11-21-2008, 06:38 PM
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#1 (permalink)
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Member
Join Date: Nov 2008
Location: In your mind
Posts: 523
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My problem is that when I go to download anything off of Marketplace a screen pops up telling me to sign in. When I try to sign in an error comes up saying that I am not connected to a server or that the zune software is being blocked by a firewall. Obviously I am connected to the internet because I am posting now! I checked all the firewalls and it is not being blocked. Any ideas?
Anyone.... Bueller.... Bueller...
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Last edited by Beef Taco; 12-15-2008 at 05:10 PM.
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12-12-2008, 06:38 AM
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#2 (permalink)
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"Dear Agony"Out Sept 29th
Support Team
zB Writer
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Ultimate Zuner
Join Date: Aug 2007
Location: England
Posts: 6,303
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Try it on a different computer. Although you have let it through your firewall, it still might not.
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12-12-2008, 08:30 AM
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#3 (permalink)
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Member
Join Date: Nov 2008
Location: In your mind
Posts: 523
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I don't really have access to another computer with the software on it. In about a week though I should. I will try it then.
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12-12-2008, 01:41 PM
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#4 (permalink)
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Experienced Zuner
Join Date: Nov 2008
Location: Michigan
Posts: 237
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oh that happened to me to
dude you dont have internet explorer 8 download.
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12-12-2008, 02:21 PM
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#5 (permalink)
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Member
Join Date: Nov 2008
Location: In your mind
Posts: 523
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Do I need that? I use Firefox.
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12-12-2008, 10:47 PM
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#6 (permalink)
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Experienced Zuner
Join Date: Oct 2008
Location: The Bluegrass State
Posts: 203
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Quote:
Originally Posted by Beef Taco
Do I need that? I use Firefox.
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I am almost positive that when you download off of there it uses Internet Explorer, even though you use Firefox for your internet browser. Also make sure your computer is update with the latest Microsoft windows updates. (including IE update as posted above)
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12-13-2008, 05:04 AM
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#7 (permalink)
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Member
Join Date: Nov 2008
Location: In your mind
Posts: 523
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O.K. I will try that. Thanks!
Edit: I did that, but it still doesn't work. Any other ideas?
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Help out with ZuneEmpire!
Last edited by Beef Taco; 12-13-2008 at 05:39 AM.
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12-13-2008, 07:20 PM
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#8 (permalink)
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Experienced Zuner
Join Date: Oct 2008
Location: The Bluegrass State
Posts: 203
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Try turning off all your firewalls off, then reboot your pc. Try to complete your task now. If this does not work make sure to turn your firewalls back on.
oh is there a code number for that error
Last edited by Xtreme; 12-13-2008 at 07:22 PM.
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12-14-2008, 07:17 PM
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#9 (permalink)
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Member
Join Date: Nov 2008
Location: In your mind
Posts: 523
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There is no error for this. It just says that it can not connect to the server.
I already tried turning my firewall off. It didn't work.
Anything else? I really want ot get this working.
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12-15-2008, 04:43 PM
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#10 (permalink)
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Squirt
Join Date: Sep 2008
Posts: 15
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maybe its the software i have had problems with the zune software
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12-15-2008, 04:46 PM
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#11 (permalink)
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USCG
Senior Writer
Support Team
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Zune Lord
Join Date: Aug 2007
Location: La Quinta, CA
Posts: 4,591
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Have you tried using UnZoone to uninstall the software?
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12-15-2008, 04:48 PM
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#12 (permalink)
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Member
Join Date: Nov 2008
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What exactly is "unzune" I have heard of it, but I don't what it is.
Everything else on the software works. IDK what the problem is.
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12-15-2008, 04:51 PM
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#13 (permalink)
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zB Deal Finder
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Quote:
Originally Posted by Beef Taco
What exactly is "unzune" I have heard of it, but I don't what it is.
Everything else on the software works. IDK what the problem is.
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google unzoone....
unzoone is a program that will remove the zune software correctly as far as i know.
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12-15-2008, 04:54 PM
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#14 (permalink)
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"Dear Agony"Out Sept 29th
Support Team
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Join Date: Aug 2007
Location: England
Posts: 6,303
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When you uninstall the zune software it leaves a lot behind creating problems the next time you install again. UNZOONE makes sure nothing is left behind so it makes it easier for you next time
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12-15-2008, 04:56 PM
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#15 (permalink)
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Member
Join Date: Nov 2008
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OK thanks, I will try it.
Edit: On the site, it does not say that it supports 3.1 (which I have) Will this be a problem?
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Last edited by Beef Taco; 12-15-2008 at 04:59 PM.
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12-18-2008, 06:45 PM
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#16 (permalink)
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Member
Join Date: Aug 2008
Location: Mass.
Posts: 586
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No it works with 3.1
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12-19-2008, 06:02 AM
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#17 (permalink)
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Member
Join Date: Nov 2008
Location: In your mind
Posts: 523
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Are you sure about that?
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12-19-2008, 06:14 AM
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#18 (permalink)
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"Dear Agony"Out Sept 29th
Support Team
zB Writer
GFX Crew
Global Moderator
Ultimate Zuner
Join Date: Aug 2007
Location: England
Posts: 6,303
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Yea it works with all of them it targets the same files.
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"The Cedar Collection"
A Poem Collection Written by David Hallowes
Coming to Amazon and book stores soon
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12-19-2008, 06:21 AM
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#19 (permalink)
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Member
Join Date: Nov 2008
Location: In your mind
Posts: 523
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I did it, I installed the software again, an it does the same thing. Either the unzoone didn't do it correct, or I need another solution.
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Last edited by Beef Taco; 12-19-2008 at 12:37 PM.
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12-23-2008, 01:41 PM
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#20 (permalink)
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Squirt
Join Date: Dec 2008
Location: Texas
Posts: 20
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hmm... Is it saying that it can't connect, or that cookies must be turned on? When I try to login and create an account it says my cookies are turned off and it is rly frustrating. I have this cool piece of hardware but am unable to access all the features. (BTW, first post, I love my 30gb brown zune!)
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