help! my zune wont work!

morbolik1@hotmail.com · 06-16-2008, 02:01 PM

the other day i was playing sir-tet on my zune 80 and all the games reset the zune when you're done. my zune turned off but didnt turn back on. it was on a full charge and when i pushed the play button it wouldnt turn on. i used all the key combos except the hard delete ones and nothing worked. when i pushed play, the low/dead battery symbol popped up and faded out. i let it charge overnight but it never booted this morning. the charge symbol comes up when it's plugged in but it doesnt connect and never really charges. i have no clue what to do. i might try to delete all but i have music that i dont have a backup of. please help!

wyckedcombo17 · 06-16-2008, 02:10 PM

doesnt connect as in doesnt physically connect or doenst recognize?

davetheant · 06-16-2008, 03:43 PM

If you haven't tried uninstalling and reinstalling the software, i think you mite have to do a hard reset

morbolik1@hotmail.com · 06-17-2008, 12:37 PM

it plugs in but never actually says "connected" on the screen. i was going to try and see if it showed up in the software and maybe needed an update (doubt it it's on 2.5) but the software crashes when it opens. i use my friends laptop running vista (har har) but he's taking it back as i right this. hopefully my pc will be running again today or tomorrow. i cant un or reinstall cuz im on a guest account and it wont let me. has ne1 else had this problem?

ChainReaxion · 06-17-2008, 03:13 PM

Actually i have the same problem only that my battery ran out while watching a video and when i tried to recharge it the same happened. i think it is a manufacturing problem and zune.net says to either make the battery run out completely (the low battery icon no longer appears) and try recharging it again or leave it overnight, which you already did. i tried both and it didn't work, i don't care if i get everything erased since i can get it back when and if i get a new one but the problem is i no longer have the receipt and microsoft does not accept it for replacement without proof of purchase. i was wondering if replacing the battery would fix the problem but that nullifies the microsoft warranty. i'm really stuck on this one and i don't know what to do either.

REiN · 06-17-2008, 11:47 PM

this seems to be a common problem after the 2.5 update. my z80 does something similiar to that. the only solution i have found so far is to delete the firmware and downgrade to 2.3 until they release a more stable version. i'm in the process of doing this but its taking me forever mainly because my zune won't stay on long enough to charge. keep us updated if you try this, cheers.

ChainReaxion · 06-18-2008, 07:32 AM

I can't seem to find the 2.3 firmware or how to delete 2.5 from my computer. if you could give me some links and instructions i'd greatly appreciate it.

morbolik1@hotmail.com · 06-18-2008, 03:05 PM

i tried the hard reset while it was connected, but i guess there is so little power that it didn't work. is there a way to downgrade still? i wouldn't think it would be possible (yet) since it wont even connect. lame.

ChainReaxion · 06-18-2008, 04:54 PM

Well you can downgrade the computer program and hope that when it happens the computer will be able to read it and after that recharge it. just speculation since i haven't been able to do that myself.

soccermansince1993 · 06-18-2008, 06:25 PM

Try the following:
I also have a zune 80!
1. Purchase a new charging cord and see if it will charge then!
2. Call the zune company at this number, the zune has a one year warranty on it:
Assistance by phone seven days a week:

1-877-GET-ZUNE (438-9863)
TTY (hearing impaired) 1-800-801-1189

Hours of operation (daily):

9:00 a.m. to 1:00 a.m. EST
6:00 a.m. to 10:00 p.m. PST

3. Make sure the hold button isn't on!
4. Just reformat your zune by doing this:

How do I reformat my Zune player?

Under rare circumstances you may need to reformat your player. (Typically you wouldn't do this unless directed to by Zune technical support.)

First, press and hold the back (left) button and at the same time press and hold the "up" button on the control pad.

The player will start to reset; as soon as it does, hold down the back button, center button, and right button at the same time.

Your player will then inform you that it is deleting all media on device, and your Zune should revert to the "way it was" when you first pulled it out of the box - except that you will lose the pre-loaded content. There's no workaround for that one... yet!

I Hope this helps!

ChainReaxion · 06-18-2008, 08:22 PM

The problem with the reset is that since the battery is dead, it will not do anything if you press any buttons except tell you by the low battery full screen symbol. And at least for my case, i can't return it. i can try a new charging cord or buy a wall charger but i'm not too hopeful on that.

ChainReaxion · 06-22-2008, 05:24 AM

It is not a software problem. I tried uninstalling the zune and its software with no effect to the fact that the zune is not charging. Has anyone actually found a solution to this problem without sending it to Microsoft and also, would changing the battery work?

morbolik1@hotmail.com · 06-23-2008, 01:19 PM

bumpity bumpity bump

morbolik1@hotmail.com · 06-23-2008, 01:38 PM

idkwtf happened. i just plugged it into my friends rear USB and it booted back up, full battery life. all my stuff is still there. i used the factory cord and everything, i guess it was in a temporary coma or something. anyone else with this problem should try this,but no guarantees.

morbolik1@hotmail.com · 06-23-2008, 02:36 PM

i unplugged it (full life but charge symbol was missing) and all the stuff was there right. i held down the play button and it when back into a coma. do you think next time (if there is one) when it's on i could downgrade or is there any other options?

ChainReaxion · 06-23-2008, 06:40 PM

I already tried plugging it into another USB source (xbox) but it didnt work and i wasnt expecting it to for any other computer. i tried with my office computer and it didnt work either so what happened at your friend's house is odd. i dont like this idea but it might work: you know that when you bought your zune you were able to turn it on right. so that means that if you change the battery with one that has a charge, you will be able to turn it on again, with the chance that it might happen again. This of course nullifies the warranty and that is the reason i havent tried it yet.

morbolik1@hotmail.com · 06-30-2008, 10:39 PM

if it turns on again i think i might let the battery die or if there is a new update try that.is there any solution yet to this problem?

ChainReaxion · 07-02-2008, 11:14 AM

There doesn't seem to be any solution except sending it to microsoft so they repair it. They don't delete your information or anything so you wouldn't have to worry about that. No one seems to have solved this problem without changing the battery so there is really no other way. It'll take about 20 days to come back from repair but at least you'll have it working again instead of having a non-functioning $250 dollar piece of plastic glass and metal.

06-16-2008, 02:01 PM	#1 (permalink)
morbolik1@hotmail.com Zewbie Join Date: May 2008 Posts: 8 Reputation: 10	help! my zune wont work! the other day i was playing sir-tet on my zune 80 and all the games reset the zune when you're done. my zune turned off but didnt turn back on. it was on a full charge and when i pushed the play button it wouldnt turn on. i used all the key combos except the hard delete ones and nothing worked. when i pushed play, the low/dead battery symbol popped up and faded out. i let it charge overnight but it never booted this morning. the charge symbol comes up when it's plugged in but it doesnt connect and never really charges. i have no clue what to do. i might try to delete all but i have music that i dont have a backup of. please help!

06-16-2008, 02:10 PM	#2 (permalink)
wyckedcombo17 An army of many Experienced Member Join Date: Aug 2007 Location: in a box Posts: 808 Reputation: 51	doesnt connect as in doesnt physically connect or doenst recognize? __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. "When the power of love finally overcomes the love of power, the world will know peace." - Hendrix (sig by Tobososlow) trouble tagging music? get Picard Tagger To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. , it works great!

06-17-2008, 12:37 PM	#4 (permalink)
morbolik1@hotmail.com Zewbie Join Date: May 2008 Posts: 8 Reputation: 10	iduno it plugs in but never actually says "connected" on the screen. i was going to try and see if it showed up in the software and maybe needed an update (doubt it it's on 2.5) but the software crashes when it opens. i use my friends laptop running vista (har har) but he's taking it back as i right this. hopefully my pc will be running again today or tomorrow. i cant un or reinstall cuz im on a guest account and it wont let me. has ne1 else had this problem? Last edited by morbolik1@hotmail.com : 06-17-2008 at 12:40 PM.

06-17-2008, 11:47 PM	#6 (permalink)
REiN Squirt Join Date: Nov 2007 Posts: 21 Reputation: 10	this seems to be a common problem after the 2.5 update. my z80 does something similiar to that. the only solution i have found so far is to delete the firmware and downgrade to 2.3 until they release a more stable version. i'm in the process of doing this but its taking me forever mainly because my zune won't stay on long enough to charge. keep us updated if you try this, cheers. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

06-18-2008, 03:05 PM	#8 (permalink)
morbolik1@hotmail.com Zewbie Join Date: May 2008 Posts: 8 Reputation: 10	hard reset i tried the hard reset while it was connected, but i guess there is so little power that it didn't work. is there a way to downgrade still? i wouldn't think it would be possible (yet) since it wont even connect. lame.

06-16-2008, 03:43 PM	#3 (permalink)
davetheant Zuner Join Date: Jun 2008 Posts: 74 Reputation: 10	If you haven't tried uninstalling and reinstalling the software, i think you mite have to do a hard reset

06-17-2008, 03:13 PM	#5 (permalink)
ChainReaxion Zewbie Join Date: Jun 2008 Posts: 9 Reputation: 12	Actually i have the same problem only that my battery ran out while watching a video and when i tried to recharge it the same happened. i think it is a manufacturing problem and zune.net says to either make the battery run out completely (the low battery icon no longer appears) and try recharging it again or leave it overnight, which you already did. i tried both and it didn't work, i don't care if i get everything erased since i can get it back when and if i get a new one but the problem is i no longer have the receipt and microsoft does not accept it for replacement without proof of purchase. i was wondering if replacing the battery would fix the problem but that nullifies the microsoft warranty. i'm really stuck on this one and i don't know what to do either.

06-18-2008, 07:32 AM	#7 (permalink)
ChainReaxion Zewbie Join Date: Jun 2008 Posts: 9 Reputation: 12	I can't seem to find the 2.3 firmware or how to delete 2.5 from my computer. if you could give me some links and instructions i'd greatly appreciate it.

06-18-2008, 04:54 PM	#9 (permalink)
ChainReaxion Zewbie Join Date: Jun 2008 Posts: 9 Reputation: 12	Well you can downgrade the computer program and hope that when it happens the computer will be able to read it and after that recharge it. just speculation since i haven't been able to do that myself.

06-18-2008, 06:25 PM	#10 (permalink)
soccermansince1993 Experienced Zuner Join Date: May 2008 Posts: 220 Reputation: 7	Try the following: I also have a zune 80! 1. Purchase a new charging cord and see if it will charge then! 2. Call the zune company at this number, the zune has a one year warranty on it: Assistance by phone seven days a week: 1-877-GET-ZUNE (438-9863) TTY (hearing impaired) 1-800-801-1189 Hours of operation (daily): 9:00 a.m. to 1:00 a.m. EST 6:00 a.m. to 10:00 p.m. PST 3. Make sure the hold button isn't on! 4. Just reformat your zune by doing this: How do I reformat my Zune player? Under rare circumstances you may need to reformat your player. (Typically you wouldn't do this unless directed to by Zune technical support.) First, press and hold the back (left) button and at the same time press and hold the "up" button on the control pad. The player will start to reset; as soon as it does, hold down the back button, center button, and right button at the same time. Your player will then inform you that it is deleting all media on device, and your Zune should revert to the "way it was" when you first pulled it out of the box - except that you will lose the pre-loaded content. There's no workaround for that one... yet! I Hope this helps!

06-18-2008, 08:22 PM	#11 (permalink)
ChainReaxion Zewbie Join Date: Jun 2008 Posts: 9 Reputation: 12	The problem with the reset is that since the battery is dead, it will not do anything if you press any buttons except tell you by the low battery full screen symbol. And at least for my case, i can't return it. i can try a new charging cord or buy a wall charger but i'm not too hopeful on that.

06-22-2008, 05:24 AM	#12 (permalink)
ChainReaxion Zewbie Join Date: Jun 2008 Posts: 9 Reputation: 12	It is not a software problem. I tried uninstalling the zune and its software with no effect to the fact that the zune is not charging. Has anyone actually found a solution to this problem without sending it to Microsoft and also, would changing the battery work?

06-23-2008, 01:19 PM	#13 (permalink)
morbolik1@hotmail.com Zewbie Join Date: May 2008 Posts: 8 Reputation: 10	bump bumpity bumpity bump

06-23-2008, 01:38 PM	#14 (permalink)
morbolik1@hotmail.com Zewbie Join Date: May 2008 Posts: 8 Reputation: 10	problem solved idkwtf happened. i just plugged it into my friends rear USB and it booted back up, full battery life. all my stuff is still there. i used the factory cord and everything, i guess it was in a temporary coma or something. anyone else with this problem should try this,but no guarantees.

06-23-2008, 02:36 PM	#15 (permalink)
morbolik1@hotmail.com Zewbie Join Date: May 2008 Posts: 8 Reputation: 10	nvm i unplugged it (full life but charge symbol was missing) and all the stuff was there right. i held down the play button and it when back into a coma. do you think next time (if there is one) when it's on i could downgrade or is there any other options?

06-23-2008, 06:40 PM	#16 (permalink)
ChainReaxion Zewbie Join Date: Jun 2008 Posts: 9 Reputation: 12	I already tried plugging it into another USB source (xbox) but it didnt work and i wasnt expecting it to for any other computer. i tried with my office computer and it didnt work either so what happened at your friend's house is odd. i dont like this idea but it might work: you know that when you bought your zune you were able to turn it on right. so that means that if you change the battery with one that has a charge, you will be able to turn it on again, with the chance that it might happen again. This of course nullifies the warranty and that is the reason i havent tried it yet.

06-30-2008, 10:39 PM	#17 (permalink)
morbolik1@hotmail.com Zewbie Join Date: May 2008 Posts: 8 Reputation: 10	i wonder if it turns on again i think i might let the battery die or if there is a new update try that.is there any solution yet to this problem?

07-02-2008, 11:14 AM	#18 (permalink)
ChainReaxion Zewbie Join Date: Jun 2008 Posts: 9 Reputation: 12	There doesn't seem to be any solution except sending it to microsoft so they repair it. They don't delete your information or anything so you wouldn't have to worry about that. No one seems to have solved this problem without changing the battery so there is really no other way. It'll take about 20 days to come back from repair but at least you'll have it working again instead of having a non-functioning $250 dollar piece of plastic glass and metal.

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