Zune Help Support Template

Carlos · 12-09-2007, 11:12 AM

After discussing this between Dizzy and myself we have come up with a new style of requesting for help on the Zune Support Forums. From here on out members will be required* to use this Help Template. Using this Template will greatly enhance the help that we as Support Staff can give. Also it may very well streamline the help for you, thus making it faster for you to get all issues fixed.

When doing this Support Template its important to note that the more descriptive you are with it, the easier and faster it is to actually get the assistance you need. When filling out the sections for it be sure to describe everything in as much detail as possible as well as providing Images and all error codes you receive (If possible).

Code:

VERSION OF ZUNE
======================
Here is where you will list what type of Zune you have. Either a Zune 4/8/30/80.

VERSION OF ZUNE SOFTWARE/FIRMWARE
=====================================
Please let us know exactly what Version of the Zune Software/Firmware you are using. 
That way we know what to expect if anything.

OPERATING SYSTEM
======================
What Operating System are you using?

PROBLEM DESCRIPTION
=======================
Here is where you as a user will describe your problem in detail. 
Please be sure to explain everything that happens and write clearly and neatly.

THINGS ATTEMPTED SO FAR
===========================
What have you done exactly to maybe fix the issue yourself?

HAVE YOU SEARCHED ONLINE/ZUNEBOARDS TO FIND A SOLUTION?
==========================================================
Simple. Have you searched Online or around ZuneBoards to find an answer to your issue?

HAVE YOU RECEIVED ANY ERROR MESSAGES?
========================================
If you have gotten any error messages whatsoever, please label them here.

ATTACHMENTS
====================
Here is where you will put any images of the issue (if any). 
Also remember to clearly label the images so we know whats going on.

Please be sure to use this Support Template every time you need to make a new topic. Using this Template will greatly streamline the Support Given and in turn make your Zune Experience all the better.

*WE WON'T PUNISH YOU OR NOT HELP YOU IF YOU DON'T USE THIS TEMPLATE. HOWEVER IT MAY TAKE LONGER TO GET ZUNE HELP IF YOU DON'T USE THIS SUPPORT TEMPLATE.

29kratos · 12-14-2007, 03:02 PM

thanks, this will help a lot.

jackluo923 · 04-16-2008, 09:06 PM

You should change :

VERSION OF ZUNE
======================
Here is where you will list what type of Zune you have. Either a Zune 4/8/30/80.

To
VERSION OF ZUNE
======================
Here is where you will list what type of Zune you have. Either a Zune 4/8/80.

Since this section of the forum is devoted to zune 4/8/80, zune 30 does not belong here.

12-09-2007, 11:12 AM	#1
Carlos carlos is dead Support Team Jr. Staff Experienced Member Join Date: Jun 2007 Location: Miami, FL Posts: 823 Reputation: 83 $zB: 266 Donate	Zune Help Support Template After discussing this between Dizzy and myself we have come up with a new style of requesting for help on the Zune Support Forums. From here on out members will be required* to use this Help Template. Using this Template will greatly enhance the help that we as Support Staff can give. Also it may very well streamline the help for you, thus making it faster for you to get all issues fixed. When doing this Support Template its important to note that the more descriptive you are with it, the easier and faster it is to actually get the assistance you need. When filling out the sections for it be sure to describe everything in as much detail as possible as well as providing Images and all error codes you receive (If possible). Code: VERSION OF ZUNE ====================== Here is where you will list what type of Zune you have. Either a Zune 4/8/30/80. VERSION OF ZUNE SOFTWARE/FIRMWARE ===================================== Please let us know exactly what Version of the Zune Software/Firmware you are using. That way we know what to expect if anything. OPERATING SYSTEM ====================== What Operating System are you using? PROBLEM DESCRIPTION ======================= Here is where you as a user will describe your problem in detail. Please be sure to explain everything that happens and write clearly and neatly. THINGS ATTEMPTED SO FAR =========================== What have you done exactly to maybe fix the issue yourself? HAVE YOU SEARCHED ONLINE/ZUNEBOARDS TO FIND A SOLUTION? ========================================================== Simple. Have you searched Online or around ZuneBoards to find an answer to your issue? HAVE YOU RECEIVED ANY ERROR MESSAGES? ======================================== If you have gotten any error messages whatsoever, please label them here. ATTACHMENTS ==================== Here is where you will put any images of the issue (if any). Also remember to clearly label the images so we know whats going on. Please be sure to use this Support Template every time you need to make a new topic. Using this Template will greatly streamline the Support Given and in turn make your Zune Experience all the better. WE WON'T PUNISH YOU OR NOT HELP YOU IF YOU DON'T USE THIS TEMPLATE. HOWEVER IT MAY TAKE LONGER TO GET ZUNE HELP IF YOU DON'T USE THIS SUPPORT TEMPLATE. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.* To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

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12-14-2007, 03:02 PM	#2
29kratos Experienced Zuner Join Date: Oct 2007 Location: In my own little world, but that's okay, the people there know me. Posts: 149 Reputation: 11 $zB: 63 Donate	thanks, this will help a lot.

04-16-2008, 09:06 PM	#3
jackluo923 Support Team Zune Guardian Join Date: Dec 2007 Posts: 775 Reputation: 22 $zB: 347 Donate	You should change : VERSION OF ZUNE ====================== Here is where you will list what type of Zune you have. Either a Zune 4/8/30/80. To VERSION OF ZUNE ====================== Here is where you will list what type of Zune you have. Either a Zune 4/8/80. Since this section of the forum is devoted to zune 4/8/80, zune 30 does not belong here.

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