Zune Support Request Template

Carlos · 12-09-2007, 11:11 AM

After discussing this between Dizzy and myself we have come up with a new style of requesting for help on the Zune Support Forums. From here on out members will be required* to use this Help Template. Using this Template will greatly enhance the help that we as Support Staff can give. Also it may very well streamline the help for you, thus making it faster for you to get all issues fixed.

When doing this Support Template its important to note that the more descriptive you are with it, the easier and faster it is to actually get the assistance you need. When filling out the sections for it be sure to describe everything in as much detail as possible as well as providing Images and all error codes you receive (If possible).

Code:

VERSION OF ZUNE
======================
Here is where you will list what type of Zune you have. Either a Zune 4/8/30/80.

VERSION OF ZUNE SOFTWARE/FIRMWARE
=====================================
Please let us know exactly what Version of the Zune Software/Firmware you are using. 
That way we know what to expect if anything.

OPERATING SYSTEM
======================
What Operating System are you using?

PROBLEM DESCRIPTION
=======================
Here is where you as a user will describe your problem in detail. 
Please be sure to explain everything that happens and write clearly and neatly.

THINGS ATTEMPTED SO FAR
===========================
What have you done exactly to maybe fix the issue yourself?

HAVE YOU SEARCHED ONLINE/ZUNEBOARDS TO FIND A SOLUTION?
==========================================================
Simple. Have you searched Online or around ZuneBoards to find an answer to your issue?

HAVE YOU RECEIVED ANY ERROR MESSAGES?
========================================
If you have gotten any error messages whatsoever, please label them here.

ATTACHMENTS
====================
Here is where you will put any images of the issue (if any). 
Also remember to clearly label the images so we know whats going on.

Please be sure to use this Support Template every time you need to make a new topic. Using this Template will greatly streamline the Support Given and in turn make your Zune Experience all the better.

*WE WON'T PUNISH YOU OR NOT HELP YOU IF YOU DON'T USE THIS TEMPLATE. HOWEVER IT MAY TAKE LONGER TO GET ZUNE HELP IF YOU DON'T USE THIS SUPPORT TEMPLATE.

Dizzy · 12-09-2007, 07:14 PM

Awesome job Faded! It's great to see this finally in public and I agree, it should make things go a lot smoother!

If anyone has anything they think should be added, we're all ears. This should cover the basics.

Carlos · 12-10-2007, 07:15 AM

Also I didn't mention this, but don't post the templates here. Make seperate topics for them and title the topics appropriately.

EDIT:

If it becomes apparent that no one is using this method. Then a penalty will have to be given. As of now no penalty is given if you dont use this Template. But dont make it a habit to not use it.

Dizzy · 12-10-2007, 03:50 PM

I'm not sure that's the best idea. Sure we could give penalties, but a majority of the people who post here are first timers who probably take little time to look at the stickies (I know I didn't). We'd be giving warnings to just about everyone while not helping our cause at all. Plus, we don't really want to come off as jerks to potential members.

Normally I'd agree, but they're noobs in need of help. It'd be nice if there was some way we could force read a thread before posting a new thread, but that isn't possible. If someone fails to give adequate information the first time around, maybe we could politely point to this in an attempt to get them to relay more info back.

Maybe I'm being too lenient...

Carlos · 12-11-2007, 10:51 AM

Well I mean like only if it becomes an issue. But really I don't see it being an issue. Just trying to scare the folks I guess into using it =P

Dizzy · 12-13-2007, 05:35 PM

LOL. Guess I ruined it.

12-09-2007, 11:11 AM	#1 (permalink)
Carlos The Once and Future King Support Team Jr. Staff Zune Freak Join Date: Jun 2007 Location: Miami, FL Posts: 1,086 Reputation: 115 $zB: 417 Donate	Zune Support Request Template After discussing this between Dizzy and myself we have come up with a new style of requesting for help on the Zune Support Forums. From here on out members will be required* to use this Help Template. Using this Template will greatly enhance the help that we as Support Staff can give. Also it may very well streamline the help for you, thus making it faster for you to get all issues fixed. When doing this Support Template its important to note that the more descriptive you are with it, the easier and faster it is to actually get the assistance you need. When filling out the sections for it be sure to describe everything in as much detail as possible as well as providing Images and all error codes you receive (If possible). Code: VERSION OF ZUNE ====================== Here is where you will list what type of Zune you have. Either a Zune 4/8/30/80. VERSION OF ZUNE SOFTWARE/FIRMWARE ===================================== Please let us know exactly what Version of the Zune Software/Firmware you are using. That way we know what to expect if anything. OPERATING SYSTEM ====================== What Operating System are you using? PROBLEM DESCRIPTION ======================= Here is where you as a user will describe your problem in detail. Please be sure to explain everything that happens and write clearly and neatly. THINGS ATTEMPTED SO FAR =========================== What have you done exactly to maybe fix the issue yourself? HAVE YOU SEARCHED ONLINE/ZUNEBOARDS TO FIND A SOLUTION? ========================================================== Simple. Have you searched Online or around ZuneBoards to find an answer to your issue? HAVE YOU RECEIVED ANY ERROR MESSAGES? ======================================== If you have gotten any error messages whatsoever, please label them here. ATTACHMENTS ==================== Here is where you will put any images of the issue (if any). Also remember to clearly label the images so we know whats going on. Please be sure to use this Support Template every time you need to make a new topic. Using this Template will greatly streamline the Support Given and in turn make your Zune Experience all the better. WE WON'T PUNISH YOU OR NOT HELP YOU IF YOU DON'T USE THIS TEMPLATE. HOWEVER IT MAY TAKE LONGER TO GET ZUNE HELP IF YOU DON'T USE THIS SUPPORT TEMPLATE. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.*

12-09-2007, 07:14 PM	#2 (permalink)
Dizzy caucASIAN, but not as cool as ASIANS Moderator Ultimate Zuner Join Date: Mar 2007 Posts: 6,702 Reputation: 303 $zB: 161 Donate	Awesome job Faded! It's great to see this finally in public and I agree, it should make things go a lot smoother! If anyone has anything they think should be added, we're all ears. This should cover the basics. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Dizzy - Founder of zB REDnecks. Master Chief of Hillbillies.

12-10-2007, 07:15 AM	#3 (permalink)
Carlos The Once and Future King Support Team Jr. Staff Zune Freak Join Date: Jun 2007 Location: Miami, FL Posts: 1,086 Reputation: 115 $zB: 417 Donate	Also I didn't mention this, but don't post the templates here. Make seperate topics for them and title the topics appropriately. EDIT: If it becomes apparent that no one is using this method. Then a penalty will have to be given. As of now no penalty is given if you dont use this Template. But dont make it a habit to not use it. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Last edited by Carlos : 12-10-2007 at 09:05 AM. Reason: Added Penalty

12-10-2007, 03:50 PM	#4 (permalink)
Dizzy caucASIAN, but not as cool as ASIANS Moderator Ultimate Zuner Join Date: Mar 2007 Posts: 6,702 Reputation: 303 $zB: 161 Donate	I'm not sure that's the best idea. Sure we could give penalties, but a majority of the people who post here are first timers who probably take little time to look at the stickies (I know I didn't). We'd be giving warnings to just about everyone while not helping our cause at all. Plus, we don't really want to come off as jerks to potential members. Normally I'd agree, but they're noobs in need of help. It'd be nice if there was some way we could force read a thread before posting a new thread, but that isn't possible. If someone fails to give adequate information the first time around, maybe we could politely point to this in an attempt to get them to relay more info back. Maybe I'm being too lenient... __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Dizzy - Founder of zB REDnecks. Master Chief of Hillbillies.

12-11-2007, 10:51 AM	#5 (permalink)
Carlos The Once and Future King Support Team Jr. Staff Zune Freak Join Date: Jun 2007 Location: Miami, FL Posts: 1,086 Reputation: 115 $zB: 417 Donate	Well I mean like only if it becomes an issue. But really I don't see it being an issue. Just trying to scare the folks I guess into using it =P __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

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12-13-2007, 05:35 PM	#6 (permalink)
Dizzy caucASIAN, but not as cool as ASIANS Moderator Ultimate Zuner Join Date: Mar 2007 Posts: 6,702 Reputation: 303 $zB: 161 Donate	LOL. Guess I ruined it. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Dizzy - Founder of zB REDnecks. Master Chief of Hillbillies.

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