zune firmware problems

blademaster5911 · 05-17-2007, 03:11 PM

something happened to my zune firmware. Now it wants me to connect to the computer and "restore firmware". When I connect it, the Zune software tries to update the firmware, but fails.

David · 05-17-2007, 05:05 PM

did you try to reformat your zune?... why is it trying to update?

Maybe you need to reformat your zune.

blademaster5911 · 05-19-2007, 05:09 PM

How do I reformat my zune?

ACE · 05-19-2007, 05:15 PM

Uninstall and reinstall Zune Marketplace...
During reinstalling, you will be prompted to connect your Zune.
It won't recognize it and will want to wipe it and restore it to factory settings. You won't lose your library, but you may lose any preloaded content.

Hope that helps...

blademaster5911 · 05-19-2007, 05:21 PM

Ok thanks. I'll try that

blademaster5911 · 05-19-2007, 05:38 PM

I tried it, the software transferred the firmware, but it said something about not being able to save the sync settings because the device is full. Then the update failed.

David · 05-19-2007, 05:53 PM

hmm.... that's troublesome. Maybe you should connect it.. and see what happens.

Then empty your zune within the software. I think you right click it in the left panel of the software and select clear contents of this device... or something like that.

blademaster5911 · 05-19-2007, 05:58 PM

It won't let me clear it. The only option I get when accessing the Zune through the software is to update the firmware (which fails miserably)

blademaster5911 · 05-20-2007, 06:22 PM

WOW. This is annoying the hell out of me.

David · 05-20-2007, 07:22 PM

yeah dude, i'm annoyed by it and I don't have that problem... you tried it on any other computer? or did you call support yet?

timshaftner · 08-05-2007, 10:12 AM

Mine is doing the exact same thing. Just call microsoft and yell at them and they'll send you a new one. Warranty really isnt an issue considering the one I sent back was purchased at Cash Converters!

05-17-2007, 03:11 PM	#1 (permalink)
blademaster5911 Squirt Join Date: Mar 2007 Posts: 16 Reputation: 10	zune firmware problems something happened to my zune firmware. Now it wants me to connect to the computer and "restore firmware". When I connect it, the Zune software tries to update the firmware, but fails.

05-17-2007, 05:05 PM	#2 (permalink)
David I eat babies Retired Staff Expert Zuner Join Date: Feb 2007 Location: right behind you Posts: 2,865 Reputation: 77	did you try to reformat your zune?... why is it trying to update? Maybe you need to reformat your zune. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. If you can't beat 'em, join 'em. If you can beat 'em to a pulp, make 'em join you.

05-19-2007, 05:15 PM	#4 (permalink)
ACE I Scream, U Scream, We... zB Writer Section Staff Elite Zuner Join Date: Mar 2007 Location: Fresno, CA USA Posts: 2,152 Reputation: 221 Awards Showcase Total Awards: 2	Uninstall and reinstall Zune Marketplace... During reinstalling, you will be prompted to connect your Zune. It won't recognize it and will want to wipe it and restore it to factory settings. You won't lose your library, but you may lose any preloaded content. Hope that helps... __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. I'm an To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. ...Do you know what the original ZuneMarketplace looked like?

05-19-2007, 05:53 PM	#7 (permalink)
David I eat babies Retired Staff Expert Zuner Join Date: Feb 2007 Location: right behind you Posts: 2,865 Reputation: 77	hmm.... that's troublesome. Maybe you should connect it.. and see what happens. Then empty your zune within the software. I think you right click it in the left panel of the software and select clear contents of this device... or something like that. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. If you can't beat 'em, join 'em. If you can beat 'em to a pulp, make 'em join you.

05-20-2007, 06:22 PM	#9 (permalink)
blademaster5911 Squirt Join Date: Mar 2007 Posts: 16 Reputation: 10	WOW. This is annoying the hell out of me. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

05-19-2007, 05:09 PM	#3 (permalink)
blademaster5911 Squirt Join Date: Mar 2007 Posts: 16 Reputation: 10	How do I reformat my zune?

05-19-2007, 05:21 PM	#5 (permalink)
blademaster5911 Squirt Join Date: Mar 2007 Posts: 16 Reputation: 10	Ok thanks. I'll try that

05-19-2007, 05:38 PM	#6 (permalink)
blademaster5911 Squirt Join Date: Mar 2007 Posts: 16 Reputation: 10	I tried it, the software transferred the firmware, but it said something about not being able to save the sync settings because the device is full. Then the update failed.

05-19-2007, 05:58 PM	#8 (permalink)
blademaster5911 Squirt Join Date: Mar 2007 Posts: 16 Reputation: 10	It won't let me clear it. The only option I get when accessing the Zune through the software is to update the firmware (which fails miserably)

05-20-2007, 07:22 PM	#10 (permalink)
David I eat babies Retired Staff Expert Zuner Join Date: Feb 2007 Location: right behind you Posts: 2,865 Reputation: 77	yeah dude, i'm annoyed by it and I don't have that problem... you tried it on any other computer? or did you call support yet? __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. If you can't beat 'em, join 'em. If you can beat 'em to a pulp, make 'em join you.

08-05-2007, 10:12 AM	#11 (permalink)
timshaftner Zewbie Join Date: Jul 2007 Posts: 4 Reputation: 10	Mine is doing the exact same thing. Just call microsoft and yell at them and they'll send you a new one. Warranty really isnt an issue considering the one I sent back was purchased at Cash Converters!

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