New screen? Help please!

likevines33 · 02-24-2008, 12:44 PM

Hey guys I've been on here a few times over the past couple of months but just never got around to posting. Well, to put it simply, I am PISSED. I just received a brand new engraved red 80 on Feb. 7. Damn it's beautiful. Here's the problem. just TWO DAYS LATER, I was out of town with it in my bag. I put it under my sweatpants, and up on a box so no one could step on it. Alas, though, someone moved my bag, and then someone DID step on it. The screen has an enormous epicenter of a crack in it. It still works, but the screen is basically falling apart and it will only get worse. I have been to RapidRepair's website and can only find a disassembly guide, not parts. Is there any place or company I can send my 80 to that will A) have a new LCD screen and B) be able to fix it? I would love some help. Thanks.

carnealse · 02-24-2008, 12:49 PM

Thats sucks bro. Even worse, if you did not pay for a bigger warranty, it is not covered under the limited warranty thats comes automatically attached to the Zune.
I am sure they will fix it though for a price. Microsoft I mean. They want to keep customers happy, so at the very least I am sure they will tell you to send it in and pay for repair.
go here;
www.zune.net/repair

likevines33 · 02-24-2008, 01:00 PM

Yes, it does suck

. Thanks for the reply, though! I'll give M$oft a shot. Any other suggestions are welcome though. Perhaps there's a cheaper way out there?

nathanlawliet · 02-24-2008, 01:01 PM

Say that the Zune came broken, and see if they will fix it. I know it's a lie, but they should cover things that are our fault as well, like Nintendo does.

likevines33 · 02-24-2008, 01:11 PM

Hahaha would they believe me? I've had it for 16 days and haven't said anything...

Chri(Z)tian · 02-24-2008, 01:21 PM

Just say you got it for someone as a birthday gift. That'll cover the whole having it for over 16 days thing. If they ask just say I gave her the box as a gift on her b-day, which would be 16 days prior to when you got. And she opened it , and found that the screen was broken. Then ask for either a replacement (might take long 1-2months) or a refund. Either that or just buy a screen off ebay and then do the whole replacement manually yourself, which I highly recommend you don't do, since you might mess up your zune internally.

likevines33 · 02-24-2008, 01:23 PM

Hahaha I can't wait that long!

And there aren't any 80 screens on Ebay. I'm beginning to think the only reliable repair would be M$oft. Anyone know how much a screen repair from them costs?

carnealse · 02-24-2008, 01:47 PM

Anything is worth a try right? Aside from messing it up yourself, because then you are not liable.
The worst thing is that they say "No, sorry."
Then proceed with whatever your plan B is.

paul4531 · 02-24-2008, 01:51 PM

Quote:

Originally Posted by carnealse

Anything is worth a try right? Aside from messing it up yourself, because then you are not liable.
The worst thing is that they say "No, sorry."
Then proceed with whatever your plan B is.

excatly, If you don't contact M$ you won't have a chance.

likevines33 · 02-24-2008, 08:49 PM

So I should call who? Zune Originals? And just tell them it was broken in transit? I guess it could work. What's the best way to fabricate that story? :-P

02-24-2008, 12:44 PM	#1 (permalink)
likevines33 Zewbie Join Date: Feb 2008 Posts: 5 Reputation: 10	New screen? Help please! Hey guys I've been on here a few times over the past couple of months but just never got around to posting. Well, to put it simply, I am PISSED. I just received a brand new engraved red 80 on Feb. 7. Damn it's beautiful. Here's the problem. just TWO DAYS LATER, I was out of town with it in my bag. I put it under my sweatpants, and up on a box so no one could step on it. Alas, though, someone moved my bag, and then someone DID step on it. The screen has an enormous epicenter of a crack in it. It still works, but the screen is basically falling apart and it will only get worse. I have been to RapidRepair's website and can only find a disassembly guide, not parts. Is there any place or company I can send my 80 to that will A) have a new LCD screen and B) be able to fix it? I would love some help. Thanks.

02-24-2008, 12:49 PM	#2 (permalink)
carnealse Jr. Member Join Date: Feb 2008 Location: Va Beach Posts: 476 Reputation: 31	Thats sucks bro. Even worse, if you did not pay for a bigger warranty, it is not covered under the limited warranty thats comes automatically attached to the Zune. I am sure they will fix it though for a price. Microsoft I mean. They want to keep customers happy, so at the very least I am sure they will tell you to send it in and pay for repair. go here; www.zune.net/repair __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Last edited by carnealse : 02-24-2008 at 12:51 PM. Reason: more info

02-24-2008, 01:01 PM	#4 (permalink)
nathanlawliet Super Zuner² Join Date: Jun 2007 Location: Florida Posts: 3,691 Reputation: 126	Say that the Zune came broken, and see if they will fix it. I know it's a lie, but they should cover things that are our fault as well, like Nintendo does. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

02-24-2008, 01:47 PM	#8 (permalink)
carnealse Jr. Member Join Date: Feb 2008 Location: Va Beach Posts: 476 Reputation: 31	Anything is worth a try right? Aside from messing it up yourself, because then you are not liable. The worst thing is that they say "No, sorry." Then proceed with whatever your plan B is. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

02-24-2008, 01:00 PM	#3 (permalink)
likevines33 Zewbie Join Date: Feb 2008 Posts: 5 Reputation: 10	Yes, it does suck . Thanks for the reply, though! I'll give M$oft a shot. Any other suggestions are welcome though. Perhaps there's a cheaper way out there?

02-24-2008, 01:11 PM	#5 (permalink)
likevines33 Zewbie Join Date: Feb 2008 Posts: 5 Reputation: 10	Hahaha would they believe me? I've had it for 16 days and haven't said anything...

02-24-2008, 01:23 PM	#7 (permalink)
likevines33 Zewbie Join Date: Feb 2008 Posts: 5 Reputation: 10	Hahaha I can't wait that long! And there aren't any 80 screens on Ebay. I'm beginning to think the only reliable repair would be M$oft. Anyone know how much a screen repair from them costs?

02-24-2008, 08:49 PM	#10 (permalink)
likevines33 Zewbie Join Date: Feb 2008 Posts: 5 Reputation: 10	So I should call who? Zune Originals? And just tell them it was broken in transit? I guess it could work. What's the best way to fabricate that story? :-P

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