I can't play/download from the Marketplace

ZevGun · 08-08-2007, 11:42 AM

So last night i got a Zune pass and went to go get some music.
I go to get some Queen, and click the download album button, and all the songs switch to Downloading...
They stay that way for a while. One of them appears on the Active downloads section with a i in a circle.
I then try something simpler, like the Greenday Simpsons Theme on the marketplace front page, this time i try to play it.

I get an error box (from both the i and when I play a song), and when I click web help i get error code: C00D1358 original code:80072EFD (i did a search on the boards and got nothing)
and MS's help for that error
(which I can't seem to post yet)
which you could guess, as I'm posting here, there was none.

When I first got my Zune I was able to play 30 second trials of songs from the marketplace (this was mid July)
Whats up with this? Can anyone help me out?

Thanks for reading this.

David · 08-08-2007, 05:27 PM

DRM

fix

ZevGun · 08-08-2007, 05:58 PM

i did that, and now after logging in I no longer have the download option

is it a different kind of error, or is some stupid software out of date (not the zune one, i've done 2 reinstalls today)

David · 08-08-2007, 06:34 PM

that should have fixed the problem

restart your computer

also... you did everthing in the link right?

did that update on the microsoft website, and replaced your drm folder?

ZevGun · 08-08-2007, 07:00 PM

thank you for the help

heh, i was backing up the DRM registry key, not the folder
i started up in safemode, renamed the DRM folder on the C drive, then did that update
I have the option to download again, but it still doesn't work

(when trying to play, here is the error message
Zune software cannot play the file because a network error occurred. The server might not be available. Verify that you are connected to the network and that your proxy settings are correct.
)
is there some option i have to set somewhere?

i also called their support, and after 40 min of doing stuff the guy said, i figured out i didn't have windows media player 11 (i never use it)
but, as you can tell, that didn't work

David · 08-08-2007, 07:04 PM

yeah... I don't have wmp11 on my home computer... and I didn't get any problems like that.

however... I used to have 11... then got rid of it... w/e

eitherway... I hope you get everything worked out

ZevGun · 08-08-2007, 07:06 PM

err, i think i formed my last post poorly

it's still not working, but i have the download option back

08-08-2007, 11:42 AM	#1 (permalink)
ZevGun Zewbie Join Date: Aug 2007 Posts: 9 Reputation: 10 $zB: 0 Donate	I can't play/download from the Marketplace So last night i got a Zune pass and went to go get some music. I go to get some Queen, and click the download album button, and all the songs switch to Downloading... They stay that way for a while. One of them appears on the Active downloads section with a i in a circle. I then try something simpler, like the Greenday Simpsons Theme on the marketplace front page, this time i try to play it. I get an error box (from both the i and when I play a song), and when I click web help i get error code: C00D1358 original code:80072EFD (i did a search on the boards and got nothing) and MS's help for that error (which I can't seem to post yet) which you could guess, as I'm posting here, there was none. When I first got my Zune I was able to play 30 second trials of songs from the marketplace (this was mid July) Whats up with this? Can anyone help me out? Thanks for reading this.

08-08-2007, 05:27 PM	#2 (permalink)
David I eat babies An army of many Retired Staff Expert Zuner Join Date: Feb 2007 Location: right behind you Posts: 2,854 Reputation: 61 $zB: 79 Donate	DRM fix __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. If you can't beat 'em, join 'em. If you can beat 'em to a pulp, make 'em join you.

08-08-2007, 06:34 PM	#4 (permalink)
David I eat babies An army of many Retired Staff Expert Zuner Join Date: Feb 2007 Location: right behind you Posts: 2,854 Reputation: 61 $zB: 79 Donate	that should have fixed the problem restart your computer also... you did everthing in the link right? did that update on the microsoft website, and replaced your drm folder? __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. If you can't beat 'em, join 'em. If you can beat 'em to a pulp, make 'em join you.

08-08-2007, 07:04 PM	#6 (permalink)
David I eat babies An army of many Retired Staff Expert Zuner Join Date: Feb 2007 Location: right behind you Posts: 2,854 Reputation: 61 $zB: 79 Donate	yeah... I don't have wmp11 on my home computer... and I didn't get any problems like that. however... I used to have 11... then got rid of it... w/e eitherway... I hope you get everything worked out __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. If you can't beat 'em, join 'em. If you can beat 'em to a pulp, make 'em join you.

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08-08-2007, 05:58 PM	#3 (permalink)
ZevGun Zewbie Join Date: Aug 2007 Posts: 9 Reputation: 10 $zB: 0 Donate	i did that, and now after logging in I no longer have the download option is it a different kind of error, or is some stupid software out of date (not the zune one, i've done 2 reinstalls today)

08-08-2007, 07:00 PM	#5 (permalink)
ZevGun Zewbie Join Date: Aug 2007 Posts: 9 Reputation: 10 $zB: 0 Donate	thank you for the help heh, i was backing up the DRM registry key, not the folder i started up in safemode, renamed the DRM folder on the C drive, then did that update I have the option to download again, but it still doesn't work (when trying to play, here is the error message Zune software cannot play the file because a network error occurred. The server might not be available. Verify that you are connected to the network and that your proxy settings are correct. ) is there some option i have to set somewhere? i also called their support, and after 40 min of doing stuff the guy said, i figured out i didn't have windows media player 11 (i never use it) but, as you can tell, that didn't work

08-08-2007, 07:06 PM	#7 (permalink)
ZevGun Zewbie Join Date: Aug 2007 Posts: 9 Reputation: 10 $zB: 0 Donate	err, i think i formed my last post poorly it's still not working, but i have the download option back

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