Problem installing new 2.3 Software !

jce2005 · 01-22-2008, 10:32 PM

Hi everyone,

well, everything worked fine until I tried to install the new software update.

1. First try within the software "failed" !
2. Used "UnZoone" to remove everything
3. Rebooted
4. Run Microsoft Update
5. Run the Zune 2.3 install again, "Failed" !!!

Used UnZoone again and tried the install, but everything fails.

Any Ideas ???

Starkey1 · 01-22-2008, 10:37 PM

had a similar problem my zune was working great through all the updates til 2.3. Now I get zune encountered a problem and must close. I can't open the software without getting this message. Everything was working fine yesterday now today I upgrade when asked to and I get that must close message. I tried to reinstall 2.3 and even use system restore but same errors. I am running XP sp2 no problems til now!!! Help if you can thanks ahead!!!

Starkey1 · 01-23-2008, 02:34 PM

Not sure if this will work for you but as I stated above I was getting encountered error message and this helped me...

As a few suggested, I downloaded windows install cleanup and stripped away the old software...then I did the same to .NET Framework 2.0 and then reinstalled Framework directly from microsoft not through the update site. Afterwards I installed the full 2.3 software directly from zune.net and it powered up with no encountered error message. I had to dump my files off the zune as the software was seeing me as a guest and didn't want double. Sync took alittle longer than usual but she's up n running!!!

Dizzy · 01-23-2008, 06:09 PM

Don't use Unzoone for the time being. It was built for software 2.1 and does not get rid of everything from the 2.3 install.

jce2005 · 01-24-2008, 07:59 AM

Hi all,

well, I did the suggested re-install of .NET Framework 2.0 SP1 as well as .NET Framework 3.5 ( as suggested on the MS web site ). I also downloaded and installed the MS ZunePack ( 170MB ) which includes all possible updates of programs needed by the Zune 2.3 Software.

It did not change anything, The Zune 2.3 Software still refuses to install. The install goes to 100% completed then it rolls back and uninstalls everything again !! Very strange since I didn't change anything on my computer at all and everything was working fine !!

Not sure what to do next, maybe calling MS-Zune for help.

Dizzy · 01-25-2008, 08:56 PM

I have a feeling a new SZIP is on the way. If you don't mind waiting, the new software really isn't necessary anyway.

Also, Unzoone's back up with a new version if you want to go that route

jce2005 · 01-26-2008, 07:51 AM

Hi Dizzy,

well, I haven't tried SZIP yet and UnZoon really doesn't give me right now what I need. I can uninstall 2.1 completely, but even if everything is removed, the new 2.3 won't install. I had to do a Ghost Restore in order to get 2.1 back.

I was with Zune support on the phone for about 2 hours, then they escalated my call to level 2 support, another 90 minutes or so and the level 2 support said something with my .NET Framework is wron and refered me to WinXP Support. Spending about a total of 3 hours with WinXP on the phone, .NET Framework was completely removed, then re-installed, updated and tested. Everything with .NET was o.k. now but the Zune 2.3 Software still didn't want to install. The tech. support guy tried a few more things and tricks with me but nothing helped. Finally he made the decision to escalate my call to the "MS Research Team" and gave me an appointment with them for Monday morning. So we'll see if that helped.

I'd like to post a pic of the install error I get but I have troubles posting a picture. How do I use the "Insert Picture Icon" It doesn't do anything. Also Copy/Paste doesnt work. D I Z Z Y H H E E L L P P !!!! LOL LOL

jce2005 · 01-26-2008, 09:51 AM

Hi Dizzy,

hmmm, cant find anywhere a NEW "Unzoone" !!! What's the link to the new vrsion ?
And when will SZIP be available ( estimate ) ?

What's the deal with posting a .jpg within my message. How do I do tht. Tried so almost everything, but still can't display a pic.

Thanks,

CameleonMK · 01-26-2008, 09:54 AM

You have to use [IMG]www.blah.jpg[/IMG] code tags around it.

Dizzy · 01-26-2008, 10:30 AM

Quote:

Originally Posted by jce2005

Hi Dizzy,

hmmm, cant find anywhere a NEW "Unzoone" !!! What's the link to the new vrsion ?
And when will SZIP be available ( estimate ) ?

Same link: http://remove-it.org/tools/unzoone

SZIP will be updated when Marsh has the chance

jce2005 · 01-26-2008, 06:42 PM

Hi ChameleonMK,

o.k., to understand that right with the image, your're saying I have to upload the image to my domain and then include the followowing link in my message :

[img]www.mydomain.com/images/Error.jpg[/img]

Would this syntax be correct ??? But what's the "Insert Picture Icon" above the message window for ?

CameleonMK · 01-26-2008, 07:23 PM

It just makes the code for you. It'll ask you for the url of the image.

jce2005 · 01-26-2008, 09:36 PM

Ahhh, thanks. Now everything is clear. I do not get anything while clicking the "Insert Picture Icon". Something must preventing the scrip ( I assume it's Java ) from running since when I click the icon I get an "Error on Page". I already went through all my settings, but still noting. I'll try tomorrow to post the picture of the Zune 2.3 Install error manually.

Thanks again.

Gregory · 01-27-2008, 05:45 AM

Do you have JavaScript disabled?

jce2005 · 01-27-2008, 07:44 AM

Hi,

the only option in IE7 that is related to Java is a checkbox for Sun "Use Java 1.6.0 (applets) ! I know there is a difference between applets and script, but I don't see any options on how to enable/disable "script". Hmmm strange.

Any ideas ?

Gregory · 01-27-2008, 07:48 AM

Use Firefox, that should fix your image bbcode problem.

http://www.mozilla.com/en-US/firefox/

jce2005 · 01-27-2008, 02:13 PM

Thanks for the suggestion ! LOL But I am a IE fan !! LOL

In any case, back to the main issue !!!!

MS Research Team called me back ( yes, on a Sunday morning ) and was able within 2 minutes to help and get the new 2.3 Zune Software installed.

So far the issue seems to be a "Rollback" problem after a error, even an easy one, occurs. But there are still other problems which need to be fixed. After disabling the "Rollback" in the registry, the 2.3 Software installed, but now if I check for software updates ( within the Zune Software or via Microsoft Update ) it stills tells me there is an update available. So the MS-Guy is calling me back on Tuesday to fix this problem. ( Hopeflly )

We'll see how everything works then...........

Dizzy · 01-28-2008, 08:31 PM

Sounds good. Be sure to update with what they tell you so future support seekers will be able to figure it out

jce2005 · 01-28-2008, 09:06 PM

Hi Dizzy,

well, initially the 2.3 install program failed due to two errors related to "install driver & remove driver' ! After an error occured, the install program rolled back and I still had the old version.
So now, MS Research Support added a registry key to disable the roll back ! Now the software is installed and weverything is working, except two issues :

1. After every reboot, the "Found New Hardware Wizard" is coming up, telling me about a "Zune Bus Root Bus Enumerator" it found. This error comes at EVERY restart, even if the "Zune Bus Root Bus Enumerator" service is already installed and working.

2. Within the Zune Software, it still tells me there is a new update available, even if it is already installed. Same happen with Microsoft Update, it still shows the 2.3 Software as an update to install.

Tomorrow, 9:30am MST MS Research Support will call again and hopefully solve the two remaining problems.

After that, I'll put a little list with exact steps together and post it.

CaptainAngry · 02-05-2008, 04:07 PM

Any update on this? I am having the exact same problem as #1 (the Zune Bus Root Bus Enumerator found new hardware wizard keeps popping up). I had # 2 as well but I used this fix to get rid of it: 13459-zune-bus-root-enumerator.html (can't post links).

01-22-2008, 10:32 PM	#1 (permalink)
jce2005 Experienced Zuner Join Date: Nov 2007 Location: Queen Creek, AZ Posts: 114 Reputation: 21	Problem installing new 2.3 Software ! Hi everyone, well, everything worked fine until I tried to install the new software update. 1. First try within the software "failed" ! 2. Used "UnZoone" to remove everything 3. Rebooted 4. Run Microsoft Update 5. Run the Zune 2.3 install again, "Failed" !!! Used UnZoone again and tried the install, but everything fails. Any Ideas ??? __________________ Cheers, JCE

01-23-2008, 06:09 PM	#4 (permalink)
Dizzy Joe the Plumber Moderator Ultimate Zuner Join Date: Mar 2007 Posts: 6,729 Reputation: 348	Don't use Unzoone for the time being. It was built for software 2.1 and does not get rid of everything from the 2.3 install. __________________ Stop activity immediately if you feel short of breath, faint or dizzy, experience chest pain, or profuse perspiration. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

01-24-2008, 07:59 AM	#5 (permalink)
jce2005 Experienced Zuner Join Date: Nov 2007 Location: Queen Creek, AZ Posts: 114 Reputation: 21	Hi all, well, I did the suggested re-install of .NET Framework 2.0 SP1 as well as .NET Framework 3.5 ( as suggested on the MS web site ). I also downloaded and installed the MS ZunePack ( 170MB ) which includes all possible updates of programs needed by the Zune 2.3 Software. It did not change anything, The Zune 2.3 Software still refuses to install. The install goes to 100% completed then it rolls back and uninstalls everything again !! Very strange since I didn't change anything on my computer at all and everything was working fine !! Not sure what to do next, maybe calling MS-Zune for help. __________________ Cheers, JCE

01-25-2008, 08:56 PM	#6 (permalink)
Dizzy Joe the Plumber Moderator Ultimate Zuner Join Date: Mar 2007 Posts: 6,729 Reputation: 348	I have a feeling a new SZIP is on the way. If you don't mind waiting, the new software really isn't necessary anyway. Also, Unzoone's back up with a new version if you want to go that route __________________ Stop activity immediately if you feel short of breath, faint or dizzy, experience chest pain, or profuse perspiration. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

01-26-2008, 07:51 AM	#7 (permalink)
jce2005 Experienced Zuner Join Date: Nov 2007 Location: Queen Creek, AZ Posts: 114 Reputation: 21	Hi Dizzy, well, I haven't tried SZIP yet and UnZoon really doesn't give me right now what I need. I can uninstall 2.1 completely, but even if everything is removed, the new 2.3 won't install. I had to do a Ghost Restore in order to get 2.1 back. I was with Zune support on the phone for about 2 hours, then they escalated my call to level 2 support, another 90 minutes or so and the level 2 support said something with my .NET Framework is wron and refered me to WinXP Support. Spending about a total of 3 hours with WinXP on the phone, .NET Framework was completely removed, then re-installed, updated and tested. Everything with .NET was o.k. now but the Zune 2.3 Software still didn't want to install. The tech. support guy tried a few more things and tricks with me but nothing helped. Finally he made the decision to escalate my call to the "MS Research Team" and gave me an appointment with them for Monday morning. So we'll see if that helped. I'd like to post a pic of the install error I get but I have troubles posting a picture. How do I use the "Insert Picture Icon" It doesn't do anything. Also Copy/Paste doesnt work. D I Z Z Y H H E E L L P P !!!! LOL LOL __________________ Cheers, JCE

01-22-2008, 10:37 PM	#2 (permalink)
Starkey1 Zewbie Join Date: Jan 2008 Posts: 5 Reputation: 10	had a similar problem my zune was working great through all the updates til 2.3. Now I get zune encountered a problem and must close. I can't open the software without getting this message. Everything was working fine yesterday now today I upgrade when asked to and I get that must close message. I tried to reinstall 2.3 and even use system restore but same errors. I am running XP sp2 no problems til now!!! Help if you can thanks ahead!!!

01-23-2008, 02:34 PM	#3 (permalink)
Starkey1 Zewbie Join Date: Jan 2008 Posts: 5 Reputation: 10	Not sure if this will work for you but as I stated above I was getting encountered error message and this helped me... As a few suggested, I downloaded windows install cleanup and stripped away the old software...then I did the same to .NET Framework 2.0 and then reinstalled Framework directly from microsoft not through the update site. Afterwards I installed the full 2.3 software directly from zune.net and it powered up with no encountered error message. I had to dump my files off the zune as the software was seeing me as a guest and didn't want double. Sync took alittle longer than usual but she's up n running!!!

01-26-2008, 09:51 AM	#8 (permalink)
jce2005 Experienced Zuner Join Date: Nov 2007 Location: Queen Creek, AZ Posts: 114 Reputation: 21	Hi Dizzy, hmmm, cant find anywhere a NEW "Unzoone" !!! What's the link to the new vrsion ? And when will SZIP be available ( estimate ) ? What's the deal with posting a .jpg within my message. How do I do tht. Tried so almost everything, but still can't display a pic. Thanks, __________________ Cheers, JCE

01-26-2008, 06:42 PM	#11 (permalink)
jce2005 Experienced Zuner Join Date: Nov 2007 Location: Queen Creek, AZ Posts: 114 Reputation: 21	Hi ChameleonMK, o.k., to understand that right with the image, your're saying I have to upload the image to my domain and then include the followowing link in my message : [img]www.mydomain.com/images/Error.jpg[/img] Would this syntax be correct ??? But what's the "Insert Picture Icon" above the message window for ? __________________ Cheers, JCE

01-26-2008, 09:36 PM	#13 (permalink)
jce2005 Experienced Zuner Join Date: Nov 2007 Location: Queen Creek, AZ Posts: 114 Reputation: 21	Ahhh, thanks. Now everything is clear. I do not get anything while clicking the "Insert Picture Icon". Something must preventing the scrip ( I assume it's Java ) from running since when I click the icon I get an "Error on Page". I already went through all my settings, but still noting. I'll try tomorrow to post the picture of the Zune 2.3 Install error manually. Thanks again. __________________ Cheers, JCE

01-27-2008, 05:45 AM	#14 (permalink)
Gregory Support Team Moderator Ultimate Zuner Join Date: Apr 2007 Location: What a stalker! Posts: 6,440 Reputation: 265	Do you have JavaScript disabled? __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Do you live outside of the US, have Paypal, and want the Zune Pass? If so PM or visit my To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. .

01-27-2008, 07:44 AM	#15 (permalink)
jce2005 Experienced Zuner Join Date: Nov 2007 Location: Queen Creek, AZ Posts: 114 Reputation: 21	Hi, the only option in IE7 that is related to Java is a checkbox for Sun "Use Java 1.6.0 (applets) ! I know there is a difference between applets and script, but I don't see any options on how to enable/disable "script". Hmmm strange. Any ideas ? __________________ Cheers, JCE

01-27-2008, 07:48 AM	#16 (permalink)
Gregory Support Team Moderator Ultimate Zuner Join Date: Apr 2007 Location: What a stalker! Posts: 6,440 Reputation: 265	Use Firefox, that should fix your image bbcode problem. http://www.mozilla.com/en-US/firefox/ __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Do you live outside of the US, have Paypal, and want the Zune Pass? If so PM or visit my To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. .

01-27-2008, 02:13 PM	#17 (permalink)
jce2005 Experienced Zuner Join Date: Nov 2007 Location: Queen Creek, AZ Posts: 114 Reputation: 21	Thanks for the suggestion ! LOL But I am a IE fan !! LOL In any case, back to the main issue !!!! MS Research Team called me back ( yes, on a Sunday morning ) and was able within 2 minutes to help and get the new 2.3 Zune Software installed. So far the issue seems to be a "Rollback" problem after a error, even an easy one, occurs. But there are still other problems which need to be fixed. After disabling the "Rollback" in the registry, the 2.3 Software installed, but now if I check for software updates ( within the Zune Software or via Microsoft Update ) it stills tells me there is an update available. So the MS-Guy is calling me back on Tuesday to fix this problem. ( Hopeflly ) We'll see how everything works then........... __________________ Cheers, JCE

01-28-2008, 08:31 PM	#18 (permalink)
Dizzy Joe the Plumber Moderator Ultimate Zuner Join Date: Mar 2007 Posts: 6,729 Reputation: 348	Sounds good. Be sure to update with what they tell you so future support seekers will be able to figure it out __________________ Stop activity immediately if you feel short of breath, faint or dizzy, experience chest pain, or profuse perspiration. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

01-28-2008, 09:06 PM	#19 (permalink)
jce2005 Experienced Zuner Join Date: Nov 2007 Location: Queen Creek, AZ Posts: 114 Reputation: 21	Hi Dizzy, well, initially the 2.3 install program failed due to two errors related to "install driver & remove driver' ! After an error occured, the install program rolled back and I still had the old version. So now, MS Research Support added a registry key to disable the roll back ! Now the software is installed and weverything is working, except two issues : 1. After every reboot, the "Found New Hardware Wizard" is coming up, telling me about a "Zune Bus Root Bus Enumerator" it found. This error comes at EVERY restart, even if the "Zune Bus Root Bus Enumerator" service is already installed and working. 2. Within the Zune Software, it still tells me there is a new update available, even if it is already installed. Same happen with Microsoft Update, it still shows the 2.3 Software as an update to install. Tomorrow, 9:30am MST MS Research Support will call again and hopefully solve the two remaining problems. After that, I'll put a little list with exact steps together and post it. __________________ Cheers, JCE

02-05-2008, 04:07 PM	#20 (permalink)
CaptainAngry Zewbie Join Date: Feb 2008 Posts: 1 Reputation: 10	Any update on this? I am having the exact same problem as #1 (the Zune Bus Root Bus Enumerator found new hardware wizard keeps popping up). I had # 2 as well but I used this fix to get rid of it: 13459-zune-bus-root-enumerator.html (can't post links).

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