Can't buy songs from marketplace, C00D11CD

soccerfreak24 · 07-14-2008, 09:07 AM

Well, I just used Jon's little 100 MS point promotion, and got some points on various accounts. So, i finally get em all, sign up for hte zune accounts, log in, go to buy a song, and I get this. "an unkown error occured, for more info click web help." the error code is C00D11CD... this sucks. Any ideas?

soccermansince1993 · 07-14-2008, 09:38 AM

did your internet fail?
also, did you click for web help, sometimes those things can help!

sawfan862 · 07-14-2008, 09:41 AM

Try restarting Zune and if that doesn't work restart the computer if I get that error I just restart it and it works

soccerfreak24 · 07-14-2008, 09:46 AM

Quote:

Originally Posted by sawfan862

Try restarting Zune and if that doesn't work restart the computer if I get that error I just restart it and it works

I'll try restarting the comp, but how would restarting the zune help? You don't need it for buying songs..

Gregory · 07-14-2008, 09:52 AM

Quote:

The points will be sent at the END OF THE PROMOTION.

Anyway, uninstall with unzoone and reinstall with the full package.

soccerfreak24 · 07-14-2008, 09:54 AM

Quote:

Originally Posted by Gregory

Anyway, uninstall with unzoone and reinstall with the full package.

I already recieved the points, they're on my account(100 points) it allows me to purchase, but then during processing it fails. And i don't really want to uninstall/reinstall being I have playlists set up, and such... dont' want to have to re-set up everything.

Nope, rebooting didn't help.

ShotgunSnipist · 07-14-2008, 04:15 PM

Keep in mind your parent's blocking thing could be preventing it.

soccerfreak24 · 07-15-2008, 05:23 PM

Quote:

Originally Posted by ShotgunSnipist

Keep in mind your parent's blocking thing could be preventing it.

That could actually be it...but I think that's pretty slim, since that really only affects browsers.

ShotgunSnipist · 07-15-2008, 05:33 PM

Quote:

Originally Posted by soccerfreak24

That could actually be it...but I think that's pretty slim, since that really only affects browsers.

Well since the marketplace has to access the internet,
it could send a request and the firewall will ask for what and it will say: Buying stuff online. Therefore the firewall will block it. Do you know what protection you have? You can most likely go to the bottom right hand corner of your screen right click on the icon for you parental control software and say disable.

illinoisboy21 · 08-02-2008, 07:29 PM

yeah i got that, but instead i had 1200 ms points. everytime i try and buy a song the web error pops up, i click on it, and they have no answer for it.

Lethaniel · 08-08-2008, 09:19 AM

dude im having the same exact problem i bought points and i cant buy em because of some unknown error

07-14-2008, 09:07 AM	#1 (permalink)
soccerfreak24 Support Team Expert Zuner Join Date: Nov 2007 Posts: 2,890 Reputation: 178 $zB: 39 Donate	Can't buy songs from marketplace, C00D11CD Well, I just used Jon's little 100 MS point promotion, and got some points on various accounts. So, i finally get em all, sign up for hte zune accounts, log in, go to buy a song, and I get this. "an unkown error occured, for more info click web help." the error code is C00D11CD... this sucks. Any ideas? __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

07-14-2008, 09:41 AM	#3 (permalink)
sawfan862 Experienced Zuner Join Date: Mar 2007 Location: Where My Bed Is. Posts: 211 Reputation: 24 $zB: 10 Donate	Try restarting Zune and if that doesn't work restart the computer if I get that error I just restart it and it works __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

07-14-2008, 04:15 PM	#7 (permalink)
ShotgunSnipist Zune Guardian Join Date: May 2008 Location: Colorado Posts: 693 Reputation: 56 $zB: 364 Donate	Keep in mind your parent's blocking thing could be preventing it. __________________ Invisible Text. =P To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

08-02-2008, 07:29 PM	#10 (permalink)
illinoisboy21 Zewbie Join Date: Feb 2008 Posts: 1 Reputation: 10 $zB: 1 Donate	problem too.... yeah i got that, but instead i had 1200 ms points. everytime i try and buy a song the web error pops up, i click on it, and they have no answer for it.

08-08-2008, 09:19 AM	#11 (permalink)
Lethaniel Zewbie Join Date: Apr 2008 Posts: 2 Reputation: 10 $zB: 1 Donate	ur not alone dude im having the same exact problem i bought points and i cant buy em because of some unknown error

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07-14-2008, 09:38 AM	#2 (permalink)
soccermansince1993 Experienced Zuner Join Date: May 2008 Posts: 220 Reputation: 7 $zB: 345 Donate	did your internet fail? also, did you click for web help, sometimes those things can help!

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