For some reason I can not install Zune software onto my computer. Every time I download the software from the site it start out fine and then I get this error message:
SYSTEM UPDATE REQUIRED
Zune software installation can't continue until you've installed one or more updates.
When i go to that link I guess I get confused because all my updates are in checked. I have XP home edition and i'm running sp3. If anyone can help thank you ahead of time.
Open it and extract it to some folder. Navigate to that folder and select startzune.exe. There are some files in another sub folder that you may need to install, I forget the name of the folder though (packages or something). Make sure all of those files are installed and you shouldn't have any issues installing the software.
Ok got the file downloaded and i see the startzune.exe. Just wondering what is the next step that i need to take. Sorry i'm not that handy with computers so if you could tell me what to click on that be great.
ok here is where i stand at now. I got the icon on the desk top and I've installed everything I could and re downloaded the program and now when I start the icon I get a error soon as I start.
Support Team Development Front Super Moderator Expert Zuner
Join Date: Nov 2007
Location: Pennsylvania
Posts: 3,361
extract to some folder means extract it to a folder you specify, there's no right or wrong place to put it. And to answer your second question, the startzune.exe file should install any updates that you need from the folder you extracted to. If it doesn't, you can always find the individual updates in the folder you extracted to.
How do you get at those individual files and how do you know which ones you need?
thanks again.
The icon created in the folder I extracted the files too reads "startzune" no .exe and I can't open it to see the other files. It only tries to open the program.
Last edited by Red Sky; 02-11-2010 at 03:03 PM.
Reason: double.
Support Team Development Front Super Moderator Expert Zuner
Join Date: Nov 2007
Location: Pennsylvania
Posts: 3,361
I suggest you extract it to something like "Zune Full Install" or some folder like that. startzune is a .exe, but chances are that you have known file extensions hidden. Anyway, once you extract, there should be a folder called 'packages' or some sort. Install everything in there. Also for future reference, edit your old posts with the 'edit' button. Double posting is highly discouraged and repeated offense will lead to consequences.
The advice is appreciated.
The repost can be blamed on my unfamiliarity with your site.
I still can't seperate the files, no matter what folder they are in.
No "packages", no .exe, just the single "startzune" icon.
Support Team Development Front Super Moderator Expert Zuner
Join Date: Nov 2007
Location: Pennsylvania
Posts: 3,361
are you sure the package downloaded properly? I can assure you that there's more than just the startzune.exe. Once you download it, you have to open that file to extract the contents to a folder of your choosing. Navigate to that folder and everything will be there.
Need help with a windows XP issue
