Old 09-18-2009, 12:39 PM   #1 (permalink)
Zewbie
 
Join Date: Jan 2008
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Default C00D12F9 Error When Downloading Songs

I had posted this in the Zune Pass forum, but I guess It would make more sense here:

Whenever I try to download a song through the marketplace I get a C00D12F9 error.
From what I can tell by searching the error code I need to reset my DRM but I can't seem to get it to work.

I've followed the instructions here:
Error message when you try to sign in to the Zune Marketplace or when you try to play content from the Zune Marketplace
but when I get to the point that I have to go here:
http://go.microsoft.com/FWLink?LinkID=34506

I click the button and it brings up a box that reads

"The file or device you are trying to use requires a component of Windows Media Player to be upgraded.
Click upgrade to download and install the required component"

and gives me the option to upgrade or cancel.
I click upgrade and receive the message

"The component could not be upgraded"

and then the program stops responding.

So what am I doing wrong? I really want to try out Zune Pass before the trial runs out.

I'm using the most recent version of the Zune software on Vista if that helps.



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