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Old 01-06-2011, 11:55 AM   #1
wolfman49036
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Exclamation installation error: 0x80240017

Ok. I'm running windows 7 64 bit ultimate edition. I've been trying very hard to get Zune software to install but I've been having some troubles. i finally got the Zune full package from

Download details: Zune PC Client Software Bundle

but it's giving me this.

INSTALLATION FAILED

Setup must stop because the required package 'windows 7 Portable Device update' didn't install.

Error code: 0x80240017

A required component cannot be installed when you try to install the Zune software

I hope this isn't being caused by the fact that I'm currently in Afghanistan as a deployed soldier and my internet is a little slow. I have downloaded and ran other installations larger than this installation package... Is it that Zune software just doesn't like 64 bit OS of windows 7? Is there some place where i can get an installation that would work for windows 7 64 bit ultimate? Thanks for any help that you all give me in advanced. Just want to get music on my Zune for guard shift.

Last edited by wolfman49036; 01-06-2011 at 02:49 PM.




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Old 01-07-2011, 03:38 PM   #2
Diddy Kong
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Default Error code 80240017

hey mate, no I don't think it is because of your location! I am having the same problem, currently discussing how to fix it:

Problem suspected with Windows 7 portable device update. Error code 0x80070002 when installing Zune; 0X80070422 when installing iTunes.

will tell you if I figure it out



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Old 01-10-2011, 10:30 AM   #3
wolfman49036
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yeah I've seen the error code you have too. the 0.80070002. but i got the full package and now i get the other error code. maybe you should try the other package. i got it from here.

Download details: Zune PC Client Software Bundle

maybe that installer will help you out a little better than it did for me.




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Old 01-10-2011, 06:45 PM   #4
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wow i actually figured this out. OK Diddy download the installer but don't click on the installer to get it to run that way. you need to extract the files from the installer. After that it's just a matter of going into the packages folder (x86 if you have 32 bit operating system or x64 if you have a 64 bit operating system). once you're in the packages folder you should see an installation program called Zune-x64 (or zune-x86 if you're running 32 bit) click on that and it should work. it did for me. i'm running zune right now!




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