IMPENDING COPYRIGHT NOTICE: This template will soon be property of Tech Fix-It and will have thus have a copyright!
Because many requests for computer support don't seem to have the necessary information for people to solve the problem, here are some things you can provide to help you along.
SOFTWARE:
- Brand; program; version and build. If Service Packs are installed, mention these too.
- If the program produces an error, either upload a screenshot of the error message (ALT+PrtScrn), or literally quote
the error in your post at the forum (Preferred).
DRIVERS PROBLEMS:
- Brand and model of the hardware the driver is supposed to work with.
- Version of the driver.
- If the driver produces an error, either upload a screenshot of the error message (ALT+PrtScrn), or literally quote
the error in your post at the forum (Preferred).
OPERATING SYSTEM (OS):
- Version of the OS. If Service Packs are installed, mention these too.
- If the OS produces an error, either upload a screenshot of the error message (ALT+PrtScrn), or literally quote
the error in your post at the forum (Preferred).
- Were there recent crashes that could have caused this problem?
- Did you install new software recently? If this is the case: Which software? (Brand, version, build)
- Did you do any of the following:
- Run a scan with an updated anti-virus program?
- Run a scan with an updated anti-Trojan program?
- Run a scan with an updated root kit detection program? (This only for Windows NT, W2K and newer!)
- Run anti-spyware scans with at least two freshly updated anti-spyware programs? (If so, which ones?)
If any of these program found something, provide us with the information on what it/they found.
HARDWARE:
- Brand (if any), model and configuration of the system (including which OS, Service Packs etc.)
- Type of hardware you're having the problem with.
- Provide a description of the problem you encountered which is as exact as possible.
- If you don't know your hardware specifications use Belarc Advisor
it creates a detailed profile of the installed soft~ and hardware on your system, including Microsoft
Hotfixes, and displays the results in your Web browser. All of your PC profile information is kept private on
your own PC and is not sent to any web server. NOTE: When providing this information please remove any
licenses, listed in the results.
OTHER THINGS:
-For bluescreen errors, either take a picture or provide the STOP code with your post.
-If you think your computer has a virus or is infected in some way, provide a Hijack This log.
-For most hardware/driver issues, it is really helpful if you include a dxDiag report along with your post.
TEMPLATE:
You can use this basic template for problems so you don't forget anything.
Code:
Operating System:
Service Pack:
Software/Driver:
Software/Driver Version:
Error/STOP code:
Hardware Brand (PC Brand):
Where crash occurred (Time and what you were doing):
Detailed Description of Problem:
Image/Screenshot:
Note that this is just a rough template to help you along when you are trying to request support.
Support Request Template
putis.
back and good template 
