Zune software won't update

ShockingAlberto · 10-03-2008, 07:00 AM

In the Settings, under General, there's a little button that tells the Zune software to check for updates. It has never worked. The software will simply crash. I tried doing it today and I'm getting a new error message for some reason.

Board says I can't post an image or a link, so screencapping the error is impossible, I guess. I'll just have to transcribe it.

"Can't check for updates. Please try again later.

Error Summary:
An unknown error occurred. For more info, click Web Help.

Error code:
C00C11CD
(80070422)

Web Help"

Web help itself is no actual help.

Is this progress? What do I do now?

SoFresh · 10-03-2008, 07:14 AM

So I am guessing that you are trying to upgrade to 3.0, right?

If so, try this link and download the Zune 3.0 Package.
Download details: Zune 3.0

Try that out, if it end up working, open the Zune software up and you will then be able to update your Zune firmware to 3.0. It will include the 2 games, Hexic, and Texas Hold 'Em

Flash Gordon · 11-18-2008, 12:33 PM

Bump.

For those having trouble updating because of:

Error Summary:
An unknown error occurred. For more info, click Web Help.

Error code:
C00C11CD
(80070422)

I've solved it (for XP, anyway).

Go to Start>Run... and type in "services.msc", Look for "Automatic Updates" and make sure the startup type is set to Automatic.

Worked for me!

Scrapz616 · 11-18-2008, 12:51 PM

Thanx for the info Flash, it worked for me now, mine was set on disabled for some reason. Thanx, +rep

10-03-2008, 07:00 AM	#1 (permalink)
ShockingAlberto Zewbie Join Date: Sep 2008 Posts: 6 Reputation: 10	Zune software won't update In the Settings, under General, there's a little button that tells the Zune software to check for updates. It has never worked. The software will simply crash. I tried doing it today and I'm getting a new error message for some reason. Board says I can't post an image or a link, so screencapping the error is impossible, I guess. I'll just have to transcribe it. "Can't check for updates. Please try again later. Error Summary: An unknown error occurred. For more info, click Web Help. Error code: C00C11CD (80070422) Web Help" Web help itself is no actual help. Is this progress? What do I do now?

10-03-2008, 07:14 AM	#2 (permalink)
SoFresh Experienced Zuner Join Date: Oct 2008 Location: Naples, FL Posts: 192 Reputation: 37	So I am guessing that you are trying to upgrade to 3.0, right? If so, try this link and download the Zune 3.0 Package. Download details: Zune 3.0 Try that out, if it end up working, open the Zune software up and you will then be able to update your Zune firmware to 3.0. It will include the 2 games, Hexic, and Texas Hold 'Em __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. <--- Use it! +Rep anyone that has helped you.

11-18-2008, 12:51 PM	#4 (permalink)
Scrapz616 Support Team Super Zuner Join Date: Mar 2007 Location: New York Posts: 1,691 Reputation: 153	Thanx for the info Flash, it worked for me now, mine was set on disabled for some reason. Thanx, +rep __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. *Throw Ya L's Up* To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

11-18-2008, 12:33 PM	#3 (permalink)
Flash Gordon Experienced Zuner Join Date: Feb 2007 Location: Phoenix, Arizona Posts: 244 Reputation: 142	Bump. For those having trouble updating because of: Error Summary: An unknown error occurred. For more info, click Web Help. Error code: C00C11CD (80070422) I've solved it (for XP, anyway). Go to Start>Run... and type in "services.msc", Look for "Automatic Updates" and make sure the startup type is set to Automatic. Worked for me!

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