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Old 04-13-2012, 02:25 PM   #1
Join Date: Feb 2010
Posts: 3
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Exclamation Need to fix Zune Software issue or workaround


I do not have time to rebuild my pc right now. I am looking for one of two fixs:

1. Software crashes after running for a short time
Problem signature:
Problem Event Name: BEX64
Application Name: Zune.exe
Application Version: 4.8.2345.0
Application Timestamp: 4e3c45e4
Fault Module Name: MSVCR90.dll
Fault Module Version: 9.0.30729.6161
Fault Module Timestamp: 4dace4e7
Exception Offset: 00000000000552d4
Exception Code: c0000417
Exception Data: 0000000000000000
OS Version: 6.1.7601.
Locale ID: 1033
Additional Information 1: d774
Additional Information 2: d774505802dddefb73a7a5f4019ecbf7
Additional Information 3: 86ea
Additional Information 4: 86ea89083520526722b1e1731d424205

I removed the software and all the databases still not working

2. Connect zune to another pc running zune software and sync files over network from the pc giving me issues.

I am going on a trip and lost my zune sync cable but I will probably order another and some how figure out how to get podvasts and newer music on there somehow.

I tried a system restore point when this issue happened, it didnt go back far but when I ran SS, it didnt like the one I chose and rolled back to current day.

Thank you,

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Old 04-14-2012, 08:27 AM   #2
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Reinstall anything you installed or upgraded around the time this issue started (the crashing.) some shared dll for instance may be the culprit, and those are extremely hard to figure out from the error msg alone.

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Old 04-14-2012, 07:27 PM   #3
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I think it was iTunes. I installed it. I removed it, no go, removed Quicktime same thing. Even gutted out leftover stuff, removed zune and gut it out and still no go. Then of course the bad SS.....

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