My Zune won't connect because...

AliceCuppycake · 02-23-2008, 08:51 PM

Okay, so this is the situation:

The other day, there was a box that popped up in my Zune software, asking me if I wanted to update my thingers. I clicked yes, or install, or whatever it was. (I can't remember for some reason.)

So... after it went through the process, it said the installation failed. I unplugged my Zune, and when I tried to plug it in again, it wouldn't connect to the Zune software on my computer...

From here, I tried many things to fix this problem: I tried updating the software again, I looked up error codes to see what the real problem was, I plugged it in to every available USB port (back and front of the compy), and just now, I UnZooned the software and reinstalled it.

So then, the moment of truth, I plug in my Zune, and still... won't connect.

What it does when I plug it in is constantly make that noise where the compy realizes there's something plugged into the USB port, but then it instantly makes the noise when something is unplugged again. Like, within a second. On and off, I guess is the best way to describe it.

For now, I'm totally at a loss of what to do. I have a fear my Zune is broken or something, 'cos my compy and everything is in tip-top shape.

Any advice?

Carlos · 02-23-2008, 08:59 PM

Do a Hard Reset and Reinstall the Software.

Like to hard Reset; http://www.zuneboards.com/forums/zun...binations.html

AliceCuppycake · 02-23-2008, 09:05 PM

Which one is the Hard Reset combination?

Jon · 02-23-2008, 09:09 PM

Quote:

Key combinations you might want to avoid (For these you have to do it while the zune is starting up at the ZUNE screen)

Press and hold the back + center + left buttons and the zune will delete everything it has on it, as well as the firmware.

After doing that, download the software from Microsoft and then update Windows and update your Zune driver.

AliceCuppycake · 02-23-2008, 09:11 PM

Awesome, thank you. =] I will test this out.

AliceCuppycake · 02-23-2008, 09:19 PM

So far, not working.

It keeps blinking on this screen that says:
1. Connect Zune to PC.
2. Open software, restore Zune firmware (etc.)

Hm. Is there something I did wrong?

Carlos · 02-23-2008, 09:25 PM

Yeah connect the Zune to the PC and Open the Zune Software.

AliceCuppycake · 02-23-2008, 09:32 PM

Still nothing, though.
I opened the Zune software and plugged in my Zune and everything.

Am I supposed to wait a while before everything comes together correctly?

Carlos · 02-23-2008, 09:34 PM

Hmm

UnZoone the Software, then make sure Windows is Updated.

02-23-2008, 08:51 PM	#1 (permalink)
AliceCuppycake Zewbie Join Date: Feb 2008 Location: Wonderland Posts: 6 Reputation: 10 $zB: 6 Donate	My Zune won't connect because... Okay, so this is the situation: The other day, there was a box that popped up in my Zune software, asking me if I wanted to update my thingers. I clicked yes, or install, or whatever it was. (I can't remember for some reason.) So... after it went through the process, it said the installation failed. I unplugged my Zune, and when I tried to plug it in again, it wouldn't connect to the Zune software on my computer... From here, I tried many things to fix this problem: I tried updating the software again, I looked up error codes to see what the real problem was, I plugged it in to every available USB port (back and front of the compy), and just now, I UnZooned the software and reinstalled it. So then, the moment of truth, I plug in my Zune, and still... won't connect. What it does when I plug it in is constantly make that noise where the compy realizes there's something plugged into the USB port, but then it instantly makes the noise when something is unplugged again. Like, within a second. On and off, I guess is the best way to describe it. For now, I'm totally at a loss of what to do. I have a fear my Zune is broken or something, 'cos my compy and everything is in tip-top shape. Any advice?

02-23-2008, 08:59 PM	#2 (permalink)
Carlos Jiggadawhat!? Support Team Jr. Staff Experienced Member Join Date: Jun 2007 Location: Miami, FL Posts: 878 Reputation: 100 $zB: 215 Donate	Do a Hard Reset and Reinstall the Software. Like to hard Reset; http://www.zuneboards.com/forums/zun...binations.html __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

02-23-2008, 09:05 PM	#3 (permalink)
AliceCuppycake Zewbie Join Date: Feb 2008 Location: Wonderland Posts: 6 Reputation: 10 $zB: 6 Donate	Which one is the Hard Reset combination? __________________ Alice in the ocean with rainbows. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

02-23-2008, 09:11 PM	#5 (permalink)
AliceCuppycake Zewbie Join Date: Feb 2008 Location: Wonderland Posts: 6 Reputation: 10 $zB: 6 Donate	Awesome, thank you. =] I will test this out. __________________ Alice in the ocean with rainbows. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

02-23-2008, 09:19 PM	#6 (permalink)
AliceCuppycake Zewbie Join Date: Feb 2008 Location: Wonderland Posts: 6 Reputation: 10 $zB: 6 Donate	So far, not working. It keeps blinking on this screen that says: 1. Connect Zune to PC. 2. Open software, restore Zune firmware (etc.) Hm. Is there something I did wrong? __________________ Alice in the ocean with rainbows. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

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02-23-2008, 09:25 PM	#7 (permalink)
Carlos Jiggadawhat!? Support Team Jr. Staff Experienced Member Join Date: Jun 2007 Location: Miami, FL Posts: 878 Reputation: 100 $zB: 215 Donate	Yeah connect the Zune to the PC and Open the Zune Software. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

02-23-2008, 09:32 PM	#8 (permalink)
AliceCuppycake Zewbie Join Date: Feb 2008 Location: Wonderland Posts: 6 Reputation: 10 $zB: 6 Donate	Still nothing, though. I opened the Zune software and plugged in my Zune and everything. Am I supposed to wait a while before everything comes together correctly? __________________ Alice in the ocean with rainbows. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

02-23-2008, 09:34 PM	#9 (permalink)
Carlos Jiggadawhat!? Support Team Jr. Staff Experienced Member Join Date: Jun 2007 Location: Miami, FL Posts: 878 Reputation: 100 $zB: 215 Donate	Hmm UnZoone the Software, then make sure Windows is Updated. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

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