Zune desktop software won't play/open files in collection

Buffsteph · 01-28-2008, 01:29 PM

Solved all problems with loading software and Zune device working well however when I go to use the software to play music on the desktop(No Zune device connected i.e. use as media player) nothing happens it just lists the track and says opening. They play on the Zune device just fine & when I select the same track in WMP 11, no problem it opens straight away.

Anyone have same problem? Solution?

Gregory · 01-28-2008, 01:37 PM

Try uninstalling with UnZoone, and reinstalling.

mk1000 · 01-28-2008, 02:11 PM

Yeah, use UnZoone. I had had the same exact problem for a long time. I had it before UnZoone was updated to the current software so I had to do loads of stuff, and it took around two weeks for me to fix the problem. Anyway, just go ahead and use UnZoone, install it and hit us back up here with your results.

CameleonMK · 01-28-2008, 02:14 PM

Is the desktop a source where you get your music.

Buffsteph · 01-29-2008, 12:00 AM

Thanks for the tips, however...

The music is in "my Music" and in Zune folder within my music.If I uninstall will it erase all my music files? As I would be a bit reluctant to do that.

Aden · 01-29-2008, 02:28 AM

Hmm, it shouldnt delete the folder, but just to be safe, you could always move the music out of the Zune folder and into just the My Music default directory.

Buffsteph · 01-30-2008, 09:45 AM

I have unzooned and reinstalled using szip2 but no dice. It still won't play music on the software. It just says opening file as before.

No worries I will just use WMP 11 to play music on desktop. It does seem odd though? Must be a fix somewhere.

Dizzy · 01-30-2008, 04:22 PM

Have you tried updating your audio driver? Also, there's a newer version of the software out that SZIP doesn't update to, so you'll have to install off the Zune.net website

Buffsteph · 01-31-2008, 12:24 PM

Installed new Zune software and checked for driver updates but no luck. But no real problem I will use WMP instead of zune software for playback on PC.

Thanks again for advice.

blufloyde · 02-01-2008, 06:10 PM

you wouldn't happen to be using vista would you?? i'm having the same problem and oddly enough if the user account control is off i can't even start the zune software. it gives me the can't connect to zune marketplace error every time.

Dizzy · 02-02-2008, 01:41 PM

Your problem is quite strange. Try uninstalling and then reinstalling.

Sometimes running the collection reset tool helps in song playing: http://www.zuneboards.com/forums/gen...agnostics.html

Buffsteph · 02-03-2008, 09:41 AM

Quote:

Originally Posted by Dizzy

Your problem is quite strange. Try uninstalling and then reinstalling.

Sometimes running the collection reset tool helps in song playing: http://www.zuneboards.com/forums/gen...agnostics.html

Have tried uninstalling and reinstalling but still not working. But as I say no problem

Quote:

Originally Posted by blufloyde

you wouldn't happen to be using vista would you?? i'm having the same problem and oddly enough if the user account control is off i can't even start the zune software. it gives me the can't connect to zune marketplace error every time.

I'm using XP. SP2 . Wish I could help.

Dizzy · 02-03-2008, 06:17 PM

Did you run the collection reset tool?

Buffsteph · 02-04-2008, 12:09 AM

Quote:

Originally Posted by Dizzy

Did you run the collection reset tool?

Yes I ran reset tool but still no audio playback. Same problem with video too.

Dizzy · 02-04-2008, 06:52 PM

Just curious, are you installing with SZIP?

01-28-2008, 01:29 PM	#1 (permalink)
Buffsteph Squirt Join Date: Jan 2008 Posts: 29 Reputation: 10 $zB: 17 Donate	Zune desktop software won't play/open files in collection Solved all problems with loading software and Zune device working well however when I go to use the software to play music on the desktop(No Zune device connected i.e. use as media player) nothing happens it just lists the track and says opening. They play on the Zune device just fine & when I select the same track in WMP 11, no problem it opens straight away. Anyone have same problem? Solution? Last edited by Buffsteph : 01-28-2008 at 01:29 PM. Reason: spelling

01-28-2008, 01:37 PM	#2 (permalink)
Gregory Support Team Moderator Ultimate Zuner Join Date: Apr 2007 Location: What a stalker! Posts: 6,258 Reputation: 233 $zB: 3576 Donate Awards Showcase Total Awards: 1	Try uninstalling with UnZoone, and reinstalling. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Do you live outside of the US, have Paypal, and want the Zune Pass? If so PM me.

01-28-2008, 02:11 PM	#3 (permalink)
mk1000 Support Team Jr. Member Join Date: Aug 2007 Location: Clifton Park, New York Posts: 267 Reputation: 38 $zB: 6 Donate	Yeah, use UnZoone. I had had the same exact problem for a long time. I had it before UnZoone was updated to the current software so I had to do loads of stuff, and it took around two weeks for me to fix the problem. Anyway, just go ahead and use UnZoone, install it and hit us back up here with your results. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Various Names I use: MK1000 MattK1000 M.K.1000 M.K1000

01-30-2008, 04:22 PM	#8 (permalink)
Dizzy caucASIAN Support Team Moderator Ultimate Zuner Join Date: Mar 2007 Location: Super Fun Thyme Posts: 6,013 Reputation: 241 $zB: 1833 Donate Awards Showcase Total Awards: 4	Have you tried updating your audio driver? Also, there's a newer version of the software out that SZIP doesn't update to, so you'll have to install off the Zune.net website __________________ And at night, I roam these streets with absolutely no purpose Feeling like I'm worthless But contrary to my last statement, I feel fine Content with the fact that I know this city's mine To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

02-02-2008, 01:41 PM	#11 (permalink)
Dizzy caucASIAN Support Team Moderator Ultimate Zuner Join Date: Mar 2007 Location: Super Fun Thyme Posts: 6,013 Reputation: 241 $zB: 1833 Donate Awards Showcase Total Awards: 4	Your problem is quite strange. Try uninstalling and then reinstalling. Sometimes running the collection reset tool helps in song playing: http://www.zuneboards.com/forums/gen...agnostics.html __________________ And at night, I roam these streets with absolutely no purpose Feeling like I'm worthless But contrary to my last statement, I feel fine Content with the fact that I know this city's mine To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

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01-29-2008, 12:00 AM	#5 (permalink)
Buffsteph Squirt Join Date: Jan 2008 Posts: 29 Reputation: 10 $zB: 17 Donate	Thanks for the tips, however... The music is in "my Music" and in Zune folder within my music.If I uninstall will it erase all my music files? As I would be a bit reluctant to do that.

01-29-2008, 02:28 AM	#6 (permalink)
Aden Posting Disabled Member Join Date: Jan 2007 Location: www.darkzune.com Posts: 585 Reputation: 7 $zB: 13 Donate	Hmm, it shouldnt delete the folder, but just to be safe, you could always move the music out of the Zune folder and into just the My Music default directory.

01-30-2008, 09:45 AM	#7 (permalink)
Buffsteph Squirt Join Date: Jan 2008 Posts: 29 Reputation: 10 $zB: 17 Donate	I have unzooned and reinstalled using szip2 but no dice. It still won't play music on the software. It just says opening file as before. No worries I will just use WMP 11 to play music on desktop. It does seem odd though? Must be a fix somewhere.

01-31-2008, 12:24 PM	#9 (permalink)
Buffsteph Squirt Join Date: Jan 2008 Posts: 29 Reputation: 10 $zB: 17 Donate	Installed new Zune software and checked for driver updates but no luck. But no real problem I will use WMP instead of zune software for playback on PC. Thanks again for advice.

02-01-2008, 06:10 PM	#10 (permalink)
blufloyde Zewbie Join Date: Nov 2007 Posts: 4 Reputation: 10 $zB: 0 Donate	you wouldn't happen to be using vista would you?? i'm having the same problem and oddly enough if the user account control is off i can't even start the zune software. it gives me the can't connect to zune marketplace error every time.

02-03-2008, 06:17 PM	#13 (permalink)
Dizzy caucASIAN Support Team Moderator Ultimate Zuner Join Date: Mar 2007 Location: Super Fun Thyme Posts: 6,013 Reputation: 241 $zB: 1833 Donate Awards Showcase Total Awards: 4	Did you run the collection reset tool? __________________ And at night, I roam these streets with absolutely no purpose Feeling like I'm worthless But contrary to my last statement, I feel fine Content with the fact that I know this city's mine To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

02-04-2008, 06:52 PM	#15 (permalink)
Dizzy caucASIAN Support Team Moderator Ultimate Zuner Join Date: Mar 2007 Location: Super Fun Thyme Posts: 6,013 Reputation: 241 $zB: 1833 Donate Awards Showcase Total Awards: 4	Just curious, are you installing with SZIP? __________________ And at night, I roam these streets with absolutely no purpose Feeling like I'm worthless But contrary to my last statement, I feel fine Content with the fact that I know this city's mine To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

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