Why won't my zune show my video?

[Element4lyfe]

it shows the icon inside the video menu but when i press the the button to watch the video it doesnt show the picture but u can hear what the video is sayin. i tryed restartin it and shutin it down but nothin works

[Scrapz616]

Does the video play correctly on your computer?

[Element4lyfe]

yea
The videos used to work on my last zune before i returned it

[charmed61]

try drain the battery then if that dont work i think you'll have to hard reset

[Element4lyfe]

whats hard reset?

[Element4lyfe]

i let the batteries run down but it didnt work