Frozen at startup

piratepaul · 01-15-2008, 05:09 AM

VERSION OF ZUNE
======================
80gb

VERSION OF ZUNE SOFTWARE/FIRMWARE
=====================================
I really don't know... the newest one?

OPERATING SYSTEM
======================
XP Home SP2 32bit

PROBLEM DESCRIPTION
=======================
Whenever I turn on the Zune, it freezes at the screen that says "3 Please wait." During this time I can't restart, so I have to let the battery die.

If I connect the Zune to my computer it doesn't recognize it and the Zune displays "5 Contact Support" while the battery charges. I can restart after this, however if I do it will go back to my first problem after and I will need to let the battery die.

It worked fine one day, the next it wouldn't start and it's been that way for about a week. I've only had it for about a month and it's gone through very minimal use.

THINGS ATTEMPTED SO FAR
===========================
The first time it happened, I let the battery die.
I've attempted to delete the contents but I get frozen at "3 Please wait." Tried deleting the firmware too, same mess.

I really don't want to have to deal with Zune support because I know they're going to treat me like an idiot and not really resolve my problem at all. They'll just either tell me I'm screwed or send me a new one which will take longer than I've had the Zune working. This happened with the last MP3 player I had, which is why I bought a Zune to replace it. Little did I know...

HAVE YOU SEARCHED ONLINE/ZUNEBOARDS TO FIND A SOLUTION?
================================================== ========
Yeah for the past week I have. Maybe I'm just bad at lurking but I haven't found a solution...

HAVE YOU RECEIVED ANY ERROR MESSAGES?
========================================
None. Just freezing.

Dizzy · 01-16-2008, 02:20 PM

Sounds like you did your homework. What I'd have recommended was reloading the firmware and letting the battery die.

Unfortunately, I think Zune Support is your best bet. If you feel you aren't getting anywhere with them, ask to be upgraded to tier 2 support.

You could try one of the experimental driver issues, which may allow your zune to connect to your computer: http://www.zuneboards.com/forums/gen...er-issues.html

piratepaul · 01-20-2008, 09:19 PM

Quote:

Originally Posted by Dizzy

Sounds like you did your homework. What I'd have recommended was reloading the firmware and letting the battery die.

Unfortunately, I think Zune Support is your best bet. If you feel you aren't getting anywhere with them, ask to be upgraded to tier 2 support.

You could try one of the experimental driver issues, which may allow your zune to connect to your computer:

I'll try doing that.

If not then I'll just deal with Zune support, hopefully they'll just send me a new one instead of having me tinker with it if I can't resolve it.

Thanks!

Dizzy · 01-21-2008, 09:38 AM

Ok, they seem pretty hit and miss, so cross your fingers ; )

01-15-2008, 05:09 AM	#1 (permalink)
piratepaul Zewbie Join Date: Jan 2008 Posts: 2 Reputation: 10	Frozen at startup VERSION OF ZUNE ====================== 80gb VERSION OF ZUNE SOFTWARE/FIRMWARE ===================================== I really don't know... the newest one? OPERATING SYSTEM ====================== XP Home SP2 32bit PROBLEM DESCRIPTION ======================= Whenever I turn on the Zune, it freezes at the screen that says "3 Please wait." During this time I can't restart, so I have to let the battery die. If I connect the Zune to my computer it doesn't recognize it and the Zune displays "5 Contact Support" while the battery charges. I can restart after this, however if I do it will go back to my first problem after and I will need to let the battery die. It worked fine one day, the next it wouldn't start and it's been that way for about a week. I've only had it for about a month and it's gone through very minimal use. THINGS ATTEMPTED SO FAR =========================== The first time it happened, I let the battery die. I've attempted to delete the contents but I get frozen at "3 Please wait." Tried deleting the firmware too, same mess. I really don't want to have to deal with Zune support because I know they're going to treat me like an idiot and not really resolve my problem at all. They'll just either tell me I'm screwed or send me a new one which will take longer than I've had the Zune working. This happened with the last MP3 player I had, which is why I bought a Zune to replace it. Little did I know... HAVE YOU SEARCHED ONLINE/ZUNEBOARDS TO FIND A SOLUTION? ================================================== ======== Yeah for the past week I have. Maybe I'm just bad at lurking but I haven't found a solution... HAVE YOU RECEIVED ANY ERROR MESSAGES? ======================================== None. Just freezing.

01-16-2008, 02:20 PM	#2 (permalink)
Dizzy Joe the Plumber Moderator Ultimate Zuner Join Date: Mar 2007 Posts: 6,732 Reputation: 357	Sounds like you did your homework. What I'd have recommended was reloading the firmware and letting the battery die. Unfortunately, I think Zune Support is your best bet. If you feel you aren't getting anywhere with them, ask to be upgraded to tier 2 support. You could try one of the experimental driver issues, which may allow your zune to connect to your computer: http://www.zuneboards.com/forums/gen...er-issues.html __________________ Stop activity immediately if you feel short of breath, faint or dizzy, experience chest pain, or profuse perspiration. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

01-21-2008, 09:38 AM	#4 (permalink)
Dizzy Joe the Plumber Moderator Ultimate Zuner Join Date: Mar 2007 Posts: 6,732 Reputation: 357	Ok, they seem pretty hit and miss, so cross your fingers ; ) __________________ Stop activity immediately if you feel short of breath, faint or dizzy, experience chest pain, or profuse perspiration. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

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