Software will not Detect Zune

Lucky704 · 08-13-2008, 12:26 AM

VERSION OF ZUNE
======================
Zune 30

VERSION OF ZUNE SOFTWARE/FIRMWARE
=====================================
2.5.400

OPERATING SYSTEM
======================
Windows XP Service Pack 3

PROBLEM DESCRIPTION
=======================
My computer detects the Zune and apparently has no problems with it (I right clicked My Computer > Properties > Hardware Tab > Device Manager and it lists the Zune under Portable Devices without a yellow exclamation mark).

Every time I plug in my Zune, the Zune software maximizes into focus, but the icon at the bottom left is still empty and reads "No Zune Connected."

THINGS ATTEMPTED SO FAR
===========================
Nothing yet ... don't want to mess anything up further.

HAVE YOU SEARCHED ONLINE/ZUNEBOARDS TO FIND A SOLUTION?
================================================== ========
Yes ... solution wasn't found.

HAVE YOU RECEIVED ANY ERROR MESSAGES?
========================================
No.

ATTACHMENTS
====================
None.

SilentWalrus · 08-13-2008, 12:33 AM

Quote:

Originally Posted by SilentWalrus

Use a program called UnZoone Remove-it.org > Tools > UnZoone, it will completely remove the Zune software from your computer. Then reinstall the software from zune.net Zune.net | Zune Software - Download

Lucky704 · 08-13-2008, 10:42 AM

I love YOU, and I love this website.

Next time any of my friends has a problem with their Zune, I'm referring them straight to here.

Thank you so much for your speedy assistance.

Justananomaly · 08-13-2008, 10:50 AM

"Whats the problem then?"
"Bad wood."
"So what do we do?"
"Tear out bad wood. Put in new wood."

I love John Goodman..

nmill · 08-13-2008, 04:14 PM

My situation is the same. Same computer OS. Same Zune sofeware. I have used unzoone numerous times and reinstalled the software from zune.net and also the zune package from microsoft.com. I am at a loss as to what else to do. I have also talked to zune support which was a total waste of time. Please help me.
The only thing I haven't tried is a hard reset. Kind of leary about doing that if software won't recognize then there will be no music on it and I won't be able to add any.... Thoughts anyone?

Lucky704 · 08-13-2008, 04:37 PM

That's strange ...

So your computer is detecting the Zune without the yellow exclamation mark beside it, but the software isn't recognizing it?

And UnZoone didn't fix it?

I tried UnZoone twice ... the first time, I didn't get a result, but the second time, everything worked perfectly just like before.

Is your Zune unplugged while you use UnZoone?

nmill · 08-13-2008, 04:45 PM

No it is not plugged in. Seems to me that it is an issue with the 2.5 software. But, I could be incorrect. When I plug the Zune in is says connected but software does not recognize.

phreakin318 · 08-13-2008, 05:11 PM

first of all xp pro service pack 3 is junk lol stick with service pack 2 , uninstall your zune software(with zune unplugged) reinstall the software then plug back in the zune. it should detect it just fine, if not it might be a corrupt download which i got the 1st few times i tried to set mine up.. good luck with it

Quote:

Originally Posted by Lucky704

VERSION OF ZUNE
======================
Zune 30

VERSION OF ZUNE SOFTWARE/FIRMWARE
=====================================
2.5.400

OPERATING SYSTEM
======================
Windows XP Service Pack 3

PROBLEM DESCRIPTION
=======================
My computer detects the Zune and apparently has no problems with it (I right clicked My Computer > Properties > Hardware Tab > Device Manager and it lists the Zune under Portable Devices without a yellow exclamation mark).

Every time I plug in my Zune, the Zune software maximizes into focus, but the icon at the bottom left is still empty and reads "No Zune Connected."

THINGS ATTEMPTED SO FAR
===========================
Nothing yet ... don't want to mess anything up further.

HAVE YOU SEARCHED ONLINE/ZUNEBOARDS TO FIND A SOLUTION?
================================================== ========
Yes ... solution wasn't found.

HAVE YOU RECEIVED ANY ERROR MESSAGES?
========================================
No.

ATTACHMENTS
====================
None.

newstart · 08-13-2008, 05:57 PM

another possible solution would be to try it on a vitual pc. its free from microsoft.

nmill · 08-14-2008, 08:30 AM

Microsoft XP sp3 was the problem in my case. I had to reinstall sp3 until it completed successfully. Re-installed the zune software and it worked perfectly. Thank You so much...

I had been trying to figure this out for 2 weeks and microsoft couldn't even figure out the problem. You all rock...

08-13-2008, 12:26 AM	#1 (permalink)
Lucky704 Zewbie Join Date: Dec 2007 Posts: 5 Reputation: 10	Software will not Detect Zune VERSION OF ZUNE ====================== Zune 30 VERSION OF ZUNE SOFTWARE/FIRMWARE ===================================== 2.5.400 OPERATING SYSTEM ====================== Windows XP Service Pack 3 PROBLEM DESCRIPTION ======================= My computer detects the Zune and apparently has no problems with it (I right clicked My Computer > Properties > Hardware Tab > Device Manager and it lists the Zune under Portable Devices without a yellow exclamation mark). Every time I plug in my Zune, the Zune software maximizes into focus, but the icon at the bottom left is still empty and reads "No Zune Connected." THINGS ATTEMPTED SO FAR =========================== Nothing yet ... don't want to mess anything up further. HAVE YOU SEARCHED ONLINE/ZUNEBOARDS TO FIND A SOLUTION? ================================================== ======== Yes ... solution wasn't found. HAVE YOU RECEIVED ANY ERROR MESSAGES? ======================================== No. ATTACHMENTS ==================== None.

08-13-2008, 10:50 AM	#4 (permalink)
Justananomaly zB Nightshift Support Team Premium Member Section Staff Super Zuner Join Date: Nov 2007 Location: 127.0.0.1 Posts: 1,774 Reputation: 517 Awards Showcase Total Awards: 1	"Whats the problem then?" "Bad wood." "So what do we do?" "Tear out bad wood. Put in new wood." I love John Goodman.. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. \| To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. \| To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. \| To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. \| To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. "Anomalys exist, for without struggle there is no progress." This post may or may not contain accurate information. This post is that of my own opinion, knowledge, and reasoning, and does not nessessarily reflect that of CroudGather or Zuneboards and their affiliates, period.

08-13-2008, 04:14 PM	#5 (permalink)
nmill Zewbie Join Date: Aug 2008 Posts: 3 Reputation: 10	My situation is the same. Same computer OS. Same Zune sofeware. I have used unzoone numerous times and reinstalled the software from zune.net and also the zune package from microsoft.com. I am at a loss as to what else to do. I have also talked to zune support which was a total waste of time. Please help me. The only thing I haven't tried is a hard reset. Kind of leary about doing that if software won't recognize then there will be no music on it and I won't be able to add any.... Thoughts anyone? Last edited by nmill : 08-13-2008 at 04:21 PM. Reason: add more info

08-14-2008, 08:30 AM	#10 (permalink)
nmill Zewbie Join Date: Aug 2008 Posts: 3 Reputation: 10	Finally it worked... Microsoft XP sp3 was the problem in my case. I had to reinstall sp3 until it completed successfully. Re-installed the zune software and it worked perfectly. Thank You so much... I had been trying to figure this out for 2 weeks and microsoft couldn't even figure out the problem. You all rock...

08-13-2008, 10:42 AM	#3 (permalink)
Lucky704 Zewbie Join Date: Dec 2007 Posts: 5 Reputation: 10	I love YOU, and I love this website. Next time any of my friends has a problem with their Zune, I'm referring them straight to here. Thank you so much for your speedy assistance.

08-13-2008, 04:37 PM	#6 (permalink)
Lucky704 Zewbie Join Date: Dec 2007 Posts: 5 Reputation: 10	That's strange ... So your computer is detecting the Zune without the yellow exclamation mark beside it, but the software isn't recognizing it? And UnZoone didn't fix it? I tried UnZoone twice ... the first time, I didn't get a result, but the second time, everything worked perfectly just like before. Is your Zune unplugged while you use UnZoone?

08-13-2008, 04:45 PM	#7 (permalink)
nmill Zewbie Join Date: Aug 2008 Posts: 3 Reputation: 10	No it is not plugged in. Seems to me that it is an issue with the 2.5 software. But, I could be incorrect. When I plug the Zune in is says connected but software does not recognize.

08-13-2008, 05:57 PM	#9 (permalink)
newstart Experienced Zuner Join Date: Jul 2008 Posts: 197 Reputation: 23	another possible solution would be to try it on a vitual pc. its free from microsoft.

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