Zune 30 to 80

badreligionpunk69 · 02-15-2008, 06:30 PM

Alright, I need help... I had probably about 15 full length dvd's on my zune 30 and a small selection of shorts... I just bought a zune 80 and all of my songs updated just fine, but only like, 1 of my movies synced correctly. Every other one shows "This file is missing or cannot be played."

Anyone care to take a stab at this? They're still on my computer, and I didn't change anything about them except the zune 30 to the zune 80. WTF is wrong with my zune?

runtohell121 · 02-15-2008, 06:32 PM

hmm.. is your file location correct...?

badreligionpunk69 · 02-15-2008, 06:34 PM

Yes sir. All still in the same exact location as they were formally at, and as Zune still shows them listed. All in mp4 format.

joej · 02-15-2008, 06:34 PM

mine have done that before try restarting your computer that worked for me

badreligionpunk69 · 02-15-2008, 06:35 PM

Is there a way to wipe my collection off the zune software, in the hopes that a fresh start with that and my firmware will allow it to sync them?

runtohell121 · 02-15-2008, 06:36 PM

try to do a reset on zune.. to see if that's the problem not allowing you to sync the videos.. or if you want to refresh the whole entire software, mainily just delete everything on the zune software, DO NOT LET zune monitor your files, then reinsert all files by drag and drop

nathanlawliet · 02-15-2008, 06:41 PM

To remove the detection of your files in the Zune Software, take of all the monitored folders, then readd them.

Do a hard reset on your Zune.

And don't forget to restart. Then try syncing again.

badreligionpunk69 · 02-15-2008, 07:00 PM

Okay... I wiped my Zune, restarted my pc... set it to manually move files... I tried my first video just now, and it still gave me the message "The video is missing, or the video cannot be played."

runtohell121 · 02-15-2008, 07:02 PM

so weird.. lolz.. call microsoft/zune 877-get-zune

MajerPayne · 02-15-2008, 07:18 PM

Try reformatting the movies.
They might have got corrupted.

badreligionpunk69 · 02-15-2008, 07:28 PM

I'm on hold for Zune support now... this is ******ed bullcrap. >.<

I would reformat them, but they still work fine on the 30, so that doesn't make sense.

Jon · 02-15-2008, 07:43 PM

Try not to double post.

Did you reinstall the software?

badreligionpunk69 · 02-15-2008, 08:03 PM

No, I hadn't tried that, but seeing as I've been on hold for like the last 45 mins, I guess it'll give me something to do while I wait.

runtohell121 · 02-15-2008, 08:05 PM

try reinstalling software and resetting the zune then... uninstall software with unzune or something like that.. not sure what the file is called.. lolz

badreligionpunk69 · 02-15-2008, 10:16 PM

Alright...

I got the word from Microsoft that it was a "Manufacturer defect" so I took it back to Wal-Mart(had to go to 3 btw) and when I finally took one home, I had the same issue. Thus, I am left with this, it is not the Zune, it must clearly be my videos, and therefore I am pleading with you guys, help me:

I had a few videos work. A couple of them were Youtube Videos and one of them was Army of Darkness...

Now the only logical difference I can find is that:

A)The Youtube Videos were obviously much smaller.

B) Army of Darkness was slightly different in that, it was the first video I ever loaded onto my 30g, so I didn't know about resolution sizes at that time. I had converted all the other MP4's to 320 x 240 so they would work after this, but Army of Darkness was still at it's original size, and never changed. It was original video resolution.(I'm assuming it just must have been crappy quality to begin with)

At this point, I assume that I'm just going to have to try to change the video's resolution, their sizes, or their file type... something that will affect their ability to sync. I'm headed to bed now, and will be back on tomorrow night. If you guys have any advice or support, I would love it. I can't think of a reason to have an 80g Zune, if I can't have videos on it, because there is no way in hell that I can ever fill that much room with music alone. Please, I pray that you guys can beat the genius' at Microsoft and Wal-Mart and offer some actual Tech Support.

=BRPunk=

jackluo923 · 02-15-2008, 10:28 PM

Have you tried using the HD hack and manually drag the movie onto the zune 80?

nathanlawliet · 02-15-2008, 10:30 PM

Quote:

Originally Posted by jackluo923

Have you tried using the HD hack and manually drag the movie onto the zune 80?

You can't manually drag files onto your Zune. To get them to appear, they have to be synced using the software.

At least, that's what I last heard about this. It might've changed, but I doubt it.

badreligionpunk69 · 02-16-2008, 05:02 AM

Out of curiosity, does anyone think that perhaps zAlternator might work? Like syncing using WMP or Itunes or something instead? I'm running out of idea's here, and if I can't figure it out, I'm taking my 80 back.

Gregory · 02-16-2008, 06:07 AM

Try doing a hard reset( deletes software+firmware), Running UnZoone, then CCleaner, then reinstalling and resynching.

jackluo923 · 02-16-2008, 02:14 PM

Quote:

Originally Posted by nathanlawliet

You can't manually drag files onto your Zune. To get them to appear, they have to be synced using the software.

At least, that's what I last heard about this. It might've changed, but I doubt it.

Have you ever used the HD hack (or atleast used it correctly)? You can manually drag and drop files to the zune.

Just in case you don't know how to use it, here's the steps to drag and drop.

1)Plug in your zune
2) Open up zune software
3) Double click zune icon in "my computer"
4) Drag and drop your stuff into the zune folder.
5) Close everything and unplug your zune.

Also, the zalternator will work. Try using windows media player to sync your music.

02-15-2008, 06:30 PM	#1 (permalink)
badreligionpunk69 Zuner Join Date: Feb 2008 Posts: 90 Reputation: 10	Zune 30 to 80 Alright, I need help... I had probably about 15 full length dvd's on my zune 30 and a small selection of shorts... I just bought a zune 80 and all of my songs updated just fine, but only like, 1 of my movies synced correctly. Every other one shows "This file is missing or cannot be played." Anyone care to take a stab at this? They're still on my computer, and I didn't change anything about them except the zune 30 to the zune 80. WTF is wrong with my zune?

02-15-2008, 06:41 PM	#7 (permalink)
nathanlawliet Super Zuner² Join Date: Jun 2007 Location: Florida Posts: 3,691 Reputation: 126	To remove the detection of your files in the Zune Software, take of all the monitored folders, then readd them. Do a hard reset on your Zune. And don't forget to restart. Then try syncing again. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

02-15-2008, 07:28 PM	#11 (permalink)
badreligionpunk69 Zuner Join Date: Feb 2008 Posts: 90 Reputation: 10	I'm on hold for Zune support now... this is *****ed bullcrap. >.< I would reformat them, but they still work fine on the 30, so that doesn't make sense. Last edited by Nurta : 02-15-2008 at 07:58 PM.*

02-16-2008, 06:07 AM	#19 (permalink)
Gregory Support Team Moderator Ultimate Zuner Join Date: Apr 2007 Location: What a stalker! Posts: 6,441 Reputation: 265	Try doing a hard reset( deletes software+firmware), Running UnZoone, then CCleaner, then reinstalling and resynching. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Do you live outside of the US, have Paypal, and want the Zune Pass? If so PM or visit my To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. .

02-15-2008, 06:34 PM	#3 (permalink)
badreligionpunk69 Zuner Join Date: Feb 2008 Posts: 90 Reputation: 10	Yes sir. All still in the same exact location as they were formally at, and as Zune still shows them listed. All in mp4 format.

02-15-2008, 06:34 PM	#4 (permalink)
joej Zune Guardian Join Date: Feb 2008 Posts: 729 Reputation: 10	mine have done that before try restarting your computer that worked for me

02-15-2008, 06:35 PM	#5 (permalink)
badreligionpunk69 Zuner Join Date: Feb 2008 Posts: 90 Reputation: 10	Is there a way to wipe my collection off the zune software, in the hopes that a fresh start with that and my firmware will allow it to sync them?

02-15-2008, 07:00 PM	#8 (permalink)
badreligionpunk69 Zuner Join Date: Feb 2008 Posts: 90 Reputation: 10	Okay... I wiped my Zune, restarted my pc... set it to manually move files... I tried my first video just now, and it still gave me the message "The video is missing, or the video cannot be played."

02-15-2008, 08:03 PM	#13 (permalink)
badreligionpunk69 Zuner Join Date: Feb 2008 Posts: 90 Reputation: 10	No, I hadn't tried that, but seeing as I've been on hold for like the last 45 mins, I guess it'll give me something to do while I wait.

02-15-2008, 10:16 PM	#15 (permalink)
badreligionpunk69 Zuner Join Date: Feb 2008 Posts: 90 Reputation: 10	Alright... I got the word from Microsoft that it was a "Manufacturer defect" so I took it back to Wal-Mart(had to go to 3 btw) and when I finally took one home, I had the same issue. Thus, I am left with this, it is not the Zune, it must clearly be my videos, and therefore I am pleading with you guys, help me: I had a few videos work. A couple of them were Youtube Videos and one of them was Army of Darkness... Now the only logical difference I can find is that: A)The Youtube Videos were obviously much smaller. B) Army of Darkness was slightly different in that, it was the first video I ever loaded onto my 30g, so I didn't know about resolution sizes at that time. I had converted all the other MP4's to 320 x 240 so they would work after this, but Army of Darkness was still at it's original size, and never changed. It was original video resolution.(I'm assuming it just must have been crappy quality to begin with) At this point, I assume that I'm just going to have to try to change the video's resolution, their sizes, or their file type... something that will affect their ability to sync. I'm headed to bed now, and will be back on tomorrow night. If you guys have any advice or support, I would love it. I can't think of a reason to have an 80g Zune, if I can't have videos on it, because there is no way in hell that I can ever fill that much room with music alone. Please, I pray that you guys can beat the genius' at Microsoft and Wal-Mart and offer some actual Tech Support. =BRPunk=

02-15-2008, 10:28 PM	#16 (permalink)
jackluo923 Senior Zuner Join Date: Dec 2007 Location: Greater Vancouver BC Posts: 1,275 Reputation: 122	Have you tried using the HD hack and manually drag the movie onto the zune 80?

02-16-2008, 05:02 AM	#18 (permalink)
badreligionpunk69 Zuner Join Date: Feb 2008 Posts: 90 Reputation: 10	Out of curiosity, does anyone think that perhaps zAlternator might work? Like syncing using WMP or Itunes or something instead? I'm running out of idea's here, and if I can't figure it out, I'm taking my 80 back.

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