My Vista PC won't detect my Zune!!

funkyredgurl99 · 11-04-2007, 05:27 PM

My Zune won't be detected by my new Vista Laptop!! I have spent over 4 hours on the phone with Zune all to be told there is nothing they can do......they say it's a problem with my USB ports, but everything else that hooks up to the ports work just fine. I've tried EVERYTHING they told me to do......i've tried resetting the zune while it's plugged in, i've uninstalled and reinstalled the software, i've uninstalled and installed the zune device driver, it's still connects fine to my XP Windows PC:mad.........all i get is Error Code 10: Device cannot start........ANYONE have any help?

ACE · 11-04-2007, 05:37 PM

Try resetting your Zune.

Unplug your Zune.
Hold the back button and up on the middle button together for about 5 seconds. That will reset it.
Plug it back in and it should be detected.

Hope that helps...

bustabo · 11-04-2007, 06:42 PM

if not try reformatting your laptop.

same thing happened to me.

make sure u back up all ur files.

Gregory · 11-05-2007, 04:05 AM

http://support.microsoft.com/kb/927876

rvasquez · 11-18-2007, 08:34 AM

i had the same problem go, to system under control panel then click device manager under portable devices you'll find your zune if it is plugged in then reinstall the driver software

11-04-2007, 05:27 PM	#1 (permalink)
funkyredgurl99 Zewbie Join Date: Nov 2007 Posts: 1 Reputation: 10	My Vista PC won't detect my Zune!! My Zune won't be detected by my new Vista Laptop!! I have spent over 4 hours on the phone with Zune all to be told there is nothing they can do......they say it's a problem with my USB ports, but everything else that hooks up to the ports work just fine. I've tried EVERYTHING they told me to do......i've tried resetting the zune while it's plugged in, i've uninstalled and reinstalled the software, i've uninstalled and installed the zune device driver, it's still connects fine to my XP Windows PC:mad.........all i get is Error Code 10: Device cannot start........ANYONE have any help?

11-04-2007, 05:37 PM	#2 (permalink)
ACE I Scream, U Scream, We... zB Writer Section Staff Elite Zuner Join Date: Mar 2007 Location: Fresno, CA USA Posts: 2,151 Reputation: 218 Awards Showcase Total Awards: 1	Try resetting your Zune. Unplug your Zune. Hold the back button and up on the middle button together for about 5 seconds. That will reset it. Plug it back in and it should be detected. Hope that helps... __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. I'm an To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. ...Do you know what the original ZuneMarketplace looked like?

11-05-2007, 04:05 AM	#4 (permalink)
Gregory Support Team Moderator Ultimate Zuner Join Date: Apr 2007 Location: What a stalker! Posts: 6,441 Reputation: 265	http://support.microsoft.com/kb/927876 __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Do you live outside of the US, have Paypal, and want the Zune Pass? If so PM or visit my To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. .

11-04-2007, 06:42 PM	#3 (permalink)
bustabo Zewbie Join Date: Oct 2007 Posts: 1 Reputation: 10	if not try reformatting your laptop. same thing happened to me. make sure u back up all ur files.

11-18-2007, 08:34 AM	#5 (permalink)
rvasquez Squirt Join Date: Nov 2007 Posts: 13 Reputation: 10	i had the same problem go, to system under control panel then click device manager under portable devices you'll find your zune if it is plugged in then reinstall the driver software

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