HELP ME!

fueledbynewjersey · 02-08-2008, 12:29 PM

Okay so i just received my Originals Red 80 about two days ago, and the worst of the worst happened. I turned it on and it worked or about two seconds then it froze and went to a screen with a number 5 in the upper left corner, a zune with an X on the screen, and a box that says "contact support". I'm very aggravated about this. Also if i send it in for repairs will they send me a refurb black 80 because i have a Red 80 with engraving in the back?! I really hope that's not the case.

p.s. I've tried restarting it, didn't work.

Gregory · 02-08-2008, 12:30 PM

Try doing a hard reset.

fueledbynewjersey · 02-08-2008, 12:31 PM

Quote:

Originally Posted by Gregory

Try doing a hard reset.

You mean the back button and up, tried it just goes back to the error screen.

surfer13134 · 02-08-2008, 05:40 PM

No,Format and reinstall the firmware,Then button combo is in my sig.

runtohell121 · 02-08-2008, 05:42 PM

reinstall firmware, keep on retrying and see what happens.. but that really sucks if microsoft/zune only send you a refurb black..

Cloud Strife · 02-08-2008, 07:18 PM

do you have a pic of your Red 80? as i cant go to zuneoriginals.com** because of my location

(shouldn't this post be in Zune 4/8/80 section?)

** https://zuneoriginals.net/BSTSite/er...s/IPError.aspx

runtohell121 · 02-08-2008, 07:19 PM

theres a 2 red zune 80 posted on zune talk forum already..

Jon · 02-08-2008, 07:42 PM

Hm, I heard of this before. How about contacting support???! Lol, if it was me and my Zune said Contact Support, that would be the first thing to do.

runtohell121 · 02-08-2008, 07:43 PM

but the contact support wont help him.. they're willing to give him a "black refurbished zune 80" not a red one.. so that's not good-.-

KARIM · 02-09-2008, 09:24 AM

That really SUCKS what happened to your red zune 80.....
I don't know if you read the thread that i posted yesterday,but i also got the message number 5 thing on my black zune 80(which i had for only three weeks or somthin)......and i myself haven't tried to format and reinstall so the firmware here's the noob question: HOW/WHERE CAN I REINTALL AND FORMAT MY FIRMWARE??? (hoping this will solve my problem!!)

fueledbynewjersey · 02-09-2008, 11:42 AM

Quote:

Originally Posted by KARIM

That really SUCKS what happened to your red zune 80.....
I don't know if you read the thread that i posted yesterday,but i also got the message number 5 thing on my black zune 80(which i had for only three weeks or somthin)......and i myself haven't tried to format and reinstall so the firmware here's the noob question: HOW/WHERE CAN I REINTALL AND FORMAT MY FIRMWARE??? (hoping this will solve my problem!!)

^
"Press and hold back + center + play buttons and it will delete everything on it, as well as the firmware."...thats the hard reset. Hope it works for you. It didn't for me.

UPDATE: Ok so after the hard reset failing, I decided to call ZO. We talked for about 15 minutes and decided that the best option would be a replacement. She also stated that i will be replaced with a Red 80 with the same art work! YAY! I'll be receiving a box in 5 days to ship my broken one and in 15 days they'll send me a new one. It just sucks this happen to happen. Better now than later I guess :-)!

p.s. The pics are when I FIRST got it (three days ago)

http://i180.photobucket.com/albums/x...0206081853.jpg
http://i180.photobucket.com/albums/x...206081852a.jpg
http://i180.photobucket.com/albums/x...0206081852.jpg
http://i180.photobucket.com/albums/x...0206081804.jpg

runtohell121 · 02-09-2008, 11:49 AM

well, just hope that they will give you the red zune.. if they lie.. complain to their office.. lolz.. nice zune btw

1ofamillion · 02-09-2008, 12:00 PM

i would reformat the zune by doing the combination that removes everything off your zune(back + center + left buttons). Then open the zune program and hook your zune up. It should automatically see your zune has no firmware and will download it.

fueledbynewjersey · 02-09-2008, 05:02 PM

Quote:

Originally Posted by 1ofamillion

i would reformat the zune by doing the combination that removes everything off your zune(back + center + left buttons). Then open the zune program and hook your zune up. It should automatically see your zune has no firmware and will download it.

Tried that, was stuck in please wait screen then went back the screen (5) "contact support". I'll just wait for the box to send it in. Thanks for the suggestion though.

runtohell121 · 02-09-2008, 05:06 PM

so mainly, you have no chances of doing anything besides sending it back to microsoft to get it fix or replaced?

EndUnknown · 02-09-2008, 05:35 PM

a black zune 80 is better than a broken red one right?

runtohell121 · 02-09-2008, 05:38 PM

Quote:

Originally Posted by fueledbynewjersey

^

UPDATE: Ok so after the hard reset failing, I decided to call ZO. We talked for about 15 minutes and decided that the best option would be a replacement. She also stated that i will be replaced with a Red 80 with the same art work! YAY! I'll be receiving a box in 5 days to ship my broken one and in 15 days they'll send me a new one. It just sucks this happen to happen. Better now than later I guess :-)!

Dark read this, microsoft is willing to do a replacement and then he will get his engraving the same and red back also.. lolz

fueledbynewjersey · 02-09-2008, 06:56 PM

Quote:

Originally Posted by runtohell121

so mainly, you have no chances of doing anything besides sending it back to microsoft to get it fix or replaced?

Pretty much. I'd rather have a brand new 80 than have me do a temporary fix on this 80 and have it break like one year and a day later.

EndUnknown · 02-09-2008, 06:59 PM

Quote:

Originally Posted by runtohell121

Dark read this, microsoft is willing to do a replacement and then he will get his engraving the same and red back also.. lolz

cool. so he just has to suffer a few zunless weeks.

ZGamer · 02-09-2008, 07:10 PM

The red zune 80 looks so cool!

02-08-2008, 12:29 PM	#1 (permalink)
fueledbynewjersey Squirt Join Date: Feb 2008 Posts: 11 Reputation: 10	HELP ME! Okay so i just received my Originals Red 80 about two days ago, and the worst of the worst happened. I turned it on and it worked or about two seconds then it froze and went to a screen with a number 5 in the upper left corner, a zune with an X on the screen, and a box that says "contact support". I'm very aggravated about this. Also if i send it in for repairs will they send me a refurb black 80 because i have a Red 80 with engraving in the back?! I really hope that's not the case. p.s. I've tried restarting it, didn't work.

02-08-2008, 12:30 PM	#2 (permalink)
Gregory Support Team Moderator Ultimate Zuner Join Date: Apr 2007 Location: What a stalker! Posts: 6,441 Reputation: 265	Try doing a hard reset. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Do you live outside of the US, have Paypal, and want the Zune Pass? If so PM or visit my To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. .

02-08-2008, 05:40 PM	#4 (permalink)
surfer13134 Jr. Member Join Date: Sep 2007 Posts: 409 Reputation: 36	No,Format and reinstall the firmware,Then button combo is in my sig. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. If I dont reply to your topic within a day please PM,so i can get back on helping you out. Thank you.

02-08-2008, 07:18 PM	#6 (permalink)
Cloud Strife Windows 7 Tech Support Team GFX Crew Section Staff Elite Zuner Join Date: Nov 2007 Location: Vancouver, BC Posts: 2,422 Reputation: 677	do you have a pic of your Red 80? as i cant go to zuneoriginals.com because of my location (shouldn't this post be in Zune 4/8/80 section?) https://zuneoriginals.net/BSTSite/er...s/IPError.aspx __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

02-09-2008, 12:00 PM	#13 (permalink)
1ofamillion Experienced Zuner Join Date: Apr 2007 Location: 3 minutes from McDonalds Posts: 133 Reputation: 15	i would reformat the zune by doing the combination that removes everything off your zune(back + center + left buttons). Then open the zune program and hook your zune up. It should automatically see your zune has no firmware and will download it. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

02-09-2008, 09:24 AM	#10 (permalink)
KARIM Zewbie Join Date: Feb 2008 Posts: 9 Reputation: 10	That really SUCKS what happened to your red zune 80..... I don't know if you read the thread that i posted yesterday,but i also got the message number 5 thing on my black zune 80(which i had for only three weeks or somthin)......and i myself haven't tried to format and reinstall so the firmware here's the noob question: HOW/WHERE CAN I REINTALL AND FORMAT MY FIRMWARE??? (hoping this will solve my problem!!)

02-09-2008, 07:10 PM	#20 (permalink)
ZGamer Jr. Member Join Date: Nov 2007 Posts: 470 Reputation: 21	The red zune 80 looks so cool! __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Alright! Here is my new website, about the ZUNE!!! Visit if you like and tell me how it looks! To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Supporting DarkZune!

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