[SOLVED] Unable to Download Purchased Materials

InVizO · 11-25-2007, 12:16 PM

i bought 3 music videos last night and when i go and check the purchased tab and try and download the videos it wont download, yellow exclamation marks appear next to the names, and when i click on that it says can't download error code C00D11CD. I double checked my billing and personal information and it all seems to be accurate. ANy suggestions?

surfer13134 · 11-25-2007, 03:26 PM

Go to marketplace tab,then go to the download tab,then go to puchased,try redownloading the videos.

InVizO · 11-25-2007, 06:49 PM

tried it several times, nothing happens when i hit the download buttons

Dizzy · 12-01-2007, 03:10 PM

Any chance you've got more then 3 computers tied to your account?

marioporter · 12-13-2007, 08:46 PM

I talked to Zune support tonight, and they said that the problem is with Windows Media Player, and running XP. They said I should contact XP support to resolve the problem. When I called XP support, I had to pay for the support if I wanted to go forward with it. They said I should contact my computer company. I don't know what Gateway is going to tell me about a Zune...

marioporter · 12-13-2007, 09:59 PM

OK... I just got off of a whirlwind of tech support with the biggest morons, EVER, and nothing got resolved. BUT... I managed to DL my songs. I don't know if this is mad coincidence, or what, but I'll tell you what I did. I went to tools>internet options>advanced>reset, and then reset everything to default. When I did this, it made me re-download Internet Explorer, and I downloaded it for XP Service Pack 2 (SP2). After I got it installed, I could DL my songs.

Like I said, it could be mad coincidence, or I could have stumbled on to something. At least take the chance. I know that nobody wants to be out their (minimum) 800 points for a CD.

Dizzy · 12-17-2007, 05:18 PM

Sorry for you hassle, but thanks for posting your solution

11-25-2007, 12:16 PM	#1 (permalink)
InVizO Zewbie Join Date: Nov 2007 Posts: 3 Reputation: 10	[SOLVED] Unable to Download Purchased Materials i bought 3 music videos last night and when i go and check the purchased tab and try and download the videos it wont download, yellow exclamation marks appear next to the names, and when i click on that it says can't download error code C00D11CD. I double checked my billing and personal information and it all seems to be accurate. ANy suggestions?

12-01-2007, 03:10 PM	#4 (permalink)
Dizzy Joe the Plumber Moderator Ultimate Zuner Join Date: Mar 2007 Posts: 6,729 Reputation: 348	Any chance you've got more then 3 computers tied to your account? __________________ Stop activity immediately if you feel short of breath, faint or dizzy, experience chest pain, or profuse perspiration. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

12-17-2007, 05:18 PM	#7 (permalink)
Dizzy Joe the Plumber Moderator Ultimate Zuner Join Date: Mar 2007 Posts: 6,729 Reputation: 348	Sorry for you hassle, but thanks for posting your solution __________________ Stop activity immediately if you feel short of breath, faint or dizzy, experience chest pain, or profuse perspiration. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

11-25-2007, 03:26 PM	#2 (permalink)
surfer13134 Jr. Member Join Date: Sep 2007 Posts: 409 Reputation: 36	Go to marketplace tab,then go to the download tab,then go to puchased,try redownloading the videos.

11-25-2007, 06:49 PM	#3 (permalink)
InVizO Zewbie Join Date: Nov 2007 Posts: 3 Reputation: 10	tried it several times, nothing happens when i hit the download buttons

12-13-2007, 08:46 PM	#5 (permalink)
marioporter Jr. Zuner Join Date: Jun 2007 Posts: 34 Reputation: 15	I talked to Zune support tonight, and they said that the problem is with Windows Media Player, and running XP. They said I should contact XP support to resolve the problem. When I called XP support, I had to pay for the support if I wanted to go forward with it. They said I should contact my computer company. I don't know what Gateway is going to tell me about a Zune...

12-13-2007, 09:59 PM	#6 (permalink)
marioporter Jr. Zuner Join Date: Jun 2007 Posts: 34 Reputation: 15	OK... I just got off of a whirlwind of tech support with the biggest morons, EVER, and nothing got resolved. BUT... I managed to DL my songs. I don't know if this is mad coincidence, or what, but I'll tell you what I did. I went to tools>internet options>advanced>reset, and then reset everything to default. When I did this, it made me re-download Internet Explorer, and I downloaded it for XP Service Pack 2 (SP2). After I got it installed, I could DL my songs. Like I said, it could be mad coincidence, or I could have stumbled on to something. At least take the chance. I know that nobody wants to be out their (minimum) 800 points for a CD.

Advertisement