Unable to accept Terms of Service

Sokkratez · 06-06-2008, 05:31 PM

Hi, I am a new Zune user and am attempting to sign in through the Zune software using my existing Live ID that I use for Xbox Live and Hotmail. I am able to log in on the website, but when I log in to the software it tells me that I need to accept a new TOS. I went to the official Zune forums and found a link to a Microsoft troubleshooting page, but their solution of going to my account page and clicking "I accept" doesn't work; I have no accept button. Has anybody else had this problem?

I would link to the threads on zune.net but this forum won't let me due to my postcount.

wyckedcombo17 · 06-06-2008, 05:46 PM

it might be that your not 18. did you put your parents email in or something cos you were under 18?

Sokkratez · 06-06-2008, 05:48 PM

No, I'm 23.

wyckedcombo17 · 06-06-2008, 05:51 PM

try clearing cookies from your browser

Sokkratez · 06-06-2008, 06:01 PM

No dice, it seems.

Gregory · 06-06-2008, 06:51 PM

Login via Zune.net and accept the terms there.

Sokkratez · 06-06-2008, 07:21 PM

I'm not getting prompted to accept any terms there, though. Is there a very specific section that I need to be in? I've tried my account page and the support section, and also clicking TOS at the very bottom.

Jest311 · 06-15-2008, 09:10 PM

Are you in the US?

soccermansince1993 · 06-18-2008, 03:38 PM

Had the same problem happen to me! Its easy to fix! Make sure the internet is up and running! Then try to re-sign in on zune! It says you need to update tearms of service, right! Click on the link they give you to do that! Let the link load! After it is loaded, follow the steps to complete the zune tearms of service update! Then you are done once you complete the steps! Try to re-sign in to the zune marketplace on the zune software and it should go through! Hopes this helps!

Locke · 06-19-2008, 05:20 PM

Tell me, are you using IE, or another browser to view this? Because I use Opera and it gave me the same problem. Try it in IE, if you already haven't.

happyface_0 · 06-20-2008, 11:50 AM

The same thing is happening to me. I am not a new Zune user, but I am from Canada.
I've tried using Firefox & IE and they just link me back to http://www.zune.net/en-CA/social/art...tosoftware.htm when I click "see updated terms of service"

I even tried this on multiple PCs!

Maz · 09-17-2008, 03:55 PM

i got it too
and i did all the things it said

and i am under 18 but i used my other e-mail for it and i knw the passsword and it wont take it

and it still dont work for me

06-06-2008, 05:31 PM	#1 (permalink)
Sokkratez Zewbie Join Date: Jun 2008 Posts: 6 Reputation: 10	Unable to accept Terms of Service Hi, I am a new Zune user and am attempting to sign in through the Zune software using my existing Live ID that I use for Xbox Live and Hotmail. I am able to log in on the website, but when I log in to the software it tells me that I need to accept a new TOS. I went to the official Zune forums and found a link to a Microsoft troubleshooting page, but their solution of going to my account page and clicking "I accept" doesn't work; I have no accept button. Has anybody else had this problem? I would link to the threads on zune.net but this forum won't let me due to my postcount.

06-06-2008, 05:46 PM	#2 (permalink)
wyckedcombo17 An army of many Experienced Member Join Date: Aug 2007 Location: in a box Posts: 808 Reputation: 51	it might be that your not 18. did you put your parents email in or something cos you were under 18? __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. "When the power of love finally overcomes the love of power, the world will know peace." - Hendrix (sig by Tobososlow) trouble tagging music? get Picard Tagger To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. , it works great!

06-06-2008, 05:51 PM	#4 (permalink)
wyckedcombo17 An army of many Experienced Member Join Date: Aug 2007 Location: in a box Posts: 808 Reputation: 51	try clearing cookies from your browser __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. "When the power of love finally overcomes the love of power, the world will know peace." - Hendrix (sig by Tobososlow) trouble tagging music? get Picard Tagger To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. , it works great!

06-06-2008, 06:51 PM	#6 (permalink)
Gregory Support Team Moderator Ultimate Zuner Join Date: Apr 2007 Location: What a stalker! Posts: 6,440 Reputation: 265	Login via Zune.net and accept the terms there. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Do you live outside of the US, have Paypal, and want the Zune Pass? If so PM or visit my To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. .

06-15-2008, 09:10 PM	#8 (permalink)
Jest311 Squirt Join Date: Jun 2008 Location: Hamilton, Ontario Posts: 21 Reputation: 13	Are you in the US? __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

06-06-2008, 05:48 PM	#3 (permalink)
Sokkratez Zewbie Join Date: Jun 2008 Posts: 6 Reputation: 10	No, I'm 23.

06-06-2008, 06:01 PM	#5 (permalink)
Sokkratez Zewbie Join Date: Jun 2008 Posts: 6 Reputation: 10	No dice, it seems.

06-06-2008, 07:21 PM	#7 (permalink)
Sokkratez Zewbie Join Date: Jun 2008 Posts: 6 Reputation: 10	I'm not getting prompted to accept any terms there, though. Is there a very specific section that I need to be in? I've tried my account page and the support section, and also clicking TOS at the very bottom.

06-18-2008, 03:38 PM	#9 (permalink)
soccermansince1993 Experienced Zuner Join Date: May 2008 Posts: 220 Reputation: 7	Had the same problem happen to me! Its easy to fix! Make sure the internet is up and running! Then try to re-sign in on zune! It says you need to update tearms of service, right! Click on the link they give you to do that! Let the link load! After it is loaded, follow the steps to complete the zune tearms of service update! Then you are done once you complete the steps! Try to re-sign in to the zune marketplace on the zune software and it should go through! Hopes this helps!

06-19-2008, 05:20 PM	#10 (permalink)
Locke God of the Post Reports Support Team Section Staff Super Zuner² Join Date: May 2008 Location: In the kitchen, preparing a brand new batch of n00blets Posts: 3,608 Reputation: 448 Awards Showcase Total Awards: 3	Tell me, are you using IE, or another browser to view this? Because I use Opera and it gave me the same problem. Try it in IE, if you already haven't.

06-20-2008, 11:50 AM	#11 (permalink)
happyface_0 Squirt Join Date: Feb 2008 Posts: 24 Reputation: 10	The same thing is happening to me. I am not a new Zune user, but I am from Canada. I've tried using Firefox & IE and they just link me back to http://www.zune.net/en-CA/social/art...tosoftware.htm when I click "see updated terms of service" I even tried this on multiple PCs! __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

09-17-2008, 03:55 PM	#12 (permalink)
Maz Zewbie Join Date: Sep 2008 Posts: 1 Reputation: 10	i got it too and i did all the things it said and i am under 18 but i used my other e-mail for it and i knw the passsword and it wont take it and it still dont work for me

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