Cookies not enabled

[jmslew1]

I finally got my Zune and I really like it. I was unable to log on to the website since it got changed, and created a new account so I could log back on. Anyway, my problem got solved, but I don't know how. So, I thought I would post it here to see if anyone else had a similar problem.

Problem: Upon trying to set up my account with Microsoft's Zune marketplace through the Zune
software, I get the following message: "Cookies are not enabled. Your browser is not accepting cookies. The Zune registration wizard requires cookies. Please enable cookies and try
again."

Trouble shooting steps taken: I contacted Microsoft Zune support twice about the Zune account
registration and went to tier 3 support both times with no fixes for my
account setup and still getting the message saying cookies are not being
accepted. I am using IE7 as a web browser with default security
settings and Avast antivirus and default Windows Firewall for security.
My Windows XP Pro SP2 is completely up to date. I lowered the security
settings and accepted all cookies under internet options, and the same
happened. I downloaded and installed FireFox. I made it my default web browser and
uninstalled IE7 altogether, and still got the cookies error message from
the Zune software when trying to set up my account. I lowered the
security settings of FireFox, and still got the message from trying to
set up my account with the Zune software. I uninstalled the Avast
antivirus and tried again, I still got the message. I reinstalled
Windows completely, didn't update or install ANYTHING except the Zune software, this time from a
download from the website instead of the included CD. I still got the
message. I then downloaded and installed the Zune software on my
friend's laptop also running Windows XP Pro SP2 completely up to date,
and it worked fine on his laptop with no message about not accepting
cookies and it went right through the account setup with no problems.
Then I disconnected from my internet connection, connected on his network and still had the same problems with the Zune software.

So, I woke up yeaterday morning and said "What the hell, I'll give it one more try before I send it back."... and it worked! I did not udate or change anything, it just worked! So, after having used all the features, except for the wireless (no one else that I know of has a Zune in Germany), I have to say I am very pleased with it.

If anyone else had this problem, or still does and/or knows what the heck was going on before it let me set everything up, please feel free to post and/or explain the problem.

Thanks

[lpxxfaintxx]

Did you restart the computer or something?

[jmslew]

Nope, not even that....it was on all night and i just decided to try it again and it worked....it was really odd.....

[ckord75]

So excited to get my zune last night but came across the same problem you had! Want to ask what you did but it sounds like you have no idea either....Really sad that I can't start the setup wizard....Lowered all my cookies...I realize that your thread has been a while but thought that I would ask if you ever came up with a solution?

[CortninO]

Again, months after the last post, I too am having the same issue! Can anyone please help? This is very frustrating. I've lowered it to where ALL cookies are accepted, restarted my computer, refreshed pages, specifically named zume.net to be accepted, & frankly, I'm getting super aggravated! If anyone has any suggestions, please let me know.

Thanks.

[sly75]

I've had the same issue... I googled my problem and found this solution. I updated my date and time. Once I did, I no longer received the "cookies not enabled" message.


Enable cookies for your Internet browser. If you are using Microsoft Internet Explorer 6 or Windows Internet Explorer 7, follow these steps to modify your cookies:a. Start Microsoft Internet Explorer.
b. On the Tools menu, click Internet Options.
c. Click the Privacy tab, and then move the slider to the setting that you want.
Note The default setting is Medium.
You can also click Advanced for specialized cookie treatment.
2. If you continue to experience this behavior, verify that the date is accurate on the computer.

If you are using Microsoft Windows XP, follow these steps: a. Click Start, click Run, type timedate.cpl, and then click OK.
b. On the Date & Time tab, verify that the correct date and time appears.
c. Make the adjustments that you want, and then click OK.
If you are using Windows Vista, follow these steps: a. Click Start, type timedate.cpl in the Start Search box, and then press ENTER.
b. Verify that the correct date and time appears. If you want to adjust a setting, click Change date and time or click Change Time Zone as appropriate.
Note A User Account Control window may appear after you click Change date and time. If this is the case, click Continue. To change the date and time, you may require the administrator password.
c. If you make any adjustments, click OK to close the Date and Time Settings window or the Time Zone Settings window.
d. Click OK to close the Date and Time window.

[chula_flaca_713]

well yeah i have the same problem what can i do ?