Microsoft Support Links

[Grim]

Below are all of the Zunes most common problems and fixes!

Hardware

Most common player problems can be resolved by restarting the player.

How to update to the current Zune device software version

You cannot update the Zune device's firmware.

The battery does not seem to charge or charges very slowly when you try to charge a Zune device

Your Zune device does not respond when you press a button or a control

Your Zune device is not detected by your computer or the Zune software

Message on your Zune device: "Screen 5 Contact support"

Your Zune device unexpectedly restarts while you are using it

Error message on your Zune device: "The item is missing or can't be played"

Immediately after your Zune starts up, a Zune logo appears on a black screen and your Zune stops responding.

How to help maximize the time that a battery lasts in your Zune device

How to troubleshoot wireless sync issues between the Zune software and the Zune device

If you have tried troubleshooting and are still experiencing problems, you may want to restore the player's software.

Menu items are missing from the Zune player's home screen.



Software

The Zune software is not displayed correctly on the computer

A required component cannot be installed when you try to install the Zune software

How to remove and then reinstall the Zune software

How to create and manage playlists in the Zune software

How to change how audio and video files appear in your Zune collection. (How to edit metadata.)

How to use the Zune software to update album art

Computer requirements for Zune

How to troubleshoot sync issues between the Zune software and the Zune device when you use the Zune sync cable

How to manage podcasts in the Zune software



Accessories

Having issues with the Zune FM Transmitter v2?

How to troubleshoot audio and video issues that you may experience when you use the Zune Dock v2

Compatibility of the Zune Dock v1 with Zune devices

How to troubleshoot the Zune Wireless Remote v2

You cannot hear or see media on the Zune device when you use the Zune AV Output Cable v2

You cannot hear or tune the radio when you have your Zune device connected to the Zune Dock

You experience issues when you try to use certain third-party accessories with a Zune device


Marketplace

Error message when you try to sign in to the Zune Marketplace or when you try to play content from the Zune Marketplace

How to restore lost content that you purchased from Zune Marketplace.

Error message when you try to update or to add credit card information for a Zune account: "Credit card authorization failed"

About Mixview and how to use it.

Description of a Zune Channel and how to subscribe to it

How to cancel a Zune Pass subscription

You cannot use your 14-day trial subscription to download content from Zune Marketplace


Additional Links

Contact Zune Support

Zune Device Warranty