, but spamming Microsoft to get it fixed really isn't going to do anything. In fact, they could maybe refuse service if it were to become serious enough. Just keep checking. Remember, it was just the holidays, so they probably are very busy right now. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

01-03-2008, 06:57 PM	#7 (permalink)
PoN Panda-monium! Premium Member Super Zuner Join Date: Apr 2007 Location: Bedford Michigan Posts: 1,779 Reputation: 79 $zB: 662 Donate	i tried calling. lol no use. i didnt kno any of your information so i just hung up haha im not trying again im scared.. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

01-03-2008, 11:54 PM	#9 (permalink)
SilverDragoon Squirt Join Date: Sep 2007 Posts: 28 Reputation: 10 $zB: 0 Donate	i'd have to admit i don't have the guts to call. lol... but i'm hopin for ya. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

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01-03-2008, 03:57 PM	#2 (permalink)
lpxxfaintxx Administrator Ultimate Zuner Join Date: Jul 2006 Location: Irvine, CA Posts: 5,822 Reputation: 209 $zB: 2044 Donate	Keep the confirmation received from UPS and use that against MS if worst comes to worst. Other than that wait a week or two and see if the status changes. Good luck man.

01-03-2008, 04:13 PM	#3 (permalink)
eljoy Experienced Zuner Join Date: Mar 2007 Location: PR Posts: 134 Reputation: 12 $zB: 23 Donate	I been waiting and checking to long Im going crazy.

01-03-2008, 04:35 PM	#5 (permalink)
Archetype Zuner Join Date: Oct 2007 Posts: 67 Reputation: 10 $zB: 29 Donate	I'm on the same path as you right now as my Zune 80 hard drive failed 12 days after I bought it. I sent it in for repair and it arrived at the repair center on Dec. 24 according to UPS, so last Monday. According to the site they're still waiting for it as of today. I spoke to a rep this past Monday and he said you typically have to wait 10-15 business days before they process your request, so he advised me to call back next Monday. We'll see what happens then but I'm getting the feeling that this is going to take a while. Keep us updated on your situation.

01-03-2008, 07:07 PM	#8 (permalink)
eljoy Experienced Zuner Join Date: Mar 2007 Location: PR Posts: 134 Reputation: 12 $zB: 23 Donate	thanks Pon at least someone haas the gotz.uhhaaaaaa!

01-04-2008, 04:36 AM	#10 (permalink)
eljoy Experienced Zuner Join Date: Mar 2007 Location: PR Posts: 134 Reputation: 12 $zB: 23 Donate	its january 4 and still no land at sight captain.sh..........

01-04-2008, 07:02 AM	#11 (permalink)
xOPtimUsZErOx Jr. Zuner Join Date: Aug 2007 Posts: 44 Reputation: 10 $zB: 0 Donate	they never fixed my zune 30 and i never got it back i think they lost it

01-04-2008, 03:27 PM	#12 (permalink)
jboyd8 Zuner Join Date: Oct 2007 Location: The Sunny South Posts: 83 Reputation: 10 $zB: 0 Donate	Bought a Zune 30 from Beast Buys also got the extended warranty they offered the unit went down, sent it in for the repair (to warranty company) unit was deemed unrepairable. Bypassed Microsoft all together. Received Beast buy gift card that was used to buy my 80 gb unit To late for you, but this info may help others. __________________ "What Me Worry???" Alfred E. Newman Last edited by jboyd8 : 01-04-2008 at 03:29 PM. Reason: Wording

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