Zune Software on XP Freezing Constantly

gelaine · 07-08-2008, 12:30 PM

VERSION OF ZUNE
======================
Zune 80

VERSION OF ZUNE SOFTWARE/FIRMWARE
=====================================
2.5

OPERATING SYSTEM
======================
XP Pro - fully updated

PROBLEM DESCRIPTION
=======================
Originally installed from CD in the box. I have about 53GB of music now in the library and on the Zune.

Problems:
1) The software takes eons to start - at least 5 minutes.
2) It frozen 95% of the time for up to 20 mins. Sometimes the screen is visible, sometimes it's not. I cannot use it to do anything because I can never navigate through it long enough before it freezes.
3) It won't exit -I usually have to end it through Task Manager.

It DOES update the library soon after new things are added. There are no tagging issues. The Zune device is fine. However, I can never predict when it will decide to actually sync with the Zune device, so I just have to leave them connected for many hours until they decide to talk.

THINGS ATTEMPTED SO FAR
===========================
Uninstalling through the Control Panel and reinstalling both from the Zune site and separately from the Microsoft Downloads. The first time it got stuck at the last step at 99% and never finished. So I ended it and got the version from Microsoft.

HAVE YOU SEARCHED ONLINE/ZUNEBOARDS TO FIND A SOLUTION?
================================================== ========
Yes... no one seems to be reporting this. I've Googled the interwebs as well. See some complaining, but no solutions.

HAVE YOU RECEIVED ANY ERROR MESSAGES?
========================================
No

ATTACHMENTS
====================
Here is where you will put any images of the issue (if any).
Also remember to clearly label the images so we know whats going on.

Man. · 07-09-2008, 08:12 AM

I think its a ram problem. Have you tried running the Zune software on its own without having anything else running.

gelaine · 07-09-2008, 08:58 AM

Yeah - same issues. I have 1.25GB of RAM too...

Dizzy · 07-09-2008, 03:51 PM

Try disabling Graphic Animation. Its in the software settings.

07-08-2008, 12:30 PM	#1 (permalink)
gelaine Zewbie Join Date: Jul 2008 Posts: 2 Reputation: 10 $zB: 2 Donate	Zune Software on XP Freezing Constantly VERSION OF ZUNE ====================== Zune 80 VERSION OF ZUNE SOFTWARE/FIRMWARE ===================================== 2.5 OPERATING SYSTEM ====================== XP Pro - fully updated PROBLEM DESCRIPTION ======================= Originally installed from CD in the box. I have about 53GB of music now in the library and on the Zune. Problems: 1) The software takes eons to start - at least 5 minutes. 2) It frozen 95% of the time for up to 20 mins. Sometimes the screen is visible, sometimes it's not. I cannot use it to do anything because I can never navigate through it long enough before it freezes. 3) It won't exit -I usually have to end it through Task Manager. It DOES update the library soon after new things are added. There are no tagging issues. The Zune device is fine. However, I can never predict when it will decide to actually sync with the Zune device, so I just have to leave them connected for many hours until they decide to talk. THINGS ATTEMPTED SO FAR =========================== Uninstalling through the Control Panel and reinstalling both from the Zune site and separately from the Microsoft Downloads. The first time it got stuck at the last step at 99% and never finished. So I ended it and got the version from Microsoft. HAVE YOU SEARCHED ONLINE/ZUNEBOARDS TO FIND A SOLUTION? ================================================== ======== Yes... no one seems to be reporting this. I've Googled the interwebs as well. See some complaining, but no solutions. HAVE YOU RECEIVED ANY ERROR MESSAGES? ======================================== No ATTACHMENTS ==================== Here is where you will put any images of the issue (if any). Also remember to clearly label the images so we know whats going on.

07-09-2008, 08:12 AM	#2 (permalink)
Man. Supreme Zune God Support Team Jr. Staff GFX Crew Zune Freak Join Date: Aug 2007 Location: United Kingdom Posts: 1,201 Reputation: 82 $zB: 604 Donate	I think its a ram problem. Have you tried running the Zune software on its own without having anything else running. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

07-09-2008, 03:51 PM	#4 (permalink)
Dizzy caucASIAN, but not as cool as ASIANS Moderator Ultimate Zuner Join Date: Mar 2007 Posts: 6,634 Reputation: 275 $zB: 111 Donate Awards Showcase Total Awards: 4	Try disabling Graphic Animation. Its in the software settings. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Dizzy - Founder of zB REDnecks. Master Chief of Hillbillies.

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07-09-2008, 08:58 AM	#3 (permalink)
gelaine Zewbie Join Date: Jul 2008 Posts: 2 Reputation: 10 $zB: 2 Donate	Yeah - same issues. I have 1.25GB of RAM too...

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