zune not syncing images

jackrockstar · 02-02-2008, 06:19 PM

Hey everyone.

Just picked up a Zune 80gb yesterday, and love it so far. Only issue...it won't sync my images. I'm running the latest software and hardware, that I know of (2.3etcetc), and I have Vista on the PC.

Every time I attempt to load images, I get a C00D11CD

I don't even know exactly what to try to figure this out. Music and Videos sync fine, it's images that I have a problem with. Any ideas?

Man. · 02-03-2008, 04:08 AM

Are the images in .jpg format

Gregory · 02-03-2008, 05:32 AM

The Zune only supports .jpg

jackrockstar · 02-03-2008, 10:49 PM

All images are .jpg

Sorta what I don't understand. Very bizzare.

maka · 02-03-2008, 10:59 PM

so the images are "in" the zune software as in it was detected, but just won't sync? maybe try to also sync a picture from somewhere else, like a different folder

surfer13134 · 02-05-2008, 08:58 AM

make sure you can see the pictures in the zune software, If not go to settings,then have zune mointor where your pics are at. that should work. Also if you turned off auto sync for pics. you have to drag and drop the pictures to your zune.

mr.handsomeman · 02-05-2008, 09:24 AM

i would prefer turning off the auto-sync off everything. But make sure that you know you did it first,

runtohell121 · 02-06-2008, 05:38 AM

yea.. turn off auto sync first.. that's the most annoying part.. add each thing yourself might actually help..

Chris3577 · 02-12-2008, 05:07 PM

I am also having the same problem with syncing my pictures.. When I first synced my pictures, videos, and music it worked fine.. But I am having the rebooting issue. So I contact support and cleared my Zune out and rinstalled the firmware. Now everything syncs, but skips over my pictures.. Dont understand why

AeroFaze · 03-05-2008, 07:46 PM

I'm having a similar problem as jackrockstar. It seems that certain JPEGs will sync with the device, while others won't.

I've got the latest Zune 80 version 2.3, and please note that ALL the images are viewable on the Zune Software. However, when I sync these with the device, it says "Items Skipped." These images are therefore not on the device. When I click on the yellow exclamation points by the files it skipped, it shows me Error Code C00D11CD. The Web Help does nothing for me.

What I've tried:

I've switched folders, renamed files, rebooted my PC, installed Microsoft's latest .NET Framework (ver 3.5), and uninstalled then reinstalled the Zune Software. I've also tried turning off auto-sync and manually clicking & dragging the images. Nothing I've done gets those JPEGs onto the device.

What I've noticed:

JPEGs originating from my camera (Canon Powershot) or my PC sync just fine to the device. Even after I add my pictures to my website and download them back to my computer, they still sync fine.
Wallpaper and background images downloaded from the Internet, including Zune.net and nationalgeographic.com, also work fine.
My problem seems to be with images that I've downloaded from the Net that were photographed by other cameras and uploaded onto other computers. For example, my brother would take pictures of New York City with his camera (Sony) and upload them to his website... they're all .jpg's. Then I would browse, download and save the ones I want, add them to the Zune Software, and view them through the Zune software fine. But once I try to sync, the device SKIPS these and gives me the error code.

Hopefully I've given enough detail, but I'm stumped. ANY IDEAS WOULD BE APPRECIATED.

mattclark79 · 03-08-2008, 07:31 AM

I'm having the same problem. I've tried most of what's been described in the posts above, and I can't get any of my pics to transfer; not even the ones from zune.net. One other thing that I've tried that I haven't seen mentioned here is that ran services.msc and rebooted the Background Intelligent Transfer Service. Still no dice.

Bman22 · 03-08-2008, 10:34 AM

Try completely wiping your zune and set it up again. If that doesn't work try reinstalling the software. If that still doesn't do the trick, try removing as much of the metadata as possible from the image.

Hope one of these helps

02-02-2008, 06:19 PM	#1 (permalink)
jackrockstar Zewbie Join Date: Feb 2008 Posts: 2 Reputation: 10 $zB: 2 Donate	zune not syncing images Hey everyone. Just picked up a Zune 80gb yesterday, and love it so far. Only issue...it won't sync my images. I'm running the latest software and hardware, that I know of (2.3etcetc), and I have Vista on the PC. Every time I attempt to load images, I get a C00D11CD I don't even know exactly what to try to figure this out. Music and Videos sync fine, it's images that I have a problem with. Any ideas? Last edited by jackrockstar : 02-02-2008 at 06:25 PM.

02-03-2008, 04:08 AM	#2 (permalink)
Man. Supreme Zune God Support Team Zune Freak Join Date: Aug 2007 Location: United Kingdom Posts: 1,205 Reputation: 82 $zB: 607 Donate	Are the images in .jpg format __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

02-03-2008, 05:32 AM	#3 (permalink)
Gregory Support Team Moderator Ultimate Zuner Join Date: Apr 2007 Location: What a stalker! Posts: 6,436 Reputation: 257 $zB: 3743 Donate	The Zune only supports .jpg __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Do you live outside of the US, have Paypal, and want the Zune Pass? If so PM or visit my To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. .

02-05-2008, 08:58 AM	#6 (permalink)
surfer13134 Jr. Member Join Date: Sep 2007 Posts: 409 Reputation: 36 $zB: 115 Donate	make sure you can see the pictures in the zune software, If not go to settings,then have zune mointor where your pics are at. that should work. Also if you turned off auto sync for pics. you have to drag and drop the pictures to your zune. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. If I dont reply to your topic within a day please PM,so i can get back on helping you out. Thank you.

02-05-2008, 09:24 AM	#7 (permalink)
mr.handsomeman Expert Zuner Join Date: Nov 2007 Location: San Antonio, TX Posts: 3,491 Reputation: 26 $zB: 248 Donate	i would prefer turning off the auto-sync off everything. But make sure that you know you did it first, __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Written by the love of my life...thanks Brittany. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

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02-03-2008, 10:49 PM	#4 (permalink)
jackrockstar Zewbie Join Date: Feb 2008 Posts: 2 Reputation: 10 $zB: 2 Donate	All images are .jpg Sorta what I don't understand. Very bizzare.

02-03-2008, 10:59 PM	#5 (permalink)
maka Experienced Zuner Join Date: May 2007 Posts: 207 Reputation: 10 $zB: 35 Donate	so the images are "in" the zune software as in it was detected, but just won't sync? maybe try to also sync a picture from somewhere else, like a different folder

02-12-2008, 05:07 PM	#9 (permalink)
Chris3577 Squirt Join Date: Jan 2008 Posts: 14 Reputation: 10 $zB: 8 Donate	I am also having the same problem with syncing my pictures.. When I first synced my pictures, videos, and music it worked fine.. But I am having the rebooting issue. So I contact support and cleared my Zune out and rinstalled the firmware. Now everything syncs, but skips over my pictures.. Dont understand why

03-05-2008, 07:46 PM	#10 (permalink)
AeroFaze Zewbie Join Date: Mar 2008 Posts: 1 Reputation: 10 $zB: 0 Donate	Same problem, any solutions? I'm having a similar problem as jackrockstar. It seems that certain JPEGs will sync with the device, while others won't. I've got the latest Zune 80 version 2.3, and please note that ALL the images are viewable on the Zune Software. However, when I sync these with the device, it says "Items Skipped." These images are therefore not on the device. When I click on the yellow exclamation points by the files it skipped, it shows me Error Code C00D11CD. The Web Help does nothing for me. What I've tried: I've switched folders, renamed files, rebooted my PC, installed Microsoft's latest .NET Framework (ver 3.5), and uninstalled then reinstalled the Zune Software. I've also tried turning off auto-sync and manually clicking & dragging the images. Nothing I've done gets those JPEGs onto the device. What I've noticed: JPEGs originating from my camera (Canon Powershot) or my PC sync just fine to the device. Even after I add my pictures to my website and download them back to my computer, they still sync fine. Wallpaper and background images downloaded from the Internet, including Zune.net and nationalgeographic.com, also work fine. My problem seems to be with images that I've downloaded from the Net that were photographed by other cameras and uploaded onto other computers. For example, my brother would take pictures of New York City with his camera (Sony) and upload them to his website... they're all .jpg's. Then I would browse, download and save the ones I want, add them to the Zune Software, and view them through the Zune software fine. But once I try to sync, the device SKIPS these and gives me the error code. Hopefully I've given enough detail, but I'm stumped. ANY IDEAS WOULD BE APPRECIATED. Last edited by AeroFaze : 03-05-2008 at 07:48 PM. Reason: Easier to read

03-08-2008, 07:31 AM	#11 (permalink)
mattclark79 Zewbie Join Date: Mar 2008 Posts: 4 Reputation: 10 $zB: 4 Donate	I'm having the same problem. I've tried most of what's been described in the posts above, and I can't get any of my pics to transfer; not even the ones from zune.net. One other thing that I've tried that I haven't seen mentioned here is that ran services.msc and rebooted the Background Intelligent Transfer Service. Still no dice.

03-08-2008, 10:34 AM	#12 (permalink)
Bman22 Professional Apple Basher Support Team Jr. Member Join Date: Oct 2007 Location: Albuquerque, NM Posts: 260 Reputation: 29 $zB: 187 Donate	Try completely wiping your zune and set it up again. If that doesn't work try reinstalling the software. If that still doesn't do the trick, try removing as much of the metadata as possible from the image. Hope one of these helps __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. thanks to To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. for the sig To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

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