player wont play, Zune 80

odie420 · 04-29-2008, 07:54 PM

ok everything has worked great up until a few days ago when i get this error message on my Zune that says contact support with a number 5 in top left hand corner, while at work and helpless i had to let the battery die on me because it would not turn off on me. After I charged and booted up my Zune when i try to play anything from podcasts to music it has "The Item is missing or can't be played", then i get sad. I later go home top try to sync up thinking my subscription has not been updated or something right, well it still wont play anything. What im trying to avoid is a complete reformat but am willing to do it if their is no more ideas or hope left for me.

Im also sorry for this long description but any help is greatly thanked.

runtohell121 · 04-29-2008, 08:00 PM

try doing hard reset?

odie420 · 04-29-2008, 08:36 PM

if you could explain this "hard reset" a little, will this delete anything in my zune and also whats the button combo ive tried back button and up a few minuets ago but no effect

runtohell121 · 04-29-2008, 08:53 PM

Click here... i'm too lazy to explain

opieandy · 06-13-2008, 01:42 PM

Gregory · 06-13-2008, 02:42 PM

Is the problem solved then?

odie420 · 06-13-2008, 08:00 PM

OMG!!!!!!! im so sorry i forgot to reply as solved, well the verdict is I had to do a complete restart firmware and all to get anything to play. But after 3000 songs and countless gigs of video I was saddened by the outcome but I am slowly regaining my previous collection plus a few more songs but overall it is solved.

04-29-2008, 07:54 PM	#1 (permalink)
odie420 Zewbie Join Date: Dec 2007 Posts: 8 Reputation: 10	<SOLVED> player wont play, Zune 80 ok everything has worked great up until a few days ago when i get this error message on my Zune that says contact support with a number 5 in top left hand corner, while at work and helpless i had to let the battery die on me because it would not turn off on me. After I charged and booted up my Zune when i try to play anything from podcasts to music it has "The Item is missing or can't be played", then i get sad. I later go home top try to sync up thinking my subscription has not been updated or something right, well it still wont play anything. What im trying to avoid is a complete reformat but am willing to do it if their is no more ideas or hope left for me. Im also sorry for this long description but any help is greatly thanked. Last edited by odie420 : 06-13-2008 at 08:01 PM. Reason: solved

06-13-2008, 02:42 PM	#6 (permalink)
Gregory Support Team Moderator Ultimate Zuner Join Date: Apr 2007 Location: What a stalker! Posts: 6,441 Reputation: 265	Is the problem solved then? __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Do you live outside of the US, have Paypal, and want the Zune Pass? If so PM or visit my To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. .

04-29-2008, 08:36 PM	#3 (permalink)
odie420 Zewbie Join Date: Dec 2007 Posts: 8 Reputation: 10	if you could explain this "hard reset" a little, will this delete anything in my zune and also whats the button combo ive tried back button and up a few minuets ago but no effect

06-13-2008, 01:42 PM	#5 (permalink)
opieandy Zuner Join Date: May 2008 Posts: 59 Reputation: 11	<deleted>

06-13-2008, 08:00 PM	#7 (permalink)
odie420 Zewbie Join Date: Dec 2007 Posts: 8 Reputation: 10	OMG!!!!!!! im so sorry i forgot to reply as solved, well the verdict is I had to do a complete restart firmware and all to get anything to play. But after 3000 songs and countless gigs of video I was saddened by the outcome but I am slowly regaining my previous collection plus a few more songs but overall it is solved.

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