critical error message on Zune 80

messed up · 02-10-2008, 05:50 AM

When I start the zune software I get "Zune has encountered a critical error and needs to close" error message. I have reinstalled the latest program and reset the DRM several times. I have used system restore and unzune. Nothing works. Anyone have any ideas on this?

MajerPayne · 02-10-2008, 05:58 AM

I reinstalled the program 8 times and I erased my zune about 10 times
Nothing worked.
Finally just went and Exchanged it yesterday.

Gregory · 02-10-2008, 06:03 AM

http://www.zuneboards.com/forums/gen...re-issues.html

See crash on start

runtohell121 · 02-10-2008, 06:31 AM

just go call microsoft/zune and ask them for exchange.. easy way.. but you'll be zuneless for at least 1 week..

Gregory · 02-10-2008, 06:34 AM

More like a month.

Quote:

Originally Posted by runtohell121

just go call microsoft/zune and ask them for exchange.. easy way.. but you'll be zuneless for at least 1 week..

nathanlawliet · 02-11-2008, 06:06 PM

Quote:

Originally Posted by Gregory

More like a month.

Actually, it's two weeks. I live in FL, and they are in Washington, and it was two weeks.

Good service

Kind of a shame though that Majer and the other guy don't have Zunes anymore

runtohell121 · 02-11-2008, 06:07 PM

then it might 1 week and a half week for me

they're 2 states above CA

lol

nwelker · 03-16-2008, 01:42 PM

I had the exact same critical error and I just spent 3 hours on customer support and they helped me fixed it! The error is related to the DRM being corrupted. So do this:

1.) Open up Control Panel and click on "Tools" then "Folder Options", then "View" and then check "show hidden files and folders" and then scroll down and un-check the box called "Hide protected operating system [Recommended] files. Make sure it is not checked. It will prompt you with a warning but don't worry just click yes.

2.) Go to C:\Documents and settings\All users\DRM. Right click and rename the DRM folder to DRMbackup. If Vista go here, C:\Programdata\Microsoft\Windows\DRM.

3.) Open Internet Explorer and go to this URL,

http://www.microsoft.com/downloads/t...isplayLang=en#

Click start download and run, when opened just go through this software update and it will update/install the DRM correctly.

4.)Launch your zune software and hopefully if all is well this will have fixed the error

5.)Lets hope you don't make it to 5, but if you do it could be that your .NET Framework 2.0 needs fixed and to do this go to add and remove programs and remove .NET Framework 2.0, Then use this link to reinstall .NET Framework 2.0.

http://www.update.microsoft.com/wind....aspx?ln=en-us

02-10-2008, 05:50 AM	#1 (permalink)
messed up Zewbie Join Date: Feb 2008 Posts: 1 Reputation: 10 $zB: 1 Donate	critical error message on Zune 80 When I start the zune software I get "Zune has encountered a critical error and needs to close" error message. I have reinstalled the latest program and reset the DRM several times. I have used system restore and unzune. Nothing works. Anyone have any ideas on this?

02-10-2008, 06:03 AM	#3 (permalink)
Gregory Support Team Moderator Ultimate Zuner Join Date: Apr 2007 Location: What a stalker! Posts: 6,436 Reputation: 257 $zB: 3743 Donate	http://www.zuneboards.com/forums/gen...re-issues.html See crash on start __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Do you live outside of the US, have Paypal, and want the Zune Pass? If so PM or visit my To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. .

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03-16-2008, 01:42 PM	#8 (permalink)
nwelker Zewbie Join Date: Mar 2008 Posts: 7 Reputation: 10 $zB: 8 Donate	I had the exact same critical error and I just spent 3 hours on customer support and they helped me fixed it! The error is related to the DRM being corrupted. So do this: 1.) Open up Control Panel and click on "Tools" then "Folder Options", then "View" and then check "show hidden files and folders" and then scroll down and un-check the box called "Hide protected operating system [Recommended] files. Make sure it is not checked. It will prompt you with a warning but don't worry just click yes. 2.) Go to C:\Documents and settings\All users\DRM. Right click and rename the DRM folder to DRMbackup. If Vista go here, C:\Programdata\Microsoft\Windows\DRM. 3.) Open Internet Explorer and go to this URL, http://www.microsoft.com/downloads/t...isplayLang=en# Click start download and run, when opened just go through this software update and it will update/install the DRM correctly. 4.)Launch your zune software and hopefully if all is well this will have fixed the error 5.)Lets hope you don't make it to 5, but if you do it could be that your .NET Framework 2.0 needs fixed and to do this go to add and remove programs and remove .NET Framework 2.0, Then use this link to reinstall .NET Framework 2.0. http://www.update.microsoft.com/wind....aspx?ln=en-us

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