Zune device won't open on computer

m_a_j1989 · 02-02-2008, 06:42 PM

Recently I started getting a message whenever I opened up my zune application saying that it needed to be updated. So about 20 minutes ago I finally updated the software. I plug my zune device into my computer, but I keep getting the message: "The Zune software can't access important data on your Zune. Try disconnecting and reconnecting it. If the problem persists, contact customer support."

I have disconnected and reconnected the device several times now and still no luck. Is this happening to anyone else? Is there something wrong with the new update that is causing my zune not to be read?

runtohell121 · 02-02-2008, 06:45 PM

try reinstalling the software then?

Gregory · 02-02-2008, 06:46 PM

Be sure when you uninstall to uninstall with un zoone.

m_a_j1989 · 02-02-2008, 06:56 PM

So i need to completely uninstall my zune from my computer? Won't that delete all the songs in my library?

runtohell121 · 02-02-2008, 06:57 PM

i hope not, just back up your library on a hard drive or just do a copy and paste it somewhere on your computer...

m_a_j1989 · 02-02-2008, 07:04 PM

It wouldn't allow me to copy and paste it somewhere, so I'm gonna have to burn all my songs. I really hope uninstalling it works though.

Gregory · 02-02-2008, 07:09 PM

No need to burn songs, no music will be lost.

m_a_j1989 · 02-02-2008, 07:20 PM

Okay, so I uninstalled it and I'm still getting the same message as before. Any other suggestions as to what the problem could be?

Could this have something to do with my computer being vista?

02-02-2008, 06:42 PM	#1 (permalink)
m_a_j1989 Zewbie Join Date: Jan 2008 Posts: 7 Reputation: 10 $zB: 4 Donate	Zune device won't open on computer Recently I started getting a message whenever I opened up my zune application saying that it needed to be updated. So about 20 minutes ago I finally updated the software. I plug my zune device into my computer, but I keep getting the message: "The Zune software can't access important data on your Zune. Try disconnecting and reconnecting it. If the problem persists, contact customer support." I have disconnected and reconnected the device several times now and still no luck. Is this happening to anyone else? Is there something wrong with the new update that is causing my zune not to be read?

02-02-2008, 06:46 PM	#3 (permalink)
Gregory Support Team Moderator Ultimate Zuner Join Date: Apr 2007 Location: What a stalker! Posts: 6,433 Reputation: 257 $zB: 3740 Donate	Be sure when you uninstall to uninstall with un zoone. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Do you live outside of the US, have Paypal, and want the Zune Pass? If so PM or visit my To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. .

02-02-2008, 07:09 PM	#7 (permalink)
Gregory Support Team Moderator Ultimate Zuner Join Date: Apr 2007 Location: What a stalker! Posts: 6,433 Reputation: 257 $zB: 3740 Donate	No need to burn songs, no music will be lost. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Do you live outside of the US, have Paypal, and want the Zune Pass? If so PM or visit my To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. .

02-02-2008, 07:20 PM	#8 (permalink)
m_a_j1989 Zewbie Join Date: Jan 2008 Posts: 7 Reputation: 10 $zB: 4 Donate	Okay, so I uninstalled it and I'm still getting the same message as before. Any other suggestions as to what the problem could be? Could this have something to do with my computer being vista? Last edited by m_a_j1989 : 02-02-2008 at 07:59 PM.

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02-02-2008, 06:56 PM	#4 (permalink)
m_a_j1989 Zewbie Join Date: Jan 2008 Posts: 7 Reputation: 10 $zB: 4 Donate	So i need to completely uninstall my zune from my computer? Won't that delete all the songs in my library?

02-02-2008, 07:04 PM	#6 (permalink)
m_a_j1989 Zewbie Join Date: Jan 2008 Posts: 7 Reputation: 10 $zB: 4 Donate	It wouldn't allow me to copy and paste it somewhere, so I'm gonna have to burn all my songs. I really hope uninstalling it works though.

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