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Old 07-06-2009, 09:48 AM   #1 (permalink)
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Default Changed email address, but Zune account login is still old email....
I recently changed my email address. I went to my Zune account online and changed the old email to the new one I am using...

I noticed when I login to my Zune account through the Zune program, it still uses my old email, and doesnt recognize my new one. Can anyone help me on how to get this fixed? If I log on on a friend's zune program, it wants my old email, not the one I changed it to.

Thanks! Sorry if it's confusing, but I'm not sure how to explain it perfectly. Hopefully someone understands.




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Old 07-06-2009, 10:13 AM   #2 (permalink)
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I had this same problem. There isn't anything you can do. Once a Live ID/Email is linked to a Zune or Xbox account it cannot be changed. I contacted Zune Support and that is the answer I was given.
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Old 07-06-2009, 10:16 AM   #3 (permalink)
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Quote:
Originally Posted by soUFJERzz View Post
I had this same problem. There isn't anything you can do. Once a Live ID/Email is linked to a Zune or Xbox account it cannot be changed. I contacted Zune Support and that is the answer I was given.
Ok, good to know. Not a hassle or anything but wasn't sure if I could change it. Little things like that bother me. Thanks for the help!




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Old 07-06-2009, 02:06 PM   #4 (permalink)
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Do you have a 360? I changed my email connected to my live account on there and it affected my zune account also.
  • Go to your Gamercard on the Xbox Live area of the dashboard, then select Account Management.
  • In the Account Management list, select Windows Live ID.
    Choose Change Windows Live ID.
  • You will get this message:
    "Do you have another existing Windows Live ID to associate your Xbox Live account with?" So select Yes, I do
  • Then enter the password for the Windows Live ID that is currently associated with your Gamertag, and click Sign in.
  • Now enter the new e-mail address and the password for the new Windows Live ID that you want to associate with your gamertag, and select Sign in.
  • You'll get this message:
    "Do you want to change the Windows Live ID associated with your Xbox Live account?" So select Yes, change.
  • You'll get this message:
    “We have completed the Windows Live ID change to your Xbox Live account. You will be required to use your new Windows Live ID when you log on to Xbox Live or Xbox.com”
  • Just select "Update Contact Information" if you have to update your contact information.
  • Select Done.
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