[SOLVED] 80GB Zune unresponsive

Brutus · 04-15-2008, 03:40 PM

My Zune 80 is being completely unresponsive. I was showing my friend some music he may like, so he was listening and I was scrolling through songs. As I came to a song I wished to play, and just before I pressed play, the Zune stopped responding to all button inputs. The screen still works fine;the album art and everything else was still displayed, and it dimmed normally. When I plugged it in at home, the battery was dead, but it started up like it normally does and started syncing. I unplugged it to check to see if it was working, but the screen got stuck on, "connected" and I got an error message in the Zune software saying it was not responding. I closed the dialogue box and plugged my Zune back in, but the software is not recognizing it anymore.

Is there anything I can do to fix this?

Scrapz616 · 04-15-2008, 03:42 PM

Try a hard reset
Reset your zune, Back+Up or Back+Down then turn on your zune
When you see the boot up screen, press Back+Left+center, then reconnect your zune, and re-install your firmware(This will delete all the media on your device)
Let us know if this helps

Brutus · 04-15-2008, 05:18 PM

That only helped temprarily. It responds long enough to sync for a second, but then it stops responding to the Zune software. This happens every time.

Gregory · 04-15-2008, 05:21 PM

Sounds like a hardware error at this point. Call 877-GET-ZUNE for free repair.

Brutus · 04-15-2008, 05:29 PM

Hm, this time it actually is syncing further than previously. It would stop on the same song everytime before, so I told it not to sync for that song and it is working fine now.

Gregory · 04-15-2008, 05:30 PM

Great! Glad we could help!

Brutus · 04-15-2008, 05:58 PM

Well, I'm still not TOO happy. If it can happen once it can happen again, and it still isn't done syncing, so I can't quite celebrate.

jackluo923 · 04-16-2008, 09:11 PM

Um... you should do a full reset.

1) Discharge your zune battery until it no longer respond. This will reset the zune's hardware.
2) Reload the firmware by using the following key combination: back + center + left and connecting it to the computer afterwards.

ShadowedIce · 04-20-2008, 06:33 PM

Alright i have the same problem except it works on the computer my zune is linked to but doesnt work on another PC that i have using guest sync.

Edit: Never mind i played with it some more and it worked.

04-15-2008, 03:40 PM	#1 (permalink)
Brutus Zewbie Join Date: Dec 2007 Posts: 5 Reputation: 10 $zB: 4 Donate	[SOLVED] 80GB Zune unresponsive My Zune 80 is being completely unresponsive. I was showing my friend some music he may like, so he was listening and I was scrolling through songs. As I came to a song I wished to play, and just before I pressed play, the Zune stopped responding to all button inputs. The screen still works fine;the album art and everything else was still displayed, and it dimmed normally. When I plugged it in at home, the battery was dead, but it started up like it normally does and started syncing. I unplugged it to check to see if it was working, but the screen got stuck on, "connected" and I got an error message in the Zune software saying it was not responding. I closed the dialogue box and plugged my Zune back in, but the software is not recognizing it anymore. Is there anything I can do to fix this?

04-15-2008, 03:42 PM	#2 (permalink)
Scrapz616 Support Team Graduate Zuner Join Date: Mar 2007 Location: New York Posts: 1,443 Reputation: 107 $zB: 1108 Donate Awards Showcase Total Awards: 1	Try a hard reset Reset your zune, Back+Up or Back+Down then turn on your zune When you see the boot up screen, press Back+Left+center, then reconnect your zune, and re-install your firmware(This will delete all the media on your device) Let us know if this helps __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

04-15-2008, 05:21 PM	#4 (permalink)
Gregory Support Team Moderator Ultimate Zuner Join Date: Apr 2007 Location: What a stalker! Posts: 6,232 Reputation: 232 $zB: 3551 Donate Awards Showcase Total Awards: 1	Sounds like a hardware error at this point. Call 877-GET-ZUNE for free repair. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. ^^ Interwebz in my car! Do you live outside of the US, have Paypal, and want the Zune Pass? If so PM me.

04-15-2008, 05:30 PM	#6 (permalink)
Gregory Support Team Moderator Ultimate Zuner Join Date: Apr 2007 Location: What a stalker! Posts: 6,232 Reputation: 232 $zB: 3551 Donate Awards Showcase Total Awards: 1	Great! Glad we could help! __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. ^^ Interwebz in my car! Do you live outside of the US, have Paypal, and want the Zune Pass? If so PM me.

04-20-2008, 06:33 PM	#9 (permalink)
ShadowedIce Experienced Zuner Join Date: Jun 2007 Posts: 135 Reputation: 13 $zB: 12 Donate	Alright i have the same problem except it works on the computer my zune is linked to but doesnt work on another PC that i have using guest sync. Edit: Never mind i played with it some more and it worked. Last edited by ShadowedIce : 04-20-2008 at 07:01 PM. Reason: tried new things

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04-15-2008, 05:18 PM	#3 (permalink)
Brutus Zewbie Join Date: Dec 2007 Posts: 5 Reputation: 10 $zB: 4 Donate	That only helped temprarily. It responds long enough to sync for a second, but then it stops responding to the Zune software. This happens every time.

04-15-2008, 05:29 PM	#5 (permalink)
Brutus Zewbie Join Date: Dec 2007 Posts: 5 Reputation: 10 $zB: 4 Donate	Hm, this time it actually is syncing further than previously. It would stop on the same song everytime before, so I told it not to sync for that song and it is working fine now.

04-15-2008, 05:58 PM	#7 (permalink)
Brutus Zewbie Join Date: Dec 2007 Posts: 5 Reputation: 10 $zB: 4 Donate	Well, I'm still not TOO happy. If it can happen once it can happen again, and it still isn't done syncing, so I can't quite celebrate.

04-16-2008, 09:11 PM	#8 (permalink)
jackluo923 Support Team Senior Zuner Join Date: Dec 2007 Location: Greater Vancouver BC Posts: 1,274 Reputation: 121 $zB: 729 Donate	Um... you should do a full reset. 1) Discharge your zune battery until it no longer respond. This will reset the zune's hardware. 2) Reload the firmware by using the following key combination: back + center + left and connecting it to the computer afterwards.

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