Item is missing or can't be played . . .

genapollo · 11-18-2007, 11:39 AM

Ok, i bought the zune the week it came out last year. I haven't had problems with it thus far, until now. About 6 weeks ago the hard-drive on my laptop fried. All of the music i had on there retired to a shady repose, never to be heard of again. Luckily, all of my music was on my zune so i felt i hadn't lost everything. So, i get a new hard-drive, reinstall the old software and my zune wouldn't recognize my computer as the home computer. Easy fix, thanks to the guest zune hack. Ok, now the important part. I recently upgraded the software like any obedient microsoft follower would and i get rewarded with problems up to wazoo! First, all the music i ripped since my hard-drive replacement syncs in strange playlists while the track info is completely wrong. I rectified that by deleting the recent stuff and re-syncing it. It appeared to work just fine. Now, none - i repeat, none of my music will work at all. I get the now infamous " The Item is missing or can't be played " message. I can't completely delete everything on my zune because i would then lose everything i had before my hard-drive crash. I would appreciate any and all help. I feel that microsoft has dropped the ball yet again. I am beginning to wonder who is running the show at Redmond.

Dizzy · 11-18-2007, 11:55 AM

You can try the HD hack (found here) but quite a few people have found it doesn't completely work with the new software

genapollo · 11-20-2007, 10:03 PM

Ok, i tried the HD hack and nothing happened. Whats the deal here? Does microsoft know how to do anything these days? Do i need to send it in for a replacement or what?

Gregory · 11-21-2007, 05:04 AM

1. Reverse sync to backup your zune's content

2. Press and hold the back arrow key + down key, wait for the device to shut off.

3. Press and hold Play/Pause, until the device turns on.

4.When the device starts to boot, Press and hold Back Button+Left Arrow+Center

5. Wait for the Zune to format.

6. Re-sync all your content from the backup.

frank garcia · 11-25-2007, 10:30 AM

Do you do this while hooked up to Pc and with The Zune Program running?

Dizzy · 11-25-2007, 06:49 PM

1 and 6 should be done connected to the software while the rest should be done without a connection

GreelanceViper · 12-02-2007, 03:26 PM

I have tried to backwards sync my zune with my laptop to make sure that I have all the music on my computer that was on my zune, but when I try to sync the zune nothing happens. it says that it is sync'd but none of the music shows up on my computer. any ideas?

Dizzy · 12-02-2007, 07:16 PM

Are you sure you reverse synced correctly?

GreelanceViper · 12-02-2007, 07:44 PM

Well I think so...I dragged all the files to the collection icon to be sync like it said to and it just said 100% on the sync screen and nothing was put on the computer. I also tried to add a new song to see if it would play but after adding it I got the same message that I have with all the others.

Dizzy · 12-02-2007, 08:19 PM

Interesting. It would seem as though your media doesn't exist on the Zune anymore.

Your best bet is the HDD hack

Quote:

Originally Posted by Dizzy

You can try the HD hack (found here) but quite a few people have found it doesn't completely work with the new software

GreelanceViper · 12-02-2007, 09:44 PM

Ill try the hack but i still have the files on the zune because the space is the same as before I started having problems. Hopefully the HDD hack will work.

GreelanceViper · 12-03-2007, 03:42 AM

Ok, so somehow when I was listening to my zune the whole audio collection somehow got corrupted. Once I removed the files from my zune I was able to get it to sync and it will play the music that I sync now. I don't know what happened but as soon as I rebuild my library I guess it will be back to normal. I still wonder what caused the corruption.

Dizzy · 12-03-2007, 08:51 AM

That's basically what I figured had happened. As for why it happened, I have no idea.

GreelanceViper · 12-03-2007, 06:55 PM

So I thought that everything was working fine after wiping and reinstalling the firmware, but now whenever I try to sync the zune it tries to start syncing but the zune just keeps restarting after about getting about 4 GB sync'd I have no idea whats going on. I am guessing it has somthing to do with the new firmware/software. I am going to try and search around tonight and see if I can find somthing that will work.

Dizzy · 12-03-2007, 07:17 PM

It sounds like it might be your hard drive. That could be why it was corrupt. Probably a bad sector somewhere.

GreelanceViper · 12-04-2007, 12:27 AM

OK so anything I can do for that or do I have to call MS?

Dizzy · 12-04-2007, 02:52 PM

You could replace it yourself by buying a new HDD and voiding the warranty, or you could send it to MS (probably the best course)

GreelanceViper · 12-04-2007, 07:17 PM

OK I guess thats what I will do because I still can't get it to work, and I just tried my friends zune and it worked just fine.

Thanks for all the help

11-18-2007, 11:39 AM	#1 (permalink)
genapollo Zewbie Join Date: Oct 2007 Posts: 2 Reputation: 10	Item is missing or can't be played . . . Ok, i bought the zune the week it came out last year. I haven't had problems with it thus far, until now. About 6 weeks ago the hard-drive on my laptop fried. All of the music i had on there retired to a shady repose, never to be heard of again. Luckily, all of my music was on my zune so i felt i hadn't lost everything. So, i get a new hard-drive, reinstall the old software and my zune wouldn't recognize my computer as the home computer. Easy fix, thanks to the guest zune hack. Ok, now the important part. I recently upgraded the software like any obedient microsoft follower would and i get rewarded with problems up to wazoo! First, all the music i ripped since my hard-drive replacement syncs in strange playlists while the track info is completely wrong. I rectified that by deleting the recent stuff and re-syncing it. It appeared to work just fine. Now, none - i repeat, none of my music will work at all. I get the now infamous " The Item is missing or can't be played " message. I can't completely delete everything on my zune because i would then lose everything i had before my hard-drive crash. I would appreciate any and all help. I feel that microsoft has dropped the ball yet again. I am beginning to wonder who is running the show at Redmond.

11-18-2007, 11:55 AM	#2 (permalink)
Dizzy Joe the Plumber Moderator Ultimate Zuner Join Date: Mar 2007 Posts: 6,732 Reputation: 357	You can try the HD hack (found here) but quite a few people have found it doesn't completely work with the new software __________________ Stop activity immediately if you feel short of breath, faint or dizzy, experience chest pain, or profuse perspiration. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

11-21-2007, 05:04 AM	#4 (permalink)
Gregory Support Team Moderator Ultimate Zuner Join Date: Apr 2007 Location: What a stalker! Posts: 6,441 Reputation: 265	1. Reverse sync to backup your zune's content 2. Press and hold the back arrow key + down key, wait for the device to shut off. 3. Press and hold Play/Pause, until the device turns on. 4.When the device starts to boot, Press and hold Back Button+Left Arrow+Center 5. Wait for the Zune to format. 6. Re-sync all your content from the backup. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Do you live outside of the US, have Paypal, and want the Zune Pass? If so PM or visit my To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. .

11-25-2007, 06:49 PM	#6 (permalink)
Dizzy Joe the Plumber Moderator Ultimate Zuner Join Date: Mar 2007 Posts: 6,732 Reputation: 357	1 and 6 should be done connected to the software while the rest should be done without a connection __________________ Stop activity immediately if you feel short of breath, faint or dizzy, experience chest pain, or profuse perspiration. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

12-02-2007, 07:16 PM	#8 (permalink)
Dizzy Joe the Plumber Moderator Ultimate Zuner Join Date: Mar 2007 Posts: 6,732 Reputation: 357	Are you sure you reverse synced correctly? __________________ Stop activity immediately if you feel short of breath, faint or dizzy, experience chest pain, or profuse perspiration. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

11-20-2007, 10:03 PM	#3 (permalink)
genapollo Zewbie Join Date: Oct 2007 Posts: 2 Reputation: 10	Ok, i tried the HD hack and nothing happened. Whats the deal here? Does microsoft know how to do anything these days? Do i need to send it in for a replacement or what?

11-25-2007, 10:30 AM	#5 (permalink)
frank garcia Squirt Join Date: Jun 2007 Posts: 15 Reputation: 10	Do you do this while hooked up to Pc and with The Zune Program running?

12-02-2007, 03:26 PM	#7 (permalink)
GreelanceViper Squirt Join Date: Jul 2007 Posts: 12 Reputation: 10	I have tried to backwards sync my zune with my laptop to make sure that I have all the music on my computer that was on my zune, but when I try to sync the zune nothing happens. it says that it is sync'd but none of the music shows up on my computer. any ideas?

12-02-2007, 07:44 PM	#9 (permalink)
GreelanceViper Squirt Join Date: Jul 2007 Posts: 12 Reputation: 10	Well I think so...I dragged all the files to the collection icon to be sync like it said to and it just said 100% on the sync screen and nothing was put on the computer. I also tried to add a new song to see if it would play but after adding it I got the same message that I have with all the others.

12-02-2007, 09:44 PM	#11 (permalink)
GreelanceViper Squirt Join Date: Jul 2007 Posts: 12 Reputation: 10	Ill try the hack but i still have the files on the zune because the space is the same as before I started having problems. Hopefully the HDD hack will work.

12-03-2007, 03:42 AM	#12 (permalink)
GreelanceViper Squirt Join Date: Jul 2007 Posts: 12 Reputation: 10	Ok, so somehow when I was listening to my zune the whole audio collection somehow got corrupted. Once I removed the files from my zune I was able to get it to sync and it will play the music that I sync now. I don't know what happened but as soon as I rebuild my library I guess it will be back to normal. I still wonder what caused the corruption.

12-03-2007, 08:51 AM	#13 (permalink)
Dizzy Joe the Plumber Moderator Ultimate Zuner Join Date: Mar 2007 Posts: 6,732 Reputation: 357	That's basically what I figured had happened. As for why it happened, I have no idea. __________________ Stop activity immediately if you feel short of breath, faint or dizzy, experience chest pain, or profuse perspiration. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

12-03-2007, 06:55 PM	#14 (permalink)
GreelanceViper Squirt Join Date: Jul 2007 Posts: 12 Reputation: 10	So I thought that everything was working fine after wiping and reinstalling the firmware, but now whenever I try to sync the zune it tries to start syncing but the zune just keeps restarting after about getting about 4 GB sync'd I have no idea whats going on. I am guessing it has somthing to do with the new firmware/software. I am going to try and search around tonight and see if I can find somthing that will work.

12-03-2007, 07:17 PM	#15 (permalink)
Dizzy Joe the Plumber Moderator Ultimate Zuner Join Date: Mar 2007 Posts: 6,732 Reputation: 357	It sounds like it might be your hard drive. That could be why it was corrupt. Probably a bad sector somewhere. __________________ Stop activity immediately if you feel short of breath, faint or dizzy, experience chest pain, or profuse perspiration. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

12-04-2007, 12:27 AM	#16 (permalink)
GreelanceViper Squirt Join Date: Jul 2007 Posts: 12 Reputation: 10	OK so anything I can do for that or do I have to call MS?

12-04-2007, 02:52 PM	#17 (permalink)
Dizzy Joe the Plumber Moderator Ultimate Zuner Join Date: Mar 2007 Posts: 6,732 Reputation: 357	You could replace it yourself by buying a new HDD and voiding the warranty, or you could send it to MS (probably the best course) __________________ Stop activity immediately if you feel short of breath, faint or dizzy, experience chest pain, or profuse perspiration. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

12-04-2007, 07:17 PM	#18 (permalink)
GreelanceViper Squirt Join Date: Jul 2007 Posts: 12 Reputation: 10	OK I guess thats what I will do because I still can't get it to work, and I just tried my friends zune and it worked just fine. Thanks for all the help

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