zune software help!?!?

mistuhsmileylol · 03-02-2008, 04:01 PM

VERSION OF ZUNE
======================
zune 80gb

VERSION OF ZUNE SOFTWARE/FIRMWARE
=====================================
2.3? i dont know ive been downloading many different one because it didnt work

OPERATING SYSTEM
======================
window xp,sp2

PROBLEM DESCRIPTION
=======================
INSTALLATION FAILED:
Setup must stop because the required package Zune failed to install.
DIFXAPP: InstallDriverPackages failed with error 0x2
Error code: 0x80070643
go.microsoft.com/fwlink/?LinkID=101253

Im pretty sure it isnt the zune itself but the program

THINGS ATTEMPTED SO FAR
===========================
i installed with the whole package 100mb + and it used to have the rollback error but i edited the registry and it went away but the InstallDriverPackages failed with error 0x2 is still there. i downloaded szip and installed but when i start up the program it doesnt start.

HAVE YOU SEARCHED ONLINE/ZUNEBOARDS TO FIND A SOLUTION?
================================================== ========
ive looked everywhere

HAVE YOU RECEIVED ANY ERROR MESSAGES?
========================================
DIFXAPP: InstallDriverPackages failed with error 0x2
Error code: 0x80070643

ATTACHMENTS
====================
N/A

i recently bought the zune since my ipod broke but the zune software seriously suck T_T itunes was A WHOLE LOT easier then this. help would greatly be appreciated.

Dizzy · 03-03-2008, 08:44 AM

I'd try the fixes for software 2.3 install errors here: http://www.zuneboards.com/forums/gen...re-issues.html

mistuhsmileylol · 03-03-2008, 07:23 PM

i have tried that

Install Driver Fail/Remove Driver Fail/RollBack Error/Error 0x80070643:

Method 1:
After 90 minutes on the phone with tech support, we ended up downloading a MS program called "Windows Install Cleanup." I believe it erases the active program files so your computer doesnt think its there. Once I did that, the new version installed just fine. I believe I was getting the same error codes as you.
Thanks speedster00

Method 2:
Alright guys! MyJules, a Zune Team Member on here, has been communicating with me and just sent me an email that fixed my install. I don't recommend this to anyone just yet who is not comfortable using regedit. Make a restore point before doing this. What you need to do is go here in the registry:

HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Win dows\Installer

Then create a new DWORD value and name it:

DisableRollback

Then modify it to 1

close regedit and reboot.........install the zune software

Setup will still fail but it will NOT rollback. Check and see if you have zune files or not on your system. It should be in c:\Program Files\Zune

Then you can click on zune.exe in that folder. Now mine did come back up and say there was an update to 2.1 again and went back thru the install and error out, but it's installed and working.

After you have the software on and working, I was advised we should delete that registry key.

I really hope this works for you all that are having the 80070643 error and my sincere thanks to the Zune team members for their hard work!!!
Thanks TUNDRA35

Method 3:
Turn on Windows Firewall. That's it...
Thanks LokiCaprion

Thread Discussion: http://www.zuneboards.com/forums/zun...x80070643.html
AND
http://www.zuneboards.com/forums/zun...e-posting.html

but i dont exactly understand the first and third step......but yea

wyckedcombo17 · 03-03-2008, 07:39 PM

try cleaning the registry as well

mistuhsmileylol · 03-03-2008, 08:56 PM

i have i used tune up utilities. this is so frustrating -____-

mistuhsmileylol · 03-04-2008, 07:31 PM

some help plz?

mistuhsmileylol · 03-07-2008, 09:48 PM

anyone? its been a week T_T

dark_nes666 · 03-07-2008, 09:55 PM

People talk about the error code here
http://forums.microsoft.com/MSDN/Sho...11472&SiteID=1

mistuhsmileylol · 03-07-2008, 11:09 PM

thx for the site ima try it out

03-02-2008, 04:01 PM	#1 (permalink)
mistuhsmileylol Zuner Join Date: Feb 2008 Posts: 91 Reputation: 10	zune software help!?!? VERSION OF ZUNE ====================== zune 80gb VERSION OF ZUNE SOFTWARE/FIRMWARE ===================================== 2.3? i dont know ive been downloading many different one because it didnt work OPERATING SYSTEM ====================== window xp,sp2 PROBLEM DESCRIPTION ======================= INSTALLATION FAILED: Setup must stop because the required package Zune failed to install. DIFXAPP: InstallDriverPackages failed with error 0x2 Error code: 0x80070643 go.microsoft.com/fwlink/?LinkID=101253 Im pretty sure it isnt the zune itself but the program THINGS ATTEMPTED SO FAR =========================== i installed with the whole package 100mb + and it used to have the rollback error but i edited the registry and it went away but the InstallDriverPackages failed with error 0x2 is still there. i downloaded szip and installed but when i start up the program it doesnt start. HAVE YOU SEARCHED ONLINE/ZUNEBOARDS TO FIND A SOLUTION? ================================================== ======== ive looked everywhere HAVE YOU RECEIVED ANY ERROR MESSAGES? ======================================== DIFXAPP: InstallDriverPackages failed with error 0x2 Error code: 0x80070643 ATTACHMENTS ==================== N/A i recently bought the zune since my ipod broke but the zune software seriously suck T_T itunes was A WHOLE LOT easier then this. help would greatly be appreciated.

03-03-2008, 08:44 AM	#2 (permalink)
Dizzy Joe the Plumber Moderator Ultimate Zuner Join Date: Mar 2007 Posts: 6,732 Reputation: 357	I'd try the fixes for software 2.3 install errors here: http://www.zuneboards.com/forums/gen...re-issues.html __________________ Stop activity immediately if you feel short of breath, faint or dizzy, experience chest pain, or profuse perspiration. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

03-03-2008, 07:23 PM	#3 (permalink)
mistuhsmileylol Zuner Join Date: Feb 2008 Posts: 91 Reputation: 10	i have tried that Install Driver Fail/Remove Driver Fail/RollBack Error/Error 0x80070643: Method 1: After 90 minutes on the phone with tech support, we ended up downloading a MS program called "Windows Install Cleanup." I believe it erases the active program files so your computer doesnt think its there. Once I did that, the new version installed just fine. I believe I was getting the same error codes as you. Thanks speedster00 Method 2: Alright guys! MyJules, a Zune Team Member on here, has been communicating with me and just sent me an email that fixed my install. I don't recommend this to anyone just yet who is not comfortable using regedit. Make a restore point before doing this. What you need to do is go here in the registry: HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Win dows\Installer Then create a new DWORD value and name it: DisableRollback Then modify it to 1 close regedit and reboot.........install the zune software Setup will still fail but it will NOT rollback. Check and see if you have zune files or not on your system. It should be in c:\Program Files\Zune Then you can click on zune.exe in that folder. Now mine did come back up and say there was an update to 2.1 again and went back thru the install and error out, but it's installed and working. After you have the software on and working, I was advised we should delete that registry key. I really hope this works for you all that are having the 80070643 error and my sincere thanks to the Zune team members for their hard work!!! Thanks TUNDRA35 Method 3: Turn on Windows Firewall. That's it... Thanks LokiCaprion Thread Discussion: http://www.zuneboards.com/forums/zun...x80070643.html AND http://www.zuneboards.com/forums/zun...e-posting.html but i dont exactly understand the first and third step......but yea Last edited by mistuhsmileylol : 03-03-2008 at 07:24 PM. Reason: messed up copy and paste

03-03-2008, 07:39 PM	#4 (permalink)
wyckedcombo17 An army of many Experienced Member Join Date: Aug 2007 Location: in a box Posts: 808 Reputation: 51	try cleaning the registry as well __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. "When the power of love finally overcomes the love of power, the world will know peace." - Hendrix (sig by Tobososlow) trouble tagging music? get Picard Tagger To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. , it works great!

03-03-2008, 08:56 PM	#5 (permalink)
mistuhsmileylol Zuner Join Date: Feb 2008 Posts: 91 Reputation: 10	i have i used tune up utilities. this is so frustrating -____-

03-04-2008, 07:31 PM	#6 (permalink)
mistuhsmileylol Zuner Join Date: Feb 2008 Posts: 91 Reputation: 10	some help plz?

03-07-2008, 09:48 PM	#7 (permalink)
mistuhsmileylol Zuner Join Date: Feb 2008 Posts: 91 Reputation: 10	anyone? its been a week T_T

03-07-2008, 09:55 PM	#8 (permalink)
dark_nes666 Experienced Zuner Join Date: Jul 2007 Location: Texas Posts: 171 Reputation: 12	People talk about the error code here http://forums.microsoft.com/MSDN/Sho...11472&SiteID=1

03-07-2008, 11:09 PM	#9 (permalink)
mistuhsmileylol Zuner Join Date: Feb 2008 Posts: 91 Reputation: 10	thx for the site ima try it out

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