Zune picks up in device manager, but software won't detect
First off, I'll say it right up front, I'm on xp x64 (I work at a graphics arts business and we do a lot of rendering, and the 64-bit helps out a lot) and I can't get the zune software to detect the zune. I had it working for about a week, then one day when I plugged my zune in, it popped up the "new hardware found" bubble and wouldn't let me install the drivers giving me some services error. I got past that and the device manager picks up my zune fine, I can even do the registry hack and view it in "My Computer", however the zune still will not detect it.
I'm running a virtual machine using vmware on the same machine, and the zune and zune software installed fine on xp pro, but it's really just a hassle to start up my vm just to sync the device up. I was doing some digging around, and even though I used the same .inf to install on the x64 setup, it seems that the main difference I can see is that apparently the software creates a registry key for WudfRd.sys, and in the driver details for Zune, it shows that it includes both wpdusb.sys and wudfrd.sys on my virtual machine drivers, but not my x64 drivers.... /shrug
Anyways, if anybody could help, it'd be awesome. I've tried damn near everything except a system format which if it's absolutely necessary, I could do but really don't want to, as I have a lot of stuff installed and configured to my needs.
i'm not sure if it's the same on vista... but with xp if there's a yellow eclamation mark... then there's something wrong with the drivers, and reinstalling seems to be the best way to fix that... you can try to reinstall the divers manually though... there should be an option for that in the manager
well, there's no yellow exclamation mark by the drivers. It's all installed properly, and as I said, the device manager detects it fine with no errors, the only difference I saw was that .sys file..... sadly, Microsoft has yet to support x64 with their zune software, so it looks like I'm gonna be s.o.l. until they do somethin about it :'(
Tried that and posted the error that a lot of others on x64 are receiving "Could not access network location SystemFolder" when trying to install it via command prompt, and it would just fail using the included setup
yeah, I've tried everything I can think of. When I go to the Zune software, and go to Sync Options -> More Options, under the "Devices" tab my zune isn't even listed.
Hmmmm.... Uninstall Zune with RevoUninstaller its a freeware program look it up on google and then uninstall the Drivers. go to the Zune Site and download it again. Then restart your computer in safe mode and reinstall the zune program in safe mode.
Tried it >.> This is how I had it running in the first place. When you install the driver by editing the .inf, then copying the folder over from a 32-bit install, it doesn't include an uninstaller because you're basically just copying over an already installed program. So there's nothing to uninstall. Now my problem is.... I had everything setup fine, so I'm not having problems with installing the software. Other than the fact that it's not detecting the zune, the software is working fine. My suspicion was that the error was somewhere in the drivers NOT loading that .sys file on xp x64.
Anyways, I'm just going to mess around with the szip .msi file a bit until I can get it to work. I don't think this thread's helping any, if anything, I'm just confusing more people.
yes, that's the way I got the program and driver to work out in the first place. As my very first post said, I had everything working fine, everything would detect properly, sync-up, everything. I plugged my zune in one day and it brought up the "detected new hardware" bubble, which is what threw me off. I used the same file I used the first time, and it wouldn't let me install it. So I wiped it all, reinstalled, and now I have the problem with the software not detecting the zune. My event logs show no errors of any sorts dealing with this issue.