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Old 08-01-2008, 10:35 PM   #1 (permalink)
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Default Laptop Battery Problem


...ok on my step-moms laptop(dell running vista basic) doesn't recognize that the battery is there...it use to now when you unplug it dies... the laptop is less then a year old but im not sure...



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Old 08-02-2008, 01:03 AM   #2 (permalink)
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Is it an aftermarket battery or one that came with the laptop?
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Old 08-02-2008, 01:13 AM   #3 (permalink)
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the one that came with it.
and as far as i know its never been taken out(besides me ...today when it said there was no battery
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Old 08-02-2008, 08:19 AM   #4 (permalink)
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less then a year old?

Try your warrenty this sounds like a hardware problem not a software problem..


Hopefully you have warrenty and if you dont tell me what kind of battery you used and ill try to find a cheap one for yah.
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Old 08-04-2008, 07:18 AM   #5 (permalink)
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Actually, this strikes me as a software problem. It could be hardware-something short-circuited in the battery-but I think your computer is to blame. Best way to check? See if you can find someone who's laptop uses the same model battery. If it works, it's software. The computer needs to be able to talk to the battery, or else it won't run. If something is blocking it from seeing the battery, you naturally won't be able to recognize it.
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Old 08-04-2008, 03:12 PM   #6 (permalink)
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how would this result of a software problem?

He cant even detect it.

If he running 3rd party drivers MAYBE that could be a problem but its his mom's i dont think she would wanna mess with 3rd party drivers
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Old 08-04-2008, 05:43 PM   #7 (permalink)
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Exactly. He can't even detect it. That's why I think it's a software problem. But, to be sure, it would be a good idea to try this battery out on another computer. And while I've never tried, a simple voltmeter should be able to test this theory.
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Old 08-04-2008, 07:37 PM   #8 (permalink)
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yeah thats what i think, but, it could very easily be a battery problem
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Old 08-05-2008, 11:14 PM   #9 (permalink)
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I had an issue similar in ways to this. i had a toshiba satellite and the warrenty went out and i started having huge issues with my bios and whatnot, but back to the point the warrenty went out and you started having issues, call dell and start asking for real tech. help they should be able to help you but it sounds like your warrenty i affecting your software like mine.
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Old 08-06-2008, 08:49 PM   #10 (permalink)
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this is probably the battery problem for sure.. either go out and buy your own battery or call dell and ask for a replacement/fix/repair. if you have warranty
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