Zune 80 is stuck on "3. Please Wait" screen

natureboy · 05-06-2008, 02:53 PM

I got my 80gb zune 3 days back, I live in India.
Since the time i have unboxed & tried running, it is giving me the "3 Please wait" screen.
I have tried all the key combinations & the drain battery/charge thing. I even let it stay connected to the USB for 8 hours straight, nothing seems to work for me.
Since i stay in India, sending it back is not an option. I need some urgent help regarding this, thanks!

Gow616 · 05-07-2008, 12:22 PM

Did you install the firmware onto the device?

Try uninstalling and reinstalling the software?

natureboy · 05-07-2008, 02:18 PM

Now im confused

You mean as soon as I unbox the zune, i have to instal firmware to run it? How do i begin with it then?
Also, it hasnt still moved from the "3 Please Wait" screen since 4 days now, is that normal?

Gow616 · 05-07-2008, 05:59 PM

First you install the Zune Software on the computer.
Next, you hook the Zune up to the computer so that it activates the device.
Also, you might want to update the firmware as 2.5 just got released this week.

natureboy · 05-08-2008, 04:56 AM

The zune software IS installed on my computer (ver. 2.5, latest)
When i connect the zune to my laptop via the USB cable, it shows a battery sign, then after a few minutes, the backlight comes on & the battery sign is still visible. After a total of 15 mins or so, i see the Zune logo in a black background & then straight away, the "3 Please Wait" message appears & stays there forever. This is extremely annoying :-(

Bman22 · 05-08-2008, 10:20 PM

press and hold the back and up buttons until your zune resets, then press and hold the back, center and left buttons until the zune shows that it is reseting. Try plugging it in after that

Amputeeth · 06-09-2008, 05:06 PM

I'm having the exact same problem. Except sometimes my screen also says "5. Contact Support". I live in Australia, so I can't return it. Also, everywhere I look, people always say to use different key combinations to reset the Zune, delete the firmware, etc. Trust me, I've tried all the combinations and none of them work. At one point, the Zune suddenly started working, and after trying to put an Animal Collective album on it, it broke down again and it's doing the same thing again.

I don't know if this helps, but I let it charge on the "please wait" screen for about two days. Then I let it die, and that's when it started working. I tried that again this time, but it didn't work.

Plleeeeaaasseee help. I really need this Zune. I've been stuck with an iPod with a broken screen for about six months now.

MikeDanger101 · 06-16-2008, 11:42 AM

Quote:

Originally Posted by Bman22

press and hold the back and up buttons until your zune resets, then press and hold the back, center and left buttons until the zune shows that it is reseting. Try plugging it in after that

None of the keys respond when it hangs on this screen, no shortcuts, no power downs. Nothing.

I'm also having this same problem, from looking about there seems to be a fair few of us out there with this issue, I have yet to find anyone who's got a working fix for this.

I bought mine off ebay (as I'm in the UK) so I'm starting to worry that it's just become an expensive paperweight, I'd only had it 4 days when it died too... gutted!

Somebody out there... pleeeeease help us!! lol!

Mickey

Vagabond251 · 06-19-2008, 05:40 AM

Experiencing the same problem

dallaslayer · 06-19-2008, 04:04 PM

same here

domology · 06-23-2008, 11:54 PM

Me too

I dropped mine & when it powered up it showed the 5 contact support screen so I reset it & nothing and then i did a restore & now it's stuck on the 3 please wait screen.

Slionthewal · 07-08-2008, 04:53 PM

I am also having the same problem. It's been on the same screen for over 8 hours! I'm getting really annoyed with this thing now.

omega00 · 07-23-2008, 08:35 PM

I also have the same problem, but it's intermittent, does anyone knows how to solve this?

Thanks in advance

Deeko · 07-25-2008, 03:23 AM

Same problem here, internet is full of this issue with no user resolution that I have been able to find. When I do the reset then left+touchpad+right button to erase everthing including firmware it just hangs on the 'please wait'. Wish this device had a proper reset button like my ZEN where it cuts power from the battery and resets.

Very disappointing - only 2 months old.

Netrix · 07-25-2008, 05:14 AM

Wow. A lot of people are having this problem, then. I got mine off of eBay at the beginning of June, and I have not had a single problem with it.

Deeko · 07-25-2008, 05:29 AM

Quote:

Originally Posted by Netrix

Wow. A lot of people are having this problem, then. I got mine off of eBay at the beginning of June, and I have not had a single problem with it.

Yes it looks like some plague of death has hit the Zune

Seriously though, I, like many others have bought their Zune on ebay. There appears to be no warranty support for it in the UK if this is the case as I soon found out when I tried to register for support from the UK.

I have subsequently contacted the seller on ebay who I bought it from as it was listed as having warranty support as it was bought brand new. This seller has sold dozens of the Zune 80's to UK buyers. I havent had a reply yet today (sent the email first thing) but I do hope they are civilised and responsible in their business ethics.

They sold it advertised with manufactures warranty. Basically, I dont know where I stand with this, but want it fixed either way. What it potentially amounts to is every Zune player sold in the UK through ebay doesnt have any warranty despite probably 99% of the ebay advertisements saying it comes with warranty. Who is liable in this instance?

05-06-2008, 02:53 PM	#1 (permalink)
natureboy Zewbie Join Date: May 2008 Posts: 3 Reputation: 10	Zune 80 is stuck on "3. Please Wait" screen I got my 80gb zune 3 days back, I live in India. Since the time i have unboxed & tried running, it is giving me the "3 Please wait" screen. I have tried all the key combinations & the drain battery/charge thing. I even let it stay connected to the USB for 8 hours straight, nothing seems to work for me. Since i stay in India, sending it back is not an option. I need some urgent help regarding this, thanks!

05-07-2008, 12:22 PM	#2 (permalink)
Gow616 <Genre Unbound> Support Team Premium Member Section Staff Elite Zuner Join Date: Jan 2007 Location: Fort Wayne, IN, USA Posts: 2,142 Reputation: 635 Awards Showcase Total Awards: 1	Did you install the firmware onto the device? Try uninstalling and reinstalling the software? __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Gow now ships with Trogdor created profile picture and Munke, STKR, Volpe sig. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

05-07-2008, 05:59 PM	#4 (permalink)
Gow616 <Genre Unbound> Support Team Premium Member Section Staff Elite Zuner Join Date: Jan 2007 Location: Fort Wayne, IN, USA Posts: 2,142 Reputation: 635 Awards Showcase Total Awards: 1	First you install the Zune Software on the computer. Next, you hook the Zune up to the computer so that it activates the device. Also, you might want to update the firmware as 2.5 just got released this week. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Gow now ships with Trogdor created profile picture and Munke, STKR, Volpe sig. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

05-08-2008, 10:20 PM	#6 (permalink)
Bman22 Professional Apple Basher Support Team Jr. Member Join Date: Oct 2007 Location: Albuquerque, NM Posts: 264 Reputation: 42	press and hold the back and up buttons until your zune resets, then press and hold the back, center and left buttons until the zune shows that it is reseting. Try plugging it in after that __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. thanks to To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. for the sig To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

07-25-2008, 05:14 AM	#15 (permalink)
Netrix Purger of Ignorance zB Programmer Section Staff Super Zuner Join Date: Jun 2008 Location: In my own world Posts: 1,674 Reputation: 250 Awards Showcase Total Awards: 1	Wow. A lot of people are having this problem, then. I got mine off of eBay at the beginning of June, and I have not had a single problem with it. __________________ "Against logic there is no armor like ignorance." - Laurence J. Peter Solitaire for your Zune! To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Zune Book Reader! To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

05-07-2008, 02:18 PM	#3 (permalink)
natureboy Zewbie Join Date: May 2008 Posts: 3 Reputation: 10	Now im confused You mean as soon as I unbox the zune, i have to instal firmware to run it? How do i begin with it then? Also, it hasnt still moved from the "3 Please Wait" screen since 4 days now, is that normal?

05-08-2008, 04:56 AM	#5 (permalink)
natureboy Zewbie Join Date: May 2008 Posts: 3 Reputation: 10	The zune software IS installed on my computer (ver. 2.5, latest) When i connect the zune to my laptop via the USB cable, it shows a battery sign, then after a few minutes, the backlight comes on & the battery sign is still visible. After a total of 15 mins or so, i see the Zune logo in a black background & then straight away, the "3 Please Wait" message appears & stays there forever. This is extremely annoying :-(

06-09-2008, 05:06 PM	#7 (permalink)
Amputeeth Zewbie Join Date: Jun 2008 Posts: 3 Reputation: 10	I'm having the exact same problem. Except sometimes my screen also says "5. Contact Support". I live in Australia, so I can't return it. Also, everywhere I look, people always say to use different key combinations to reset the Zune, delete the firmware, etc. Trust me, I've tried all the combinations and none of them work. At one point, the Zune suddenly started working, and after trying to put an Animal Collective album on it, it broke down again and it's doing the same thing again. I don't know if this helps, but I let it charge on the "please wait" screen for about two days. Then I let it die, and that's when it started working. I tried that again this time, but it didn't work. Plleeeeaaasseee help. I really need this Zune. I've been stuck with an iPod with a broken screen for about six months now.

06-19-2008, 05:40 AM	#9 (permalink)
Vagabond251 Zewbie Join Date: Jun 2008 Posts: 5 Reputation: 10	Experiencing the same problem

06-19-2008, 04:04 PM	#10 (permalink)
dallaslayer Zewbie Join Date: May 2008 Posts: 3 Reputation: 10	same here

06-23-2008, 11:54 PM	#11 (permalink)
domology Zewbie Join Date: Jun 2008 Posts: 1 Reputation: 10	Me too I dropped mine & when it powered up it showed the 5 contact support screen so I reset it & nothing and then i did a restore & now it's stuck on the 3 please wait screen.

07-08-2008, 04:53 PM	#12 (permalink)
Slionthewal Zewbie Join Date: Jul 2008 Posts: 1 Reputation: 10	I am also having the same problem. It's been on the same screen for over 8 hours! I'm getting really annoyed with this thing now.

07-23-2008, 08:35 PM	#13 (permalink)
omega00 Zewbie Join Date: Jul 2008 Location: Mexico City Posts: 1 Reputation: 10	I also have the same problem, but it's intermittent, does anyone knows how to solve this? Thanks in advance

07-25-2008, 03:23 AM	#14 (permalink)
Deeko Zewbie Join Date: Jul 2008 Posts: 2 Reputation: 10	Same problem here, internet is full of this issue with no user resolution that I have been able to find. When I do the reset then left+touchpad+right button to erase everthing including firmware it just hangs on the 'please wait'. Wish this device had a proper reset button like my ZEN where it cuts power from the battery and resets. Very disappointing - only 2 months old.

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