Zune Has Encountered A Problem And Needs To Close Whenever Plug In Zune.

drummerboy92 · 10-05-2008, 09:10 PM

Hey,
I just got a zune and installed the software. The software works fine but when i connect the zune and it installs software and launches zune it automatically gives me a message that says ZUNE HAS ENCOUNTERED A PROBLEM AND NEEDS TO CLOSE. I have reinstalled it numerous times and tried everything i know! please help. By the way i have recently installed another harddrive..i dont know if this could be part of the problem..
PLEASE HELP! VERY FRUSTRATED!

SilentWalrus · 10-05-2008, 09:39 PM

Go to the Device Manager list.
Find the Zune in the devices.
Is there a Yellow Exclamation point or a red 'x' next to it?

drummerboy92 · 10-06-2008, 09:01 PM

Hey ive checked that recently too. It does not show either of these and i get a popup that says drivers were installed properly. Thanks for trying though. it means a lot

joeyolio · 10-07-2008, 11:39 AM

what OS do you have?

Justananomaly · 10-07-2008, 01:52 PM

Try this:

Uninstall the software
Run UnZoone (link in my sig)
Reboot
Redownload/reinstall the zune software

drummerboy92 · 10-07-2008, 06:03 PM

I have windows xp service pack 3 thanks

SO i tried the unzzone thing and redowloaded the software, then plugged in the zune and it said "found new hardware zune" after that i clicked on device manager and there was actually a yellow ! next to zune. so i clicked update or install driver...something... and it started the sending files thing and then a pop up said drivers have been installed and it came up on zune.... AND I GOT THE SAME FREAKING MESSAGE!!! then i looked at the driver installer and it said it an error had occurred. I am so freaking mad i dont even know anymore.

Now i looked at the device manager again and it says zune is working fine. I did get an application error from zune.

Neb · 10-07-2008, 07:24 PM

I am having this exact problem. I followed all the steps listed in the general help thread.

I run into a dead end when I try to go to the page to update/reset the DRM and it asks me to click 'Upgrade'. The Upgrade button is grayed out and cannot be clicked on, which I guess means its fully upgraded; but I don't have a clue what to do next.

I have used the unzoone and reinstalled multiple times and the software always crashes on start up.

I really don't want to get rid of my Zune, because its been great until just now

I'm using Vista by the way.

drummerboy92 · 10-07-2008, 07:59 PM

To Neb-
Wow its nice to know im not the only one. but ya this problem really blows i can't figure anything out. i did that same thing with the drm. nothing works!
hopefully some wiz out there can solve to problem.

Neb · 10-08-2008, 04:19 AM

The weird thing is that the software actually continues to run if I don't click "close". I can manage my libraries and what not, but the software never recognizes the Zune, even though Windows does

drummerboy92 · 10-08-2008, 06:54 PM

oh mine comes up with a window saying i can "send" don't send" or "debug" whichever one i chose it always closes...if i have the zune in. i get an appdot error or something and like msvrc.dll... those arent exactly right but it says something like that.

Neb · 10-10-2008, 04:55 AM

Well I've fixed mine. I knew it was a DRM issue, but nothing could fix it, so I reinstalled windows. I had upgraded processors not long ago, and apparently that messes up DRM without a fresh windows install

loh3005 · 10-11-2008, 10:44 AM

Drummerboy, I'm in the same boat with you, i have tried everything i can find on all the forums. What are you running? It may be a common problem i have a 1.81ghz AMD processor

drummerboy92 · 10-12-2008, 08:17 AM

My computer is a AMD Anthlon XP 2600+
1.92 GHz, 512 Ram

loh3005 · 10-12-2008, 09:25 AM

Ok, so this is an AMD thing...

Prec1se · 10-15-2008, 10:59 AM

Not just an AMD thing, I'm running a Intel C2D. Getting the same message. Reinstalled software multiple times. I really dont want to reinstall windows, but I can't live without my Zune 80gb being up to date. Eh whatev.

10-05-2008, 09:10 PM	#1 (permalink)
drummerboy92 Squirt Join Date: Oct 2008 Posts: 18 Reputation: 10	Zune Has Encountered A Problem And Needs To Close Whenever Plug In Zune. Hey, I just got a zune and installed the software. The software works fine but when i connect the zune and it installs software and launches zune it automatically gives me a message that says ZUNE HAS ENCOUNTERED A PROBLEM AND NEEDS TO CLOSE. I have reinstalled it numerous times and tried everything i know! please help. By the way i have recently installed another harddrive..i dont know if this could be part of the problem.. PLEASE HELP! VERY FRUSTRATED!

10-05-2008, 09:39 PM	#2 (permalink)
SilentWalrus Large Walrus Support Team Jr. Staff Premium Member Super Zuner Join Date: Feb 2008 Location: Omaha, Nebraska Posts: 1,870 Reputation: 272 Awards Showcase Total Awards: 1	Go to the Device Manager list. Find the Zune in the devices. Is there a Yellow Exclamation point or a red 'x' next to it? __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Thanks for the sig stkr. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

10-07-2008, 11:39 AM	#4 (permalink)
joeyolio Zewbie Join Date: Oct 2008 Posts: 4 Reputation: 10	what OS do you have? __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

10-07-2008, 01:52 PM	#5 (permalink)
Justananomaly zB Nightshift Support Team Premium Member Section Staff Super Zuner Join Date: Nov 2007 Location: 127.0.0.1 Posts: 1,774 Reputation: 517 Awards Showcase Total Awards: 1	Try this: Uninstall the software Run UnZoone (link in my sig) Reboot Redownload/reinstall the zune software __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. \| To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. \| To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. \| To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. \| To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. "Anomalys exist, for without struggle there is no progress." This post may or may not contain accurate information. This post is that of my own opinion, knowledge, and reasoning, and does not nessessarily reflect that of CroudGather or Zuneboards and their affiliates, period.

10-07-2008, 06:03 PM	#6 (permalink)
drummerboy92 Squirt Join Date: Oct 2008 Posts: 18 Reputation: 10	I have windows xp service pack 3 thanks SO i tried the unzzone thing and redowloaded the software, then plugged in the zune and it said "found new hardware zune" after that i clicked on device manager and there was actually a yellow ! next to zune. so i clicked update or install driver...something... and it started the sending files thing and then a pop up said drivers have been installed and it came up on zune.... AND I GOT THE SAME FREAKING MESSAGE!!! then i looked at the driver installer and it said it an error had occurred. I am so freaking mad i dont even know anymore. Now i looked at the device manager again and it says zune is working fine. I did get an application error from zune. Last edited by Locke : 10-08-2008 at 02:00 PM.

10-06-2008, 09:01 PM	#3 (permalink)
drummerboy92 Squirt Join Date: Oct 2008 Posts: 18 Reputation: 10	Hey ive checked that recently too. It does not show either of these and i get a popup that says drivers were installed properly. Thanks for trying though. it means a lot

10-07-2008, 07:24 PM	#7 (permalink)
Neb Zewbie Join Date: Oct 2008 Posts: 4 Reputation: 10	I am having this exact problem. I followed all the steps listed in the general help thread. I run into a dead end when I try to go to the page to update/reset the DRM and it asks me to click 'Upgrade'. The Upgrade button is grayed out and cannot be clicked on, which I guess means its fully upgraded; but I don't have a clue what to do next. I have used the unzoone and reinstalled multiple times and the software always crashes on start up. I really don't want to get rid of my Zune, because its been great until just now I'm using Vista by the way.

10-07-2008, 07:59 PM	#8 (permalink)
drummerboy92 Squirt Join Date: Oct 2008 Posts: 18 Reputation: 10	To Neb- Wow its nice to know im not the only one. but ya this problem really blows i can't figure anything out. i did that same thing with the drm. nothing works! hopefully some wiz out there can solve to problem.

10-08-2008, 04:19 AM	#9 (permalink)
Neb Zewbie Join Date: Oct 2008 Posts: 4 Reputation: 10	The weird thing is that the software actually continues to run if I don't click "close". I can manage my libraries and what not, but the software never recognizes the Zune, even though Windows does

10-08-2008, 06:54 PM	#10 (permalink)
drummerboy92 Squirt Join Date: Oct 2008 Posts: 18 Reputation: 10	oh mine comes up with a window saying i can "send" don't send" or "debug" whichever one i chose it always closes...if i have the zune in. i get an appdot error or something and like msvrc.dll... those arent exactly right but it says something like that.

10-10-2008, 04:55 AM	#11 (permalink)
Neb Zewbie Join Date: Oct 2008 Posts: 4 Reputation: 10	Well I've fixed mine. I knew it was a DRM issue, but nothing could fix it, so I reinstalled windows. I had upgraded processors not long ago, and apparently that messes up DRM without a fresh windows install

10-11-2008, 10:44 AM	#12 (permalink)
loh3005 Zewbie Join Date: Oct 2008 Posts: 2 Reputation: 10	Drummerboy, I'm in the same boat with you, i have tried everything i can find on all the forums. What are you running? It may be a common problem i have a 1.81ghz AMD processor

10-12-2008, 08:17 AM	#13 (permalink)
drummerboy92 Squirt Join Date: Oct 2008 Posts: 18 Reputation: 10	My computer is a AMD Anthlon XP 2600+ 1.92 GHz, 512 Ram

10-12-2008, 09:25 AM	#14 (permalink)
loh3005 Zewbie Join Date: Oct 2008 Posts: 2 Reputation: 10	Ok, so this is an AMD thing...

10-15-2008, 10:59 AM	#15 (permalink)
Prec1se Zewbie Join Date: Oct 2008 Posts: 4 Reputation: 10	Not just an AMD thing, I'm running a Intel C2D. Getting the same message. Reinstalled software multiple times. I really dont want to reinstall windows, but I can't live without my Zune 80gb being up to date. Eh whatev.

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