error code: c00d1249

zionroad90 · 11-21-2007, 08:09 PM

yesterday my zune was working fine. today it just keeps freezing and now when i connect it it says that i need to install firmware 2.2 which i have. i install it anyway and it tell me that devise couldnt update and the error code c00d1249. ive tried restarting it and nothing works. has anyone had this problem and is there any way to fix it??
thanks for your help

gijon35 · 12-03-2007, 11:31 AM

I have also had the same problem and havent been able to fix mine yet.....so if anyone could help...and ill reply if i have found a answer.

spddrcr · 12-03-2007, 02:15 PM

taken from the microsoft site:

SYMPTOMS
You cannot update the software on a Zune device. Additionally, you may receive an error code.

Back to the top
THINGS TO TRY
To troubleshoot the problem, follow these steps:
1. Restart the Zune device. To do this, set the Hold switch to the unlocked position, and then press and hold the Back button as you press the top of the Zune pad. Release the button when the Zune device begins to restart.
2. Disconnect the Zune device, restart the computer, and then connect the Zune device to the computer again.
3. Connect the Zune device directly to a USB port on the computer.
Note Do not connect the Zune device to a USB hub.
4. Try to update the software on the Zune device again. You may succeed on the second try.

more reading for you here:

http://support.microsoft.com/kb/945278

gijon35 · 12-04-2007, 03:47 PM

thanks for the info but nothing has work.....im going to call the support people and see wht they have to say....

armrest · 12-06-2007, 07:45 PM

This is how it went down for me an 1.5 hours ago.

I sat down grabbed my zune put in my earbuds turned it to a song, started WoW up, thought should charge it while i play, plug in the zune. The zune software opens up, my zune restarts, it shows the green circle with the 3 in it, then it says to update. There are no updates, i restarted software, there's an update it goes through but appears that as soon as it's about to start up it erases all the firmware. Rinse and repeat...

I've tried everything.

I'm using a Black 30gig zune that is almost a year old of use, i got it for xmas last year, i'm 100% sure there's a bug in the new firmware, the question is, is it fixable or does it turn your zune into a brick.

*oh and i've been running the new layout since its been out, been syncing wirelessly etc, so it's been making me happier...now i'm ready crack skulls

gijon35 · 12-09-2007, 12:32 PM

ive called and they said they havent found an answer......but they are working on it so i guess i have a 30 gig halo brick right now

armrest · 12-09-2007, 07:23 PM

same, a nice $300 brittle brick. I hope they figure out how to fix it soon.
i dont want to have to ask for another zune for xmas.

metheweirdo · 12-09-2007, 10:46 PM

i got an idea.( but do at own risk!)
1.disconnect zune from computer
2.Hold the back and up buttons to restart it.
3.When its restarting,Hold the back,left,and middle buttons.(This should delete all content on you zune AND FIRMWARE!
4.Follow Instructions on you zune screen.
ENJOY!

gijon35 · 12-10-2007, 10:58 AM

yeah i tried it and still nuthing...........im really mad now......

Dragod · 12-10-2007, 11:13 AM

I would say you should uninstall the Zune software, reset your Zune (Clear it entirely, including the firmware), then install the Zune software again and try to update again.

gijon35 · 12-10-2007, 11:51 AM

ok i will try tht but the current software is like Device Recovery Mode does anyone know wht tht is???? and i also try to update it on a diffrent computer and still nothing..........

muggs01 · 12-15-2007, 06:55 AM

I Let my zune charge all day then i tried it last night & it worked YAY!!!!!

Owenwinnow · 12-20-2007, 07:14 PM

[quote=metheweirdo;]i got an idea.( but do at own risk!)
1.disconnect zune from computer
2.Hold the back and up buttons to restart it.
3.When its restarting,Hold the back,left,and middle buttons.(This should delete all content on you zune AND FIRMWARE!
4.Follow Instructions on you zune screen.

I did this and . . . It worked. Thanks for the insight.

gijon35 · 01-02-2008, 02:24 PM

im goin to try this again and if it dont work im sending it in........

gijon35 · 01-03-2008, 10:47 AM

yeah it didnt work im goin to send it in............

kyouko · 01-05-2008, 08:19 AM

I have the same problem. This is my second zune, the first one had the same problem so I sent it in and got a new one. This time every once and a while the zune would restart randomly and again with the new firmware the zune got messed up. So I will try sending this one back to microsoft and see if my third one works.

sorry if my english is kinda bad

Sir Cowley · 01-06-2008, 05:56 PM

Quote:

Originally Posted by metheweirdo

i got an idea.( but do at own risk!)
1.disconnect zune from computer
2.Hold the back and up buttons to restart it.
3.When its restarting,Hold the back,left,and middle buttons.(This should delete all content on you zune AND FIRMWARE!
4.Follow Instructions on you zune screen.
ENJOY!

I did all the above several times to no avail. As a last resort I left the cable hooked up and the Zune software loaded. I then did the hard reset using back, left and middle. When it reset I clicked the install button and it took the firmware 2.3 (1145). This was after many Zune resets, deletes and computer resets also, it finally took the firmware after I left the cord attached.

Hope this helps someone as I was at wits end.

disturbed80 · 01-07-2008, 03:19 PM

Happened to me today..Just got it so im gonna take it back and exchange it and see what happens..This is helpful..

cjcyrus · 01-16-2008, 09:29 PM

Hmm, ok I've had the the same problem for about a month and all of a sudden it updated. As I was sitting here reading some other forums just playing around and repeatly updated and kept going through the error ect ect. And I guess it was the 8th time in a row i did it and it updated. Now it works just fine. I did reinstall the zune software, and also did the hard reset to the zune itself but the problem persisted for almost a month afterwards. I'm thinking its working by luck alone, but hopefully this will help someone out.

xzen · 02-28-2008, 10:57 AM

Yesterday my friend gave me his zune to check out because he received this error code. I tried everything on the forums to no avail. I disconnected my computer, downgraded the firmware, updated the firmware, reset the zune, hard reset the zune, nothing worked. As I was doing this I noticed every time I tried to install the update of the firmware and it wouldn't go through as everyone else has probably experienced, there was a little progress bar that would go almost half way and then it would go back to the screen saying to connect the zune and update. After updating a few times, I noticed the progress bar would get bigger and bigger. I started to actually measure it as it got closer to completing the bar which went from one side of the screen to the other. Then finally, it reached it and the zune was working. Gave it back to my friend, it was completely empty, but seemed to be working fine. So I guess if you install the update and even though it gives you the error code, its like every time you do it, a piece of the firmware is added. So all I can say is keep pressing the update button when your zune is connected and even hard reset it a couple times during the process. It seems the more you do it the better. Keep your eye on the progress bar.

By the way, if you don't know what progress bar I am talking about, it is the one that shows the zune symbol and there is a little bar under it. If you watch it as it tries to update, you'll see what I'm talking about. It'll show the zune symbol and you'll see the little progress bar move ever so slightly, but it moves. Do it enough the update and throw in a hard reset once in a while and hopefully that will work. Try it out, and if it works spread the word.

11-21-2007, 08:09 PM	#1 (permalink)
zionroad90 Zewbie Join Date: Nov 2007 Posts: 4 Reputation: 10 $zB: 0 Donate	error code: c00d1249 yesterday my zune was working fine. today it just keeps freezing and now when i connect it it says that i need to install firmware 2.2 which i have. i install it anyway and it tell me that devise couldnt update and the error code c00d1249. ive tried restarting it and nothing works. has anyone had this problem and is there any way to fix it?? thanks for your help

12-06-2007, 07:45 PM	#5 (permalink)
armrest Zewbie Join Date: Dec 2007 Posts: 2 Reputation: 10 $zB: 0 Donate	This is how it went down for me an 1.5 hours ago. I sat down grabbed my zune put in my earbuds turned it to a song, started WoW up, thought should charge it while i play, plug in the zune. The zune software opens up, my zune restarts, it shows the green circle with the 3 in it, then it says to update. There are no updates, i restarted software, there's an update it goes through but appears that as soon as it's about to start up it erases all the firmware. Rinse and repeat... I've tried everything. I'm using a Black 30gig zune that is almost a year old of use, i got it for xmas last year, i'm 100% sure there's a bug in the new firmware, the question is, is it fixable or does it turn your zune into a brick. oh and i've been running the new layout since its been out, been syncing wirelessly etc, so it's been making me happier...now i'm ready crack skulls Last edited by armrest : 12-06-2007 at 07:47 PM.*

12-09-2007, 10:46 PM	#8 (permalink)
metheweirdo Zuner Join Date: Jul 2007 Posts: 66 Reputation: 14 $zB: 24 Donate	i got an idea.( but do at own risk!) 1.disconnect zune from computer 2.Hold the back and up buttons to restart it. 3.When its restarting,Hold the back,left,and middle buttons.(This should delete all content on you zune AND FIRMWARE! 4.Follow Instructions on you zune screen. ENJOY! __________________ Your either smart or stupid = You either have a Zune or an iPod.

12-10-2007, 11:13 AM	#10 (permalink)
Dragod The Master Chief Retired Staff Expert Zuner Join Date: Mar 2007 Location: In a house. Posts: 2,649 Reputation: 240 $zB: 425 Donate	I would say you should uninstall the Zune software, reset your Zune (Clear it entirely, including the firmware), then install the Zune software again and try to update again. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

12-10-2007, 11:51 AM	#11 (permalink)
gijon35 Zewbie Join Date: Dec 2007 Posts: 7 Reputation: 10 $zB: 0 Donate	ok i will try tht but the current software is like Device Recovery Mode does anyone know wht tht is???? and i also try to update it on a diffrent computer and still nothing.......... Last edited by gijon35 : 12-10-2007 at 12:49 PM.

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12-03-2007, 11:31 AM	#2 (permalink)
gijon35 Zewbie Join Date: Dec 2007 Posts: 7 Reputation: 10 $zB: 0 Donate	I have also had the same problem and havent been able to fix mine yet.....so if anyone could help...and ill reply if i have found a answer.

12-03-2007, 02:15 PM	#3 (permalink)
spddrcr Squirt Join Date: Jun 2007 Posts: 28 Reputation: 10 $zB: 0 Donate	taken from the microsoft site: SYMPTOMS You cannot update the software on a Zune device. Additionally, you may receive an error code. Back to the top THINGS TO TRY To troubleshoot the problem, follow these steps: 1. Restart the Zune device. To do this, set the Hold switch to the unlocked position, and then press and hold the Back button as you press the top of the Zune pad. Release the button when the Zune device begins to restart. 2. Disconnect the Zune device, restart the computer, and then connect the Zune device to the computer again. 3. Connect the Zune device directly to a USB port on the computer. Note Do not connect the Zune device to a USB hub. 4. Try to update the software on the Zune device again. You may succeed on the second try. more reading for you here: http://support.microsoft.com/kb/945278

12-04-2007, 03:47 PM	#4 (permalink)
gijon35 Zewbie Join Date: Dec 2007 Posts: 7 Reputation: 10 $zB: 0 Donate	thanks for the info but nothing has work.....im going to call the support people and see wht they have to say....

12-09-2007, 12:32 PM	#6 (permalink)
gijon35 Zewbie Join Date: Dec 2007 Posts: 7 Reputation: 10 $zB: 0 Donate	ive called and they said they havent found an answer......but they are working on it so i guess i have a 30 gig halo brick right now

12-09-2007, 07:23 PM	#7 (permalink)
armrest Zewbie Join Date: Dec 2007 Posts: 2 Reputation: 10 $zB: 0 Donate	same, a nice $300 brittle brick. I hope they figure out how to fix it soon. i dont want to have to ask for another zune for xmas.

12-10-2007, 10:58 AM	#9 (permalink)
gijon35 Zewbie Join Date: Dec 2007 Posts: 7 Reputation: 10 $zB: 0 Donate	yeah i tried it and still nuthing...........im really mad now......

12-15-2007, 06:55 AM	#12 (permalink)
muggs01 Zewbie Join Date: Dec 2007 Posts: 1 Reputation: 10 $zB: 0 Donate	I had the same problem I Let my zune charge all day then i tried it last night & it worked YAY!!!!!

12-20-2007, 07:14 PM	#13 (permalink)
Owenwinnow Zewbie Join Date: Dec 2007 Posts: 1 Reputation: 10 $zB: 0 Donate	Success with this method! Yippy [quote=metheweirdo;]i got an idea.( but do at own risk!) 1.disconnect zune from computer 2.Hold the back and up buttons to restart it. 3.When its restarting,Hold the back,left,and middle buttons.(This should delete all content on you zune AND FIRMWARE! 4.Follow Instructions on you zune screen. I did this and . . . It worked. Thanks for the insight.

01-02-2008, 02:24 PM	#14 (permalink)
gijon35 Zewbie Join Date: Dec 2007 Posts: 7 Reputation: 10 $zB: 0 Donate	im goin to try this again and if it dont work im sending it in........

01-03-2008, 10:47 AM	#15 (permalink)
gijon35 Zewbie Join Date: Dec 2007 Posts: 7 Reputation: 10 $zB: 0 Donate	yeah it didnt work im goin to send it in............

01-05-2008, 08:19 AM	#16 (permalink)
kyouko Jr. Zuner Join Date: Jun 2007 Location: IL Posts: 33 Reputation: 13 $zB: 15 Donate	I have the same problem. This is my second zune, the first one had the same problem so I sent it in and got a new one. This time every once and a while the zune would restart randomly and again with the new firmware the zune got messed up. So I will try sending this one back to microsoft and see if my third one works. sorry if my english is kinda bad __________________ Draw a circle, not a heart, around the one you love because a heart can break but a circle goes on forever Love is the only thing that lets us see what others perceive as normal things, in an extraordinary way.

01-07-2008, 03:19 PM	#18 (permalink)
disturbed80 Zuner Join Date: Dec 2007 Location: pa Posts: 90 Reputation: 13 $zB: 67 Donate	Happened to me today..Just got it so im gonna take it back and exchange it and see what happens..This is helpful..

01-16-2008, 09:29 PM	#19 (permalink)
cjcyrus Zewbie Join Date: Jan 2008 Posts: 1 Reputation: 10 $zB: 0 Donate	Hmm, ok I've had the the same problem for about a month and all of a sudden it updated. As I was sitting here reading some other forums just playing around and repeatly updated and kept going through the error ect ect. And I guess it was the 8th time in a row i did it and it updated. Now it works just fine. I did reinstall the zune software, and also did the hard reset to the zune itself but the problem persisted for almost a month afterwards. I'm thinking its working by luck alone, but hopefully this will help someone out. Last edited by cjcyrus : 01-16-2008 at 09:31 PM.

02-28-2008, 10:57 AM	#20 (permalink)
xzen Zewbie Join Date: Apr 2007 Posts: 4 Reputation: 10 $zB: 1 Donate	Yesterday my friend gave me his zune to check out because he received this error code. I tried everything on the forums to no avail. I disconnected my computer, downgraded the firmware, updated the firmware, reset the zune, hard reset the zune, nothing worked. As I was doing this I noticed every time I tried to install the update of the firmware and it wouldn't go through as everyone else has probably experienced, there was a little progress bar that would go almost half way and then it would go back to the screen saying to connect the zune and update. After updating a few times, I noticed the progress bar would get bigger and bigger. I started to actually measure it as it got closer to completing the bar which went from one side of the screen to the other. Then finally, it reached it and the zune was working. Gave it back to my friend, it was completely empty, but seemed to be working fine. So I guess if you install the update and even though it gives you the error code, its like every time you do it, a piece of the firmware is added. So all I can say is keep pressing the update button when your zune is connected and even hard reset it a couple times during the process. It seems the more you do it the better. Keep your eye on the progress bar. By the way, if you don't know what progress bar I am talking about, it is the one that shows the zune symbol and there is a little bar under it. If you watch it as it tries to update, you'll see what I'm talking about. It'll show the zune symbol and you'll see the little progress bar move ever so slightly, but it moves. Do it enough the update and throw in a hard reset once in a while and hopefully that will work. Try it out, and if it works spread the word.

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