Collection software issues

DNAGeek · 04-20-2008, 06:00 AM

OK, bear with me as I am fairly computer illiterate. I have the Zune 80 with version 2.3 software.

My Zune did something funky when I first synced it, so I wanted to just remove everything out of the collection software and start over. I cleared out the Zune. I then tried to delete all of the songs and/or albums out of the collection. I did this with all of the items in the collection, but they are all still listed. However, if I click on them, they give me the "Can't find the item. It may have been moved, renamed or deleted." How do I get them from being listed in the collection?????

Any help is very much appreciated, just remember that I am not so good with computers, so try to dummy it down for me! Thanks.

Gregory · 04-20-2008, 06:02 AM

Try running the media reset tool.

DNAGeek · 04-20-2008, 06:12 AM

Thanks Gregory, but how do I do that???

Gregory · 04-20-2008, 06:31 AM

Download and Run this.

DNAGeek · 04-21-2008, 05:45 PM

Thanks, I just un-Zooned it and started over. I love it now....thanks so much for your help

04-20-2008, 06:00 AM	#1 (permalink)
DNAGeek Zewbie Join Date: Apr 2008 Location: Michigan Posts: 4 Reputation: 10 $zB: 4 Donate	Collection software issues OK, bear with me as I am fairly computer illiterate. I have the Zune 80 with version 2.3 software. My Zune did something funky when I first synced it, so I wanted to just remove everything out of the collection software and start over. I cleared out the Zune. I then tried to delete all of the songs and/or albums out of the collection. I did this with all of the items in the collection, but they are all still listed. However, if I click on them, they give me the "Can't find the item. It may have been moved, renamed or deleted." How do I get them from being listed in the collection????? Any help is very much appreciated, just remember that I am not so good with computers, so try to dummy it down for me! Thanks.

04-20-2008, 06:02 AM	#2 (permalink)
Gregory Support Team Moderator Ultimate Zuner Join Date: Apr 2007 Location: What a stalker! Posts: 6,206 Reputation: 223 $zB: 3526 Donate Awards Showcase Total Awards: 1	Try running the media reset tool. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. ^^ Interwebz in my car! Do you live outside of the US, have Paypal, and want the Zune Pass? If so PM me.

04-20-2008, 06:31 AM	#4 (permalink)
Gregory Support Team Moderator Ultimate Zuner Join Date: Apr 2007 Location: What a stalker! Posts: 6,206 Reputation: 223 $zB: 3526 Donate Awards Showcase Total Awards: 1	Download and Run this. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. ^^ Interwebz in my car! Do you live outside of the US, have Paypal, and want the Zune Pass? If so PM me.

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04-20-2008, 06:12 AM	#3 (permalink)
DNAGeek Zewbie Join Date: Apr 2008 Location: Michigan Posts: 4 Reputation: 10 $zB: 4 Donate	Thanks Gregory, but how do I do that???

04-21-2008, 05:45 PM	#5 (permalink)
DNAGeek Zewbie Join Date: Apr 2008 Location: Michigan Posts: 4 Reputation: 10 $zB: 4 Donate	Thanks, I just un-Zooned it and started over. I love it now....thanks so much for your help

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